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Riverside Heights Healthcare Center

8951 Granite Hill Drive

3.3(12 ratings)· Riverside average: 4.2

Riverside Heights Healthcare Center, photo 11 / 5

Quick Facts

Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Partnership
Certified beds
70
Security
Secured perimeter with barbed-wire fencing
Visitation
Visits require scheduled appointments, no walk-ins
Population served
Includes psychiatric patients in some units

What Families Think

Reviews of Riverside Heights Healthcare Center are sharply divided: several families praise attentive nurses who communicate proactively about residents' health, while others describe an aging building, restrictive visiting rules, and one serious allegation of neglect. A few reviewers note recent ownership changes and ongoing renovations that they say have improved care.

The Good

  • Nurses proactively call families about minor health changes
  • Staff keep residents clean, groomed, and well-fed
  • Praised social worker helped one family
  • Food quality noted positively by multiple reviewers
  • New ownership cited as improving resident care

The Bad

  • Several reviewers describe the building as old and run-down
  • One serious report of neglect and resident abuse witnessed
  • Visits restricted to scheduled appointments, not walk-ins
  • One report of noisy nights in a psychiatric care unit

AI-generated from reviews and community data.

Riverside Heights Healthcare Center is a senior living community in Riverside, California offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.3 out of 5 across 12 reviews.

About Riverside Heights Healthcare Center

Riverside Heights Healthcare Center is a skilled nursing and long-term care facility in Riverside, California. The facility serves residents requiring nursing care, including those with dementia and behavioral health needs.

Family experiences here are mixed and polarized. Several families praise the nursing staff's attentiveness and proactive communication, one family noted that nurses called promptly about minor health concerns like a blister. These families also highlight organized visiting access and residents receiving personal care like grooming and favorite fragrances. However, other families report significant concerns: the building itself is described as run-down and aging, with limited amenities in resident rooms. Visiting policies have been inconsistent or unclear, and some families cite concerns about adequate supervision and resident safety. One family noted the food quality is satisfactory.

The facility appears to be undergoing ownership and physical improvements. Staff commitment to resident care is acknowledged even by those noting operational challenges. Riverside Heights holds a 3.3/5 Google rating based on 12 reviews, reflecting the divided feedback.

Types of Care at Riverside Heights Healthcare Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Riverside Heights Healthcare Center

3.3overall · 12 ratings combined

3.3★ on Google (12)

Thomas Aceves Farquhar

May 2023

via Google ↗

I’m very impressed. My father n law has been in here for about 3 years now and tonight I got a phone call from one of the nurses saying my father has a blister on his foot and let me know how they we’re taking care of it. The point to this message is this is not the first time they have informed me almost right away of something that has happened to my father whether it was something big or as small as a little scratch, I love how in touch they have been with me and my wife. This place is constantly providing amazing care, from the wonderful meals, to the cleanliness of my father, thank you for taking such good care of him, we appreciate the team 🙏🏽

summer aguilar

Apr 2023

via Google ↗

Such a great nursing facility, the nurses take such good care of my dad (James). Front desk is always so helpful and I’m always able to see my dad which is very important, my dad is always feed and maintained very well, they even have his hair styled and his favorite cologne. Also Brenda his social work is the best. Such wonderful, beautiful hearted people. Thank you for taking such good care of my dad. It means the world to me. Summer

Monica L

Feb 2023

via Google ↗

The establishment is very old. I've had three different encounters with three different staff members. The PT was very nice on the phone, but unfortunately she gave me the wrong information. She said vistors were able to come anytime. I came anytime, and they said no I have to have an appt. They only have one visiting room. You can't visit your loved ones room. When I did the admission paper work, the manager was kind until I declined certain vaccines. The front office doesn't really seem to want to let you see loved ones. I understand there is a level of safety for others in the home, but really come on. If someone is there to visit a loved one, let them in to see their aging/sick family.

nycastro69

Jun 2021

via Google ↗

Needs a lot help,my friend is unhappy, with the people that works there. Pray for him to get well

Brainstorming 4 Us

Jun 2019

via Google ↗

They are working at updating their building . But the nursing staff is the best I have seen . we were previously at a five-star facility and the nurses did not care for the patients like they do here at Riverside Heights .

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Government Inspection History

5 inspection visits in the last three years, 52 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jun 20, 2025Fire Safety StandardHealth Standard10 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 21, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 21, 2025

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 18, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 18, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 18, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 18, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 18, 2025

  • Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 18, 2025

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 22, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 18, 2025

Jan 13, 2025Fire Safety Complaint3 citations
  • Have a battery powered remote alarm panel in a location accessible by operating personnel.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 1, 2025

  • Have properly located and lighted "Exit" signs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 31, 2025

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 31, 2025

May 23, 2024Health Complaint1 citation
  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 4, 2024

Apr 4, 2024Fire Safety StandardHealth Standard17 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 31, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 31, 2024

  • Use approved construction type or materials.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 31, 2024

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 31, 2024

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 31, 2024

  • Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 31, 2024

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 31, 2024

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 31, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 31, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2024

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 31, 2024

  • Install an approved automatic sprinkler system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 31, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2024

  • Conduct risk assessment and an All-Hazards approach.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 31, 2024

  • Conduct testing and exercise requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 31, 2024

  • Implement emergency and standby power systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 31, 2024

  • Have properly located and lighted "Exit" signs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 31, 2024

May 20, 2021Fire Safety StandardHealth Standard21 citations
  • Use approved construction type or materials.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 17, 2021

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 16, 2021

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 17, 2021

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 16, 2021

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 16, 2021

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 17, 2021

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 17, 2021

  • Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 16, 2021

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2021

  • Have power receptacles that are properly grounded.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2021

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2021

  • Provide emergency officials' contact information.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2021

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2021

  • Have properly located and lighted "Exit" signs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2021

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2021

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2021

  • Install an approved automatic sprinkler system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2021

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2021

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2021

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2021

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Riverside Heights Healthcare Center offer?

Riverside Heights Healthcare Center offers Skilled Nursing / Long Term Care.

Where is Riverside Heights Healthcare Center located?

Riverside Heights Healthcare Center is located at 8951 Granite Hill Drive in Riverside, California.

What do families say about Riverside Heights Healthcare Center?

Reviews of Riverside Heights Healthcare Center are sharply divided: several families praise attentive nurses who communicate proactively about residents' health, while others describe an aging building, restrictive visiting rules, and one serious allegation of neglect. A few reviewers note recent ownership changes and ongoing renovations that they say have improved care.

How did Riverside Heights Healthcare Center do on recent health and safety inspections?

Riverside Heights Healthcare Center had 5 government inspection visits in the last three years, with 52 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Riverside Heights Healthcare Center?

Submit the Request Information form on this page, or contact Riverside Heights Healthcare Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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