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San Antonio West Nursing and Rehab

636 Cupples Rd

2.9(41 ratings)

San Antonio West Nursing and Rehab — photo 11 / 5

Quick Facts

Total units
135
Care focus
Post-acute rehab after surgery or accident
Excluded services
No drug or alcohol rehabilitation offered

What Families Think

Reviews for San Antonio West Nursing and Rehab are sharply divided: some families describe attentive, compassionate staff who went above and beyond during difficult times, while others report serious neglect, including delayed oxygen care and unexplained deaths shortly after admission. The community offers on-site skilled nursing and rehabilitation therapy, but the wide gap between positive and negative accounts suggests inconsistent quality of care.

The Good

  • Staff described as caring and attentive by several families
  • On-site physical, occupational, and speech therapy
  • Nurses and CNAs praised by name in multiple reviews
  • Social workers and activities staff engaged with residents
  • Accepts Medicare and Medicaid for coverage

The Bad

  • Multiple reports of neglect, including delayed oxygen treatment
  • One report of hallways smelling of urine and dirty rooms
  • One reviewer reported unexplained death within hours of admission
  • Communication with families described as poor after incidents

AI-generated from reviews and community data.

About San Antonio West Nursing and Rehab

San Antonio West Nursing and Rehabilitation is a skilled nursing facility in San Antonio, Texas, providing post-acute care and rehabilitation services. The center focuses on personalized care to support resident wellness and recovery, with an emphasis on helping patients regain independence following surgery or accident.

The facility employs experienced nursing staff to manage care, pain management, medication, and hygiene needs. Physical, occupational, and speech therapists on staff specialize in post-surgical rehabilitation and develop personalized goals to help residents return to independent living.

The center offers social activities and licensed professional staff to support residents throughout their stay. According to the facility, most major insurances including Medicare and Medicaid are accepted to cover stays and services provided.

The typical patient population is elderly individuals requiring rehabilitation after surgery or accident, with stays usually covered by insurance. The facility notes it does not offer drug or alcohol rehabilitation services.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

2.9overall · 41 ratings combined

2.9★ on Google (41)

destiny jones

Oct 2025

via Google

HORRIBLE PLACE. They need to shut this place down

Laura Aguinaga

Jun 2025

via Google

I don't recommend to have a loved one placed in. When my grandma first arrived they were so attentive them after they kept ignoring her. If have to call or show up. The hallways smell like urine , there was a few lady who you can tell loved there job. Mickey, Blanca took care of her very well. My grandma called me Thursday she wasn't feeling well . I called them to.let them know to check on her and if she needed treatment since she is supposed to use oxygen 24/7 instead it was used 8 hours. Then she was taken to the hospital on Saturday and passed on Monday. This place is nothing but neglecting on elderly people. I feel bad for the ones who dont have family and can't speak up.

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Frequently Asked Questions

What types of care does San Antonio West Nursing and Rehab offer?

San Antonio West Nursing and Rehab offers Skilled Nursing / Long Term Care.

Where is San Antonio West Nursing and Rehab located?

San Antonio West Nursing and Rehab is located at 636 Cupples Rd in San Antonio, Texas.

What do families say about San Antonio West Nursing and Rehab?

Reviews for San Antonio West Nursing and Rehab are sharply divided: some families describe attentive, compassionate staff who went above and beyond during difficult times, while others report serious neglect, including delayed oxygen care and unexplained deaths shortly after admission. The community offers on-site skilled nursing and rehabilitation therapy, but the wide gap between positive and negative accounts suggests inconsistent quality of care.

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