MyLivingChoice

Right at Home

4905 Pine Cone Dr Ste 2

4.2(29 ratings)· Durham average: 4.1

Right at Home — photo 11 / 5

Quick Facts

Billing structure
Hourly rate with a four-hour minimum

What Families Think

Reviews of this home health and hospice agency are sharply split: some families praise reliable scheduling and compassionate caregivers who helped during serious illnesses, while others report troubling incidents involving theft and inexperienced staff. The mix of high praise and serious complaints suggests care quality may vary significantly by the specific aide assigned.

The Good

  • Praised for filling last-minute shift needs
  • Caregivers described as caring and easy to work with
  • Helped family through a serious ALS situation
  • Scheduling staff called effective and amazing

The Bad

  • One report of stolen household items by an aide
  • One report of company dismissing theft complaints
  • One report of inexperienced, very young aides sent
  • One report of hiring process feeling dismissive

AI-generated from reviews and community data.

About Right at Home

Right at Home is a home health and hospice community in Durham, North Carolina.

Families rate Right at Home 4.2 out of 5 based on 29 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care

Home Health and Hospice

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Reviews

4.2overall · 29 ratings combined

4.2★ on Google (29)

Christopher Crabtree

Mar 2026

via Google

I've been using Right at Home Durham for about 6 months now. I use the service to fill in shifts I can't cover with my direct hire aids and to help when people get sick or have other things to do. They always find what I need. In last minute situations they try. Every aid has been easy to work with and caring. The aids are will to pitch in where ever is needed. I have used other agencies and this is the most effectively run that I have worked with. It seems they do their due diligence when hiring and the scheduling staff are amazing. I have had some seemingly impossible last minute shifts filled. This company cares. The Durham NC staff is amazing.

Seanisti Turnage

Mar 2026

via Google

I applied for a position here (3/12) and the company viewed my application and I was notified “not selected by employer”. They literally didn’t even give me a fair chance. Looked at my resume and was like NEXT. Mind you I have 10+ years in the healthcare industry and I am current student obtaining my Bachelor’s in Healthcare Administration. I applied for this position WITH HOPES that I could gain scheduling experience and more through them since I am in admin. Based on the reviews of this place I am very happy that they denied my application. My experience and expertise does NOT belong here. Thanks for nothing!

Rick McGee

Dec 2025

via Google

I used this company because of great reviews. What A HUGE DISAPPOINTMENT! Tread carefully at their hourly rate and 4-hour minimum. I needed home health. They send 18 year olds with zero experience. If you need someone to sit and talk? Choose them. Otherwise, you'll be disappointed. I'm male and married and 67.

Roger Gore

Feb 2025

via Google

I worked directly with Right at Home for many years! They always delivered the best care possible for their customers, period! Once I had a serious need in my own family, I called them immediately. Every day they delivered in a very stressful ALS situation; and made our lives of all involved much easier. Their care givers were beyond superlative; and a special one was an angel. If in need, don't wait--call them today. I assure you they will provide the most helpful and professional service possible!!

Midwife Sakina Ouhuru

Sep 2024

via Google

**Yelp/Google Review: Right at Home - Durham, NC** ⭐ 1 Star Review We are incredibly disheartened by our experience with **Right at Home in Durham, NC**. We hired this company to help care for our Mom, only to have valuable heirlooms and kitchen appliances stolen from our home by one of their home health aides. Items like silverware, Ninja juicers, and food processors went missing, leaving us devastated. We noticed odd behavior from the aide, who was strangely insistent on washing our dishes and frequently locked us out of our own home when we left for errands. On one occasion, we returned home to find the garage door locked and had to go through the front door after repeatedly calling the aide to let us in. When we asked about it, she blamed my elderly mother for locking the door, which was entirely untrue. When we reported these thefts to Right at Home, their response was dismissive and defensive. They insisted their employees have good background checks and refused to take our concerns seriously. We still haven’t received any resolution or replacement of our stolen items, which has left us feeling betrayed by a company we trusted. If you're looking for compassionate and trustworthy care, we recommend you look elsewhere. This experience has left us heartbroken and without justice.

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