3.6(31 ratings)· Atlanta average: 4.3
Own this community? Update your listing · Marketing for operators
CMS Care Compare
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of this Atlanta skilled nursing and long-term care community are sharply mixed, with several families praising attentive, caring staff and a strong rehabilitation team, while others report serious concerns about cleanliness, understaffing, and the physical condition of the building. Experiences appear to vary significantly, with some residents receiving excellent personalized attention and others describing troubling lapses in basic care.
AI-generated from reviews and community data.
Reliable Health & Rehab At Lakewood is a senior living community in Atlanta, Georgia offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.6 out of 5 across 31 reviews.
Reliable Health & Rehab At Lakewood is a skilled nursing and long-term care community in Atlanta, Georgia, licensed for up to 100 residents. All beds are certified for Medicare and Medicaid. The facility offers 24-hour staffing, on-site nursing, private rooms with private bathrooms, medication management, housekeeping, laundry service, dietary accommodations, wheelchair accessibility, a restaurant-style dining room, social activities, and an emergency call system.
Reviewers describe the community in markedly different terms. Some praise the staff as attentive and caring, noting that nurses and aides respond promptly to resident needs and show genuine concern. Others report serious concerns about cleanliness, building maintenance, and staff behavior, citing unsanitary conditions and poor communication with families. Reviews are mixed regarding the overall quality of care and the physical environment.
The facility operates as a for-profit corporation and holds a CMS overall star rating of 1 of 5 stars.
Tell us what you're looking for and we'll match you with communities that fit. Free for families.
Help Me Choose3.6overall · 31 ratings combined
3.6★ on Google (31)
Samuvee Zaninberger
May 2026
Placed my dad here for respite .. the facility needs updating but the people, the staff are wonderful. I didnt have to ask them to put him in his wheelchair, it was done without me saying a word. The staff would come randomly speak with him. They genuinely cared for the patients
Natasha Jacobs
Jan 2024
This is the second time I've put my mom here due to the fact that she was bed redden before and got better but now she is getting older and I really cannot take care of her like she needs to be taken care of. My mom can be a hand full and if she doesn't like something, she will definitely let you know. Which is why I'm comfortable with here being here. I visit her very frequently along with some of my other siblings. Everyone loves her here and she loves them too. Everytime I come she makes sure everyone knows me and the staff is always courteous. I'm not sure why the low score but from my experience, and my mom's, I think they are wonderful.
Jaxs McCain
Jul 2023
I encourage who ever has a loved one or someone they care about to reconsider. Facility is run down and filthy. The state should have regulations regarding this, building and residents rooms are falling apart. Residents laying in filth with files on residents body, nets flying around over residents medicine and hands covered in feces. Not ok! Another residents wound was not cared for properly and resulted in an infection. Which still wasn’t been cleaned. When asked why two nurses were sitting at the desk and one aide to each hall with no assistance, answer was they were understaffed. If facility is willing to pay agency staff extra, then pay the workers who actually work there at least 20 an hour. As more than half the residents are two person assist. Which contributes to the lack of care. Lifts and other assistive equipment need to be in place as well. Recommend at least 3 aides to each hall, 2 aides to each hall to split each hall and 1 aide added to each hall to help with lifting, changing and whatever proper care is needed. Recommend nurses to help assist as well and ensure wounds etc. are taken care of properly. State should check in on facility once a month anonymously. Why? To ensure the safety and conditions are safe and sanitized. Recommend remodel and update building or new building for sure, because mold and ceiling falling apart. This review is keeping things cordial as the conditions are horrid and go a lot deeper than this review.
Meghan Sutton
May 2021
If I could put a negative star on here I would. They haven’t even tried working with my papa at all. We’re trying to get him out of here ASAP. He has a roommate who can’t speak and they have been so hateful to him and now they started being hateful to my grandfather. There is no communication going on here. The nurses are beyond rude. If you can go somewhere else please do!
samuel dobbs
Nov 2018
Wow! From the executive directors to the admissions exec Reliable home health is very professional and exclusively clean. Reliable hire professional nurses, patient caring certified nurses aids their mentoring is continuous by head nurses. There is a excellent Rehabilitation center that’s operated by some of the best technicians, “ l would go back for just that professionalism which was very encouraging”. I recommend Reliable for a clean, loving and healing atmosphere.
3 inspection visits in the last three years, 22 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jun 13, 2026
Construct fire resistant interior walls.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2026
Install proper backup exit lighting.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2026
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 13, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 13, 2026
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 13, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 13, 2026
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 13, 2026
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 13, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 13, 2026
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2026
Ensure each resident receives an accurate assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 28, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 28, 2025
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 28, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 28, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jan 28, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 28, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 28, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 28, 2024
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 28, 2024
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 28, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Reliable Health & Rehab At Lakewood offers Skilled Nursing / Long Term Care.
Reliable Health & Rehab At Lakewood is located at 1980 Arrow Street, Sw in Atlanta, Georgia.
Reliable Health & Rehab At Lakewood carries a 3.6 out of 5 rating from 31 Google reviews. Reviews of this Atlanta skilled nursing and long-term care community are sharply mixed, with several families praising attentive, caring staff and a strong rehabilitation team, while others report serious concerns about cleanliness, understaffing, and the physical condition of the building. Experiences appear to vary significantly, with some residents receiving excellent personalized attention and others describing troubling lapses in basic care. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Reliable Health & Rehab At Lakewood had 3 government inspection visits in the last three years, with 22 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page, or contact Reliable Health & Rehab At Lakewood directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Reliable Health & Rehab At Lakewood? Claim this listing to update photos, pricing, and details. It's free.
Other senior living options within 25 miles of Atlanta.
Atlanta, Georgia2 mi
3.1(80)
Skilled Nursing / Long Term Care
Atlanta, Georgia2.2 mi
4.2(105)
Independent Living
Atlanta, Georgia2.9 mi
4.5(407)
Skilled Nursing / Long Term Care
Atlanta, Georgia2.9 mi
4.3(151)
Skilled Nursing / Long Term Care
East Point, Georgia2.9 mi
Assisted Living
Atlanta, Georgia2.9 mi
3.3(90)
Skilled Nursing / Long Term Care
Home care agencies serving Atlanta bring help to the house: daily living, companionship, and respite for family caregivers.
