3.1(22 ratings)
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for Lake Crossing Health Center are sharply mixed, with a low overall Google rating of 3.1 from 22 reviews. Several families describe serious lapses in care and communication, including delayed notification of medical emergencies and deaths, while at least one reviewer praised the physical therapy and attentive staff during a rehab stay.
AI-generated from reviews and community data.
Lake Crossing Health Center is a senior living community in Appling, Georgia offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 3.1 out of 5 across 22 reviews.
Lake Crossing Health Center is a skilled nursing and long-term care community in Appling, Georgia, licensed for up to 100 residents. All beds are Medicare and Medicaid certified. The facility has 24-hour staff on site, an on-site registered nurse, an emergency call system, medication management, and wheelchair accessibility.
Reviews of Lake Crossing are mixed. Some reviewers report positive experiences with attentive care and effective physical therapy. However, the majority describe serious concerns. Reviewers consistently report problems with staff responsiveness to call buttons, late or missed medication administration, poor communication from staff, and inadequate monitoring of resident belongings and personal hygiene. One reviewer wrote, "I've had to sit in my own pee for several hours because the staff do not answer the call button." The facility received a 1-star rating from the Centers for Medicare and Medicaid Services.
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Help Me Choose3.1overall · 22 ratings combined
3.1★ on Google (22)
Peggy Florence
Jun 2026
This place is awful. I've had to sit in my own pee for several hours because the staff do not answer the call button. I don't get my meds on time. I have end stage copd and can't get out of bed. I would not refinance this place to anyone
Janet Drake
Feb 2026
I have no complaints. I was well cared for-got a lot of attention . The physical therapy was great. It could not have been better. It really helped me to get back on my feet. Everyone acted like they cared! And the food was pretty good!
Luis Bandini
Nov 2025
This was the worst experience I have ever had at anything health care facility. No communication or cooperation with any of the staff. My brother passed in their care, and I have no way to know how many hours before the was aware he was gone. Please do your reach before leaving you loved one here.
Mary Powell
Aug 2025
If I could give lower than one I would. Husband was there and I am coming up on the first anniversary of his death. He hated that place. He wasn’t there but about a week and he became terribly bruised, especially all over his legs. His health spiraled down. On a saturday he complained of chest pain. They took him by ambulance to Doctors Hospital and was then transffered to Augusta Health. Problem WAS, I was not notified of any of this until late Sunday the next day. No one from the nursing home called me to notify me. I did not find out until the hospital called me trying to locate his next of kin. He was delirious and unable to communicate. I immediately rushed to the hospital. He had been there almost two days. NEVER a call from the nursing home. When I asked the nursing home on Monday why I was not notified, I was told I will have to check and get back to you, but they never did. My husband died shortly after. It has taken me almost a year to tell my story. It upsets me to this day. Please don’t put your loved one here. It could be the end like mine.
Tanya Neeley
Mar 2025
I have seen many of you have put on here this place is not very good and I can agree because my sister is in there I go once or twice a week to make sure she is okay, most of her clothes are missing and her Nike shoes and other stuff, if you put your family member in there you need to be checking on them at least once a week I have seen all of your complaints when you go in the door to the right there is a sign in red that says ombudsman that is the state that does their inspections get the number from it call them and file the complaint do not call the owner or any of the staff because nothing will get done I have made many completes about my sister's things being gone and I even took pictures of everything we took up there and all the stuff she got for Christmas and they still cannot find it, my family owns a personal care home and I know all the rules and regulations of the nursing home because I downloaded them which you can do also it is about 40 pages long because a personal care home and a nursing home have the same company that inspects them it's just a different division, if you have problems call that number when you go in the front door on the right you will see that red poster that says ombudsman call that number and complain, I have seen patience going into other patients rooms and five or six people standing around just talking not paying attention to the clients, I do sit back sometimes and then just watch especially since I own a personal care home and I see patients walking around going in another patients rooms as I said before 5 or 6 people there standing around talking to each other not even noticing that patients are going in other patients room as a matter fact when my sister shoes were missing My neighbors one that used to work up there took pictures of her shoes for me because I told her they were missing she had on a men's size 10 shoes she wears a seven and they were told she went into a patient's room and got the shoes. That would never happen in my personal care home! Most people are just there for a paycheck in my personal care home they are my family and I don't care if it is a personal care home or a nursing home they should be taking care of them as they would their own family of that is how they take care of their own family then that is a big problem! I will be going up there this week to check on her and all her stuff and if they do not have her stuff found then I will be calling ombudsman myself. As I said before when you walk through those double doors on the right take a picture of that poster that says on ombudsman and file a complaint.
3 inspection visits in the last three years, 35 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 12, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Oct 12, 2025
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 24, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 12, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 12, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 12, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 12, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 24, 2025
Meet requirements for the installation and maintenance of electrical systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 24, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 12, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 12, 2025
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 24, 2025
Have an enclosure around a vertical opening shaft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 24, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 12, 2025
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 28, 2024
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected May 28, 2024
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected May 28, 2024
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 28, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 28, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 28, 2024
Reasonably accommodate the needs and preferences of each resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 28, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 28, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 28, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 28, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 28, 2024
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 28, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 28, 2024
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 28, 2024
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 28, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2022
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2022
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2022
Develop and maintain an Emergency Preparedness Program (EP).
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2022
Assure the security of all personal funds of residents deposited with the facility.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 27, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Lake Crossing Health Center offers Skilled Nursing / Long Term Care.
Lake Crossing Health Center is located at 6698 Washington Road in Appling, Georgia.
Lake Crossing Health Center carries a 3.1 out of 5 rating from 22 Google reviews. Reviews for Lake Crossing Health Center are sharply mixed, with a low overall Google rating of 3.1 from 22 reviews. Several families describe serious lapses in care and communication, including delayed notification of medical emergencies and deaths, while at least one reviewer praised the physical therapy and attentive staff during a rehab stay. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Lake Crossing Health Center had 3 government inspection visits in the last three years, with 35 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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