My only experience at a skilled nursing facility twice has been OUTSTANDING, from the top Administrator Curtis ( open door policy)to the lead in the front Helen whom is like a big sister and looks out for you 100%!!
Now the meat & potatoes: PT room is full of OUTSTANDING rock stars that WILL GET YOU BACK TO " normal ", last and CERTAINLY NOT LEAST: the kitchen, fugetabahboutit Michael, Atik& My hero Madeline not to mention all the other staff that looks out for you!!!
I 100% recommend this place & the nursing staff and house cleaning deserve honorable mention.
Very happy that I was fortunate enough to be place there and met great people that I can consider friends after my departure!!!!
My mother’s was admitted in Hayward Garden last 11/2025, recently discharge on 2/11/2026. The staffs, CNA’s, all the Nurse’s, Supervisor’s, Pt’s, PTA’s, OT’s not to mention kitchen staff. They are all knowledgable of their responsibility. Helped my Mom to get stronger, and recover from surgery. She needs every help she can get. She is 90 years old. Everyone was patient and kind. They all be been very helpful and accommodating to my mother’s needs. When ever I have a question or my mother needs anything all I have to do is communicate it with the staff and it’s handled and take cared of right away. Upon discharge or any request I have I communicate it directly to the Social worker Director, Maria. She has been extremely helpful and great in communicating any matter regarding my mother and any documents needed. All in all I am satisfied in having my mother stay at Hayward Garden. Mother is also happy with Hayward Garden’s service.
Our dad was admitted for both wound care and PT, with a very challenging situation. During his stay, we got to meet so many wonderful staff whose kindness, gentleness, caring, professionalism, and energy made us feel that he was in a good place, which helped to dispel our concerns regarding leaving him in a skilled nursing facility. Sadly, he wasn't well enough to be able to take full advantage of all the wonderful care given.
Our special recognition to Samir, Kshitij, Shafali, Amoljeet, Paola, Stephanie, Tin, Patrick, Ashmita and Teresa. Teresa - your smiles and energy are such a blessing here. Thank you very much for so quickly arranging to get the special mattress for our dad. Grateful to the kitchen staff or all the changes they made for his meals. Also, thanks so much to John for quickly taking care of an important situation for us with Kaiser.
Sadly, our dad transitioned to hospice care here on the 12th day of his stay. He needed periodic, routine check-ins to ensure his comfort, especially as he quickly became more ill and less responsive. While we really liked everyone here and they're very nice (special kudos to CNAs Paola, Stephanie & Tin, wound care nurse Samir, and Michael in the kitchen), twice several important well-checks relating to IV fluids were missed that resulted in severe fluid retention and unnecessary pain for my dad. Also, he was about to be weighed the day before he passed and I'm so glad I was there to stop the procedure. In hindsight I wish that his PT and OT sessions could have been assessed and adjusted to meet his condition, especially as his nutritional intake continued to decline, rather than expecting him to perform activities at the level that are perhaps typical for many patients in rehabilitation; I suppose it's challenging for all dimensions of care to get the whole, changing picture when it's downward as opposed to upward. It's with a sad heart that I've had to update this review, really wanting to say that the entire experience was great. Hopefully this is a learning lesson for all.
Nevertheless, I was impressed by the regular cleaning being done, checking of smoke detectors, the daily activities. The vibe to us was all-around nothing less than positive. Curtis, when the patients' rooms are finally done as you mentioned in another post, HGPA will truly be a gem all-around. Keep up the great work, everyone! You are all very important and appreciated.
THERAPY IS AMAZING ALL OF THE THERAPIST ARE AMAZING, KIND AND REALLY LOVELE TO PACIENTS. Now when it comes to the nurses they sometimes seem to do not care my mom was there and I always found her with her pamper full when I asked for change they would come and seen upset( not sure why you go to school for this if you don’t enjoy it) anyhow also if your family member speak Spanish I do not recommend this place they do not have interpreters also they seem to have favoritism with some pacients as one I found my mom laying in bed with the food aside and the other paciente was already eating . Social worker always saids that she’s going to call you and she just never does .
