MyLivingChoice

San Francisco Health Care and Rehab

1477 Grove Street

3.7(59 ratings)· San Francisco average: 4.1

San Francisco Health Care and Rehab, photo 11 / 5

Quick Facts

Total units
168
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
168
Languages spoken by staff
Russian, Cantonese, Mandarin, Tagalog, Spanish
Location detail
Located east of Golden Gate Park
Family visiting space
Private dining room for family occasions

What Families Think

Reviews of San Francisco Health Care and Rehab are sharply mixed: some families praise the compassionate care their loved ones received from nurses, CNAs, and therapists, while others describe serious lapses in medication management, missed transportation, lost belongings, and poor communication. The facility offers a full range of rehab and clinical services, but several accounts raise real concerns about staffing responsiveness and basic oversight.

The Good

  • Staff described as compassionate, attentive, and dedicated
  • Full rehab services: PT, OT, speech-language pathology
  • Multilingual staff serving diverse resident population
  • On-site podiatry, dental, pharmacy, and X-ray services
  • Private dining room for family visits

The Bad

  • Multiple reports of slow or unresponsive nursing staff
  • One report of medication errors requiring escalation to director
  • One account of missed transportation causing delayed medical appointment
  • One report of lost or stolen resident belongings
  • Building described as old and in need of renovation

AI-generated from reviews and community data.

San Francisco Health Care and Rehab is a senior living community in San Francisco, California offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.7 out of 5 across 59 reviews.

About San Francisco Health Care and Rehab

San Francisco Health Care is a skilled nursing facility offering comprehensive nursing care and rehabilitation services located east of Golden Gate Park in San Francisco. The facility provides inpatient nursing care with specialized rehabilitation programs designed to help residents achieve maximum independence.

The community offers a wide range of clinical services including physical therapy, occupational therapy, and speech-language pathology. Physical therapists specialize in stroke rehabilitation, fall prevention, strengthening programs, and orthopedic rehabilitation. Occupational therapists help residents regain independence in activities of daily living such as eating, dressing, and bathing. Speech-language pathologists assist those with communication and swallowing disorders. Additional services include nursing care, social work, recreational activities, pharmacy services, podiatry, dental care, and X-ray imaging.

Mental health and holistic wellness are central to the facility's approach to resident care. The community emphasizes creating a calm and welcoming environment to promote wellbeing. Specially coordinated senior activities including arts and crafts, hobbies, and pet connections are available for residents. The facility organizes parties and social events throughout the year to encourage residents to interact with others, make friends, and enjoy life in the community.

Dining accommodates various needs with monthly menu changes and meals prepared to support resident health. The facility offers special diets in accordance with physician orders and has a private dining room available for family visits and special occasions. Support services include housekeeping, laundry, and linen management.

San Francisco Health Care maintains a diverse and multilingual staff that speaks Russian, Cantonese, Mandarin, Tagalog, Spanish, and other languages to serve the community's population. The facility is fully computerized and accredited, utilizing modern technology and digital imaging equipment to support clinical care.

Types of Care at San Francisco Health Care and Rehab

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Arts and Crafts
  • Birthday / Holiday Parties
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of San Francisco Health Care and Rehab

3.7overall · 59 ratings combined

3.7★ on Google (59)

E Wong

May 2026

via Google

I genuinely don't understand how this place can be rated so high, it deserves a 1 star at best. If you care about your loved ones do not send them here. My grandfather is currently at this nursing home and it is a poor experience to say the least. His belongings are stolen, and the bare minimum is being done to help him. Also, human waste has been placed on the same table that he eats on multiple times. Even the CMS rates this facility a 1 out of 5. Do yourself and your loved ones a favor and please pick somewhere else.

Yan Zhu

Mar 2026

via Google

My family member stayed at this facility for about 40 days and almost died over there. He was sent to ER again and got survived. The caring team was very bad and never cared about my family. Every time we were there and requested to talk to a nurse, we were told that nurse was so busy and waited an hour for her to come over. when we requested for medication, the nurse was like "we can give him medication but I want you to understand that he will continue to have symptoms". Then the nurse went away. When my family complained about the gout attack, no one even reviewed his profile for medication and not given him the right medication. We had to complain to the nursing director to get the right medication. This facility did not even care about resident's outside appointments. When we informed them for such appointments that need transportation, they said it's already scheduled. However, the driver did not show up on the appointment date and they did not make a backup arrangement, making my family late for his appointment for 2 hours, almost resulting in cancelation. Moreover, they did not even arrange the transportation back to the facility, expecting family member to take him back. A person who named Anna called and said she was the case manager worrying about him. When he first got admitted to the facility, I called and asked for a case manager. I was told that no case manager was around, only a social worker. It's so difficult to get a hold to the social worker as well. When he was sent to ER and decided not to go back to this facility, all of his belongings were messed up. The facility took away his new cane and walker and unable to locate. Please think 3 times more before you send your loved one to this facility. One star is given to the lovely food service workers who always asks my family to eat and they found out he passed out and rang for the nurse to send him to ER.

merle wong

Mar 2026

via Google

Extremely Poor phone system. I am calling for the 4th time this morning the first 2 times was transfer to a fax, when a live person did pick up after 10 minutes on hold I was immediately transferred back to the automated system. They need to straighten out the phone system especially when someone is calling to give important information to the nursing director.

Kathy Holmboe

May 2024

via Google

I feel truly blessed to have my husband received exceptional care and support from San Francisco Health Care and Rehab. This facility’s staff: nurses, CNAs and social workers kindness and dedication have made a significant impact on my husband’s well-being. I highly recommend this place to anyone wants the best care!

Viktoria Kolesnikova

Jan 2024

via Google

My mom stayed at San Francisco Health Care Nursing Home at Grove until her passing. I am so grateful to all hard working, compassionate, and attentive staff there: CNAs, nurses, physical therapists. They were taking a good care of my mom. The building itself requires some renovation: all facilities are quite old (this is why I rated it 4 stars).

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Government Inspection History

7 inspection visits in the last three years, 67 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 28, 2026Health Complaint3 citations
  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 30, 2026

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 30, 2026

  • Protect each resident from the wrongful use of the resident's belongings or money.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 30, 2026

Jan 20, 2026Fire Safety Complaint2 citations
  • Have elevators that firefighters can control in the event of a fire.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 21, 2026

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 21, 2026

Feb 28, 2025Fire Safety StandardHealth ComplaintHealth Standard22 citations
  • Provide enough food/fluids to maintain a resident's health.

    Severity G of L: actual harm, isolatedCorrected Mar 28, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedCorrected Mar 28, 2025

  • Have properly located and lighted "Exit" signs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 29, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 29, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 29, 2025

  • Create arrangements with other facilities to receive patients.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 29, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 25, 2025

  • Dispose of garbage and refuse properly.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 25, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 25, 2025

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 25, 2025

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2025

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 25, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2025

  • Provide or get specialized rehabilitative services as required for a resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2025

  • Meet requirements for the use of electrical equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2025

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2025

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2025

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2025

Sep 24, 2024Fire Safety Complaint1 citation
  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 17, 2024

Aug 1, 2024Health Complaint1 citation
  • Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 23, 2024

Jan 22, 2024Fire Safety StandardHealth Standard20 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedCorrected Feb 17, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 22, 2024

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 17, 2024

  • Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 26, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2024

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 19, 2024

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 19, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 19, 2024

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2024

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2024

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2024

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2024

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2024

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 19, 2024

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 19, 2024

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 19, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 19, 2024

  • Meet requirements for the use of electrical equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 19, 2024

May 18, 2021Fire Safety StandardHealth Standard18 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 1, 2021

  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 1, 2021

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 23, 2021

  • Use approved construction type or materials.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 1, 2021

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 1, 2021

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 23, 2021

  • Ensure medication error rates are not 5 percent or greater.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 23, 2021

  • Provide primary/alternate means for communication.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2021

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 23, 2021

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 23, 2021

  • Establish policies and procedures for medical documentation.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2021

  • Establish roles under a Waiver declared by secretary.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2021

  • Provide emergency officials' contact information.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2021

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 23, 2021

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2021

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2021

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2021

  • Properly provide smoke detection systems in areas open to corridors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does San Francisco Health Care and Rehab offer?

San Francisco Health Care and Rehab offers Skilled Nursing / Long Term Care.

Where is San Francisco Health Care and Rehab located?

San Francisco Health Care and Rehab is located at 1477 Grove Street in San Francisco, California.

What do families say about San Francisco Health Care and Rehab?

Reviews of San Francisco Health Care and Rehab are sharply mixed: some families praise the compassionate care their loved ones received from nurses, CNAs, and therapists, while others describe serious lapses in medication management, missed transportation, lost belongings, and poor communication. The facility offers a full range of rehab and clinical services, but several accounts raise real concerns about staffing responsiveness and basic oversight.

How did San Francisco Health Care and Rehab do on recent health and safety inspections?

San Francisco Health Care and Rehab had 7 government inspection visits in the last three years, with 67 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit San Francisco Health Care and Rehab?

Submit the Request Information form on this page to connect with San Francisco Health Care and Rehab and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at San Francisco Health Care and Rehab? Claim this listing to update photos, pricing, and details. It's free.

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