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Right at Home

306 W Washington Ave #104

3.3(11 ratings)· Jackson average: 3.9

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Quick Facts

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews of this home health and hospice provider in Jackson, Michigan are sharply divided: some families praise the office staff and caregivers, while others describe serious reliability and communication problems during a loved one's care. The negative reviews raise concerns about missed shifts, unqualified fill-in caregivers, and unresponsive office staff.

What reviewers praise

  • Some families call staff and caregivers great
  • One reviewer described the environment as clean and quiet
  • Positive reviewers report good overall service

What reviewers flag

  • Multiple reports of caregivers failing to show up for shifts
  • One report of a caregiver smelling of marijuana while on duty
  • One report of caregivers smoking outside, leaving a respiratory patient unattended
  • Several reviewers describe office staff as unresponsive or failing to follow up
  • One report of a billing error requiring a refund

AI-generated from reviews and community data.

Right at Home is a home care agency serving Jackson, Michigan offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 3.3 out of 5 across 11 reviews.

About Right at Home

Right at Home is an at-home care agency serving clients in Jackson, Michigan. The agency arranges caregivers to assist with daily activities and personal care in clients' homes.

Reviewers' experiences with the agency vary considerably. Some families report serious concerns about caregiver reliability, noting missed appointments and caregivers arriving significantly late, as well as inconsistent quality in care delivery. Communication and follow-through on staffing challenges are areas where families say the office has fallen short. One reviewer wrote, "Great office staff, great caregivers, and great service." Families emphasize the importance of caregiver fit and training, particularly for clients with complex medical needs.

Types of Care at Right at Home

At-Home Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management

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Reviews of Right at Home

3.3overall · 11 ratings combined

3.3★ on Google (11)

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Chloe Eastman

Aug 2023

via Google ↗ · Report

Had services for my grandmother that ended pretty quickly. Caregivers NEVER show up. We had one that did she was over 40 minutes late and she smelled like marijuana it was so gross. All the caregiver did was watch me do everything. Office staff tries to act “concerned” but offer no solutions to have a caregiver actually come. They like to lie and give hope that they are looking to find someone thats a caregiver. My grandmother never received the care that she deserved. 10/10 do not recommend if you care about your loved one go somewhere else.

Allison Matthes

Jan 2023

via Google ↗ · Report

Love everyone there. Great office staff, great caregivers, and great service. 10/10 recommend.

Ron Terry

Jun 2021

via Google ↗ · Report

Can't cover shifts, send people to homes that have never care for anybody before, Never use this<br>company if you care about your love<br>one.

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Frequently Asked Questions

What types of care does Right at Home offer?

Right at Home offers At-Home Care.

Where is Right at Home located?

Right at Home is located at 306 W Washington Ave #104 in Jackson, Michigan.

What do families say about Right at Home?

Right at Home carries a 3.3 out of 5 rating from 11 Google reviews. Reviews of this home health and hospice provider in Jackson, Michigan are sharply divided: some families praise the office staff and caregivers, while others describe serious reliability and communication problems during a loved one's care. The negative reviews raise concerns about missed shifts, unqualified fill-in caregivers, and unresponsive office staff. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Right at Home?

Submit the Request Information form on this page, or contact Right at Home directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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