1 / 5CMS Care Compare
Riverside Health and Rehab receives a very low overall rating, with multiple reviewers describing serious concerns about neglect, cleanliness, and communication. A few reviewers, including one describing a six-month rehabilitation stay, praised staff dedication despite what they described as limited staffing and resources.
AI-generated from reviews and community data.
Riverside Health And Rehab is a senior living community in Charleston, South Carolina offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 2.2 out of 5 across 47 reviews.
Riverside Health and Rehabilitation is a skilled nursing facility in North Charleston, South Carolina, offering short-term rehabilitation and long-term care services. The facility provides individualized care plans tailored to each resident's unique needs, with a focus on restoring or maintaining independence through focused rehabilitation in a positive atmosphere.
The community offers physical therapy services and short-term rehabilitation alongside long-term skilled nursing care. Treatment plans are designed to support residents' healing and maintain a fulfilling daily life, with planned admissions accepted 24 hours a day, seven days a week, including holidays.
Riverside provides a variety of engaging activities and opportunities for self-directed relaxation to complement rehabilitation and care. The facility organizes community events and celebrations, such as themed parties and occasions honoring residents, staff, and families.
The facility emphasizes creating an environment of respect, safety, and support where residents feel valued and part of a nurturing community. Care is delivered by a dedicated team of healthcare professionals utilizing cutting-edge facilities, with a mission centered on attentive, holistic, and individualized care that prioritizes residents' comfort, dignity, and well-being.
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Help Me Choose2.2overall · 47 ratings combined
2.2★ on Google (47)
michelle Rose
Jul 2026
No stars. My brother's isn't taken to testing or doctors. I go when I can to clean the room myself. Part time help does as little as possible on weekends. Never name tags so there could be retraining. Personally I would rather pass then suffer there.
Travis Derod
Jun 2026
Riverside Health & Rehab has demonstrated a level of negligence and disorganization that no family should ever have to deal with. They repeatedly sent billing statements and even a debt collection threat addressed to TWO deceased family members — long after their passing — despite being notified in writing multiple times. They used threatening language about ‘exploring their rights to safely discharge’ a patient who had been dead for nearly a year. That is not a clerical error. That is reckless, irresponsible, and deeply disturbing. Their refusal to communicate in writing, their contradictory explanations, and their inability to maintain accurate records raise serious concerns about how they handle patient information, billing, and compliance. Even their own legal department admitted the invoice was sent ‘by mistake,’ yet the pattern of repeated errors and threats tells a very different story. This matter is now filed with the CFPB, FTC, and state authorities. Families deserve competence, transparency, and basic respect — not threats, excuses, and careless handling of sensitive information. I strongly recommend looking elsewhere.
Milford Scott
May 2026
I recently visited a family member at Riverside Health and Rehab and left very concerned about the overall care, cleanliness, safety, and communication support being provided. My cousin is blind, diabetic, has one leg amputated, and is largely bedridden, making him heavily dependent on staff for assistance and safety. He expressed feeling isolated and stated that he spends most of his time alone in his room despite wanting more social interaction, activities, and communication with family. One of my biggest concerns was learning that his call button had reportedly been left out of reach on multiple occasions. For a blind and immobilized resident, that creates a serious safety issue because he cannot independently seek help when needed. He also explained that he struggles to communicate with family because he cannot independently use his phone due to his blindness and does not consistently receive assistance with communication. During my visit, I also noticed strong unpleasant odors and concerning cleanliness issues in parts of the facility. I did speak directly with administration regarding my concerns and was told the issues would be addressed. I sincerely hope meaningful improvements are made for the safety, dignity, and wellbeing of residents.
Patricia Adams
Apr 2026
My sister has been at Riverside Health and Rehab center for the last six months, recovering from a broken right femur. I have noticed that the staff there are incredibly professional, kind, caring and compassionate. They’re always going above and beyond to provide the necessary treatments and engage the residents in activities to lift their spirits. They do this as much as they can, often under challenging conditions like limited staff and funding. I truly admire their dedication and we are so grateful for everything they do. P. Adams
Thia Weed
Mar 2026
This place needs to be shut down and investigated! I’ll be reporting them to dhec every time until they do. They don’t tend to their patients like they are supposed and stay posted up at the nurses station playing around… basically to sit on their behinds and get paid to do nothing. Their attitudes are disgusting. Not changing their residents like they should where they end up in worse conditions and bed sores… lying on them and accusing them of things is wild too… I smell multiple lawsuits anyways… I have all the video proof I need!!!! Slack place! Do not send your loved one here at all!!!
4 inspection visits in the last three years, 25 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 23, 2026
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 12, 2026
Provide or get specialized rehabilitative services as required for a resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2026
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2025
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2025
Dispose of garbage and refuse properly.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2025
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2025
Post nurse staffing information every day.
Severity C of L: potential for minimal harm, widespreadCorrected May 1, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Nov 7, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Nov 7, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity K of L: immediate jeopardy, patternCorrected Apr 12, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 12, 2024
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 12, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 12, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2024
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Riverside Health And Rehab offers Skilled Nursing / Long Term Care.
Riverside Health And Rehab is located at 2375 Baker Hosp Blvd in Charleston, South Carolina.
Riverside Health and Rehab receives a very low overall rating, with multiple reviewers describing serious concerns about neglect, cleanliness, and communication. A few reviewers, including one describing a six-month rehabilitation stay, praised staff dedication despite what they described as limited staffing and resources.
Riverside Health And Rehab had 4 government inspection visits in the last three years, with 25 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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