Debra Jones
Mar 2026
Horrible experience! If I could rate zero I would! Supposed to be known for exceptional staff. What a joke. Staff do not exhibit safety and consistency with safety equipment, asked and signed for rails on bed and fall mat on Tues, grab bars did not get put on bed until Friday, pt fell Tuesday night when trying to get up during a fire drill at night!! We got the floor mat on Thursday when the admin went to get it. First to call was never called, never notified of knee abrasions, they did get him a hip X-ray but never notified of results. Thurs almost fell because no one was holding onto his gait belt which family had to insist staff use when getting pt up. Pt stated he was left in bathroom by himself for long period on toilet after recent fall. Nursing assistant spoke inappropriately to family which confrontation ensued, with family as witness administration states family cannot return to see father. Administration would not speak on nursing assistant status but if the staff is allowed to speak to family members inappropriately how are the residents being treated when they are at their own defenses! Totally inappropriate.






