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Quapaw Nursing & Rehab Center

138 Brighton Terrace

3.5(22 ratings)· Hot Springs average: 4.2

Quapaw Nursing & Rehab Center, photo 11 / 5

Quick Facts

Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
126
Language access
Interpretation offered in 13 languages including Marshallese and Hmong
Staff tenure
Many direct care nurses have worked there 10+ years

What Families Think

Reviews of Quapaw Nursing & Rehab Center are sharply mixed, with several families praising attentive nursing communication and successful rehab stays, while others report serious lapses in call-light response, incontinence care, and timely medication delivery. The facility appears to have long-tenured administrative and nursing staff, but multiple recent reviews raise concerns about supervision and basic hygiene care.

The Good

  • Nurses communicate proactively about medication and lab changes
  • Facility described as very clean by multiple reviewers
  • Long-tenured nursing and administrative staff, some 10+ years
  • Positive rehab outcomes reported, including a full recovery home

The Bad

  • Multiple reports of slow or unanswered call-light response
  • One report of family not told medication was unavailable for two days
  • One report of undisclosed incontinence issue discovered after discharge
  • One report of poor dietary communication and management training gaps

AI-generated from reviews and community data.

Quapaw Nursing & Rehab Center is a senior living community in Hot Springs, Arkansas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 3.5 out of 5 across 22 reviews.

About Quapaw Nursing & Rehab Center

Quapaw Care & Rehabilitation Center is a skilled nursing facility located in Hot Springs, Arkansas, situated in a quiet neighborhood just off Highway 7 South near Hot Springs Mall on Brighton Terrace.

The facility provides 24-hour nursing care in a family-oriented environment. The care team includes licensed nurses, physician assistants, a dentist, a podiatrist, and other specialists working under the medical direction of Dr. Hosam Kamel.

Quapaw Care & Rehab emphasizes building strong relationships with residents' families and maintaining a safe, warm, and supportive atmosphere. The facility is committed to providing care in a manner that celebrates the dignity and grace of every resident.

The facility complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Interpretation services are available in multiple languages including Spanish, Vietnamese, Marshallese, Chinese, Lao, Tagalog, Arabic, German, French, Hmong, Korean, Portuguese, and Japanese.

Types of Care at Quapaw Nursing & Rehab Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)
  • Security

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Reviews of Quapaw Nursing & Rehab Center

3.5overall · 22 ratings combined

3.5★ on Google (22)

Kathryn Patrick

Nov 2025

via Google

My family has been pleased with the care. The nurses are good about calling with medication changes and lab work.

Heather Rasnick

Nov 2025

via Google

I have had a very positive experience with my family member at this facility. My mother did rehab and returned home. Nursing staff communicated well with health updates. I would recommend this facility.

Asher Gemler

Aug 2025

via Google

They lied and told me<br>my father was not incontinent. When we got him home we found out he was not able to tell when he needed to go. He's dead now 😢

Katiania Froedge

Aug 2025

via Google

Poor communication in the dietary part if there. Management needs better training in organization and talking to staff. Mike the owner needs to review staff.

tauna chavis

Jul 2025

via Google

Admitted our Mom on a Thursday and checked her out 2 days later! Upon admission, the doctor cut her nerve medication in half! On top of that they did not have the medication on site and I was not told for 2 days! She was about to have a mental breakdown! Because it was the weekend I was told that we would have to wait until Monday! She also was prescribed pain medication as needed for 2 broken ribs! It could take up to 2 hours before they could get it to her!!! Being prescribed as needed she had to ask for it! She’s 83 , can we not stay ahead of the pain or at least get it to her in a timely manner when she ask and it’s past time! Waited on the phone for 30 minutes to speak with a nurse! We were not pleased at all!

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Government Inspection History

3 inspection visits in the last three years, 29 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jul 24, 2025Fire Safety StandardHealth Standard7 citations
  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 23, 2025

  • Properly provide smoke detection systems in areas open to corridors.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 23, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 23, 2025

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 23, 2025

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 23, 2025

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2025

May 3, 2024Fire Safety StandardHealth Standard8 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 31, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 31, 2024

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 31, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 31, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 31, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 31, 2024

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 31, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 31, 2024

May 5, 2023Fire Safety StandardHealth Standard14 citations
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 26, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 26, 2023

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 26, 2023

  • Have an alternate power supply for its alarm system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 26, 2023

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 26, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 26, 2023

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 26, 2023

  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 26, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2023

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2023

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2023

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Quapaw Nursing & Rehab Center offer?

Quapaw Nursing & Rehab Center offers Skilled Nursing / Long Term Care.

How much does Quapaw Nursing & Rehab Center cost?

Quapaw Nursing & Rehab Center has not published its pricing. For context, communities in Hot Springs that publish rates start around $4,495 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is Quapaw Nursing & Rehab Center located?

Quapaw Nursing & Rehab Center is located at 138 Brighton Terrace in Hot Springs, Arkansas.

What do families say about Quapaw Nursing & Rehab Center?

Reviews of Quapaw Nursing & Rehab Center are sharply mixed, with several families praising attentive nursing communication and successful rehab stays, while others report serious lapses in call-light response, incontinence care, and timely medication delivery. The facility appears to have long-tenured administrative and nursing staff, but multiple recent reviews raise concerns about supervision and basic hygiene care.

How did Quapaw Nursing & Rehab Center do on recent health and safety inspections?

Quapaw Nursing & Rehab Center had 3 government inspection visits in the last three years, with 29 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Quapaw Nursing & Rehab Center?

Submit the Request Information form on this page to connect with Quapaw Nursing & Rehab Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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