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Most families describe The Palace as warm and caring, with staff who go above and beyond for residents and their loved ones. However, one detailed report raises serious concerns about nighttime staffing levels and communication during a medical incident.
AI-generated from reviews and community data.
The Palace Healthcare and Rehabilitation Center is a senior living community in Red Boiling Springs, Tennessee offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.8 out of 5 across 102 reviews.
The Palace Healthcare and Rehabilitation Center is a skilled nursing and long-term care facility in Red Boiling Springs, Tennessee, licensed for 119 residents.
Family members consistently praise the staff's genuine care and attentiveness. Multiple families noted that caregivers treat residents like family members, with one describing staff who "truly go above and beyond for everyone." Residents benefit from a range of activities, both group-based and individual, that help keep them engaged. Several families highlighted the compassion shown during difficult times, including end-of-life care. One family did report concerns about staffing levels on the floor affecting responsiveness to family inquiries, though this appears to be an outlier among the reviews.
The facility holds a 4.8 out of 5 rating across 102 Google reviews, reflecting broad family satisfaction with the quality of care and supportive environment provided.
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Help Me Choose4.8overall · 102 ratings combined
4.8★ on Google (102)
Alexis Underwood
Apr 2026
I did my clinicals here and absolutely loved it. The staff truly goes above and beyond for everyone, and you can tell they genuinely care about both their patients and the people learning there. Everyone was so kind, welcoming, and helpful throughout my experience. I’m so grateful for each person there and everything they did to make my time there such a positive and memorable experience.
Maceo Overton Sr.
Apr 2026
My father was a resident and the the staff there was really helpful and supportive. They took great care of my dad and helped get him through his time of need in a respectful and concerned manner. I appreciate the nurses for also being there for me. I would highly recommend.
Rhonda Birdwell
Apr 2026
I am writing to share my family’s concerns regarding the care my mother received at your facility. While we recognize the importance of your services to the community, our experience has not met the expectations set by your high online ratings. We observed the LPNs and technicians on the floor appear stretched too thin. They often bear the brunt of family concerns because management is unavailable after hours. It is particularly concerning that there is no RN on staff at night when patients frequently require the most support. We were informed that the Director, the DON, and the ADON only work day shifts, and that an RN is only required to be present for eight hours a day. Despite communicating our concerns multiple times, we feel management failed my mother. I have attached an image of her arm to provide context when she became dehydrated. My sister asked if an IV could be administered on site or if she needed to be hospitalized. Staff assured us they could manage it however the IV infiltrated, and an entire bag of fluid entered into the surrounding tissue. Furthermore, no one from the facility contacted our family regarding this incident. I only discovered what had happened when I arrived to visit nine hours later. While the nurse on duty at the time was helpful she was also unaware of the situation, the lack of communication and oversight is unacceptable. I hope you will consider increasing management presence after 4:00PM and incorporating more input from your floor staff to ensure better outcomes and safety for your patients.
Nisa Melton
Mar 2026
Most wonderful caring and friendly staff. They took great care of my mother in law all the way to her passing. She was very happy and had many friends while she was there. Lots of activities to keep you busy as well as group activities. The Palace has all your needs for caring for your love ones. The compassion and caring that they give goes a long way to making your love ones feel like family. We thank them for all that they do as they are a blessing.
myrvienne leon
Jan 2026
The Palace Health Care and Rehab is a great facility with a caring and professional team. Staff truly go above and beyond to support residents and create a welcoming, family-like environment. Very impressed with the level of care and leadership.
4 inspection visits in the last three years, 21 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2026
Install properly constructed windows in hallway walls or doors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2026
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2026
Address subsistence needs for staff and patients.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2026
Establish policies and procedures for sheltering.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 27, 2026
Establish roles under a Waiver declared by secretary.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2026
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 8, 2023
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 16, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2022
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2022
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2022
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2022
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2022
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 20, 2019
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 20, 2019
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 20, 2019
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 20, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
The Palace Healthcare and Rehabilitation Center offers Skilled Nursing / Long Term Care.
The Palace Healthcare and Rehabilitation Center is located at 309 Main St in Red Boiling Springs, Tennessee.
Most families describe The Palace as warm and caring, with staff who go above and beyond for residents and their loved ones. However, one detailed report raises serious concerns about nighttime staffing levels and communication during a medical incident.
The Palace Healthcare and Rehabilitation Center had 4 government inspection visits in the last three years, with 21 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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