MyLivingChoice

Quabbin Valley Healthcare

821 Daniel Shays Highway

3.6(40 ratings)

Quabbin Valley Healthcare, photo 11 / 2

Quick Facts

Total units
142
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
142
Therapy Services
In-house physical, occupational, and speech therapy
Memory Care
Specialized support for dementia and Alzheimer's residents
End-of-Life Care
Respite and hospice services available on-site

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Families and former patients describe Quabbin Valley Healthcare as a caring, well-staffed nursing and rehab facility, with particular praise for the physical, occupational, and speech therapy teams and for compassionate long-term and memory care. Several reviewers highlight the kindness of nurses and aides, good food, and consistent activities for residents.

What reviewers praise

  • Highly rated physical, occupational, and speech therapy
  • Staff described as kind, attentive, and dedicated
  • Compassionate long-term and memory care for dementia patients
  • Positive feedback on food quality from kitchen staff
  • Regular resident activities like bingo and cookouts
  • Grounds and facility kept clean and well-groomed

What reviewers flag

  • One reviewer noted the decor felt a bit dated

AI-generated from reviews and community data.

Quabbin Valley Healthcare is a senior living community in Athol, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.6 out of 5 across 40 reviews.

About Quabbin Valley Healthcare

Quabbin Valley Healthcare is a skilled nursing and long-term care facility located in Athol, Massachusetts. The community provides short-term rehabilitation, long-term nursing care, memory care, respite care, and hospice services in a supportive environment with 24/7 staffing.

The facility offers in-house physical, occupational, and speech therapy programs designed to support recovery and enhance mobility. Customized care plans are developed to meet the unique medical, emotional, and social needs of each resident. The community provides specialized memory care support for residents with dementia or Alzheimer's disease, as well as palliative care for hospice scenarios.

Quabbin Valley Healthcare features a variety of social, recreational, and therapeutic activities designed to promote mental and physical well-being. The facility employs a growing nursing and clinical staff dedicated to personalized resident care. The community is located on beautiful grounds in a rural area.

Types of Care at Quabbin Valley Healthcare

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Quabbin Valley Healthcare

3.6overall · 40 ratings combined

3.6★ on Google (40)

Josh Ross

Sep 2025

via Google ↗

When my father's Lewy Body Dementia progressed to a state that he required professional Memory Care, Quabbin Valley Healthcare happened to have an available bed and was sent there for an attempt to rehab (which ended up being impossible), into long term care. Since Quabbin Valley is a bit of a distance from us, we initially looked into other options to move my dad. However, upon visiting him and seeing the staff, we knew Quabbin Valley was the right place for him. From the day he was first admitted to nearly 2 years later when he passed away, Quabbin Valley's nurses gave my dad wonderful care that me and the rest of his family always felt so blessed for. From the personal attention I received to help fill out forms when we first arrived to keeping him comfortable, clean, and allowing his brother to have a bed by his side on his final night, we always knew my dad was safe and cared for. If your loved one requires long term memory care and is admitted to Quabbin Valley, you can be confident they are receiving truly excellent care. My family will always be thankful to them.

Frances Roberts

Jul 2025

via Google ↗

Quabbin Valley is the best nursing home I have ever had the experience with and beleive me I worked in alot of them and nobody compares to this place. I had to put my Uncle there after he was being abused at Pennylane in Fitchburg and had to fight them on a daily basis to just do right for my Uncle and it was the best choice I had to make. My uncle loves it there. All Staff are extremely nice and go out of there way to help you even if they don't have you that day. They have done so much for my Uncle and all the other residents. I feel confident and comfortable leaving him there because I know he's in good hands. The maintenance men are also great. The minute you ask them to do something they are on it. The Kitchen staff are also amazing. If you don't like something they always give you acouple other choices and they don't get upset with you! They have so many different activities for the residents, cookouts, prom night, bingo, singers ect. I can go on and on... They are like one big family there and treat you like it! You would truly have to see it for your own eyes. I would highly recommend Quabbin Valley for your love one!!!

Bryan

May 2025

via Google ↗

I was there for a month because I had a rotator cuff surgeory that got severely infected during surgeory n then 5 months later I went septic n had to spend 3 weeks in Quabbin after a week in the Hospital. All the staff there were amazing n very dedicated to thier jobs n beyond. They were allso on the ball at making any Dr.'s appointments that were needed n made sure I got there. I defenately give them 5 stars n more! Thank you to all the Staff.

Garrett Foley

Oct 2024

via Google ↗

After a serious illness I needed extensive rehab. Coming to Quabbin I was skeptical. I found the pt and ot to be above and beyond. The nurses? I cannot stress how helpful, kind, and just plain great they have been. I would love to name some employees by name but I won't because they have all been amazing. Also, kudos to the kitchen staff. The food has been a very pleasant surprise. Always hot and very good. My experience here? 5 star all the way.

Karen Culkeen

Oct 2024

via Google ↗

Nobody wants their parent to have to go to a nursing home, but sometimes its necessary. My father has been at Quabbin Valley since January 2023, first as a rehab patient and then as a resident. The decor of the facility is a bit dated, but is always immaculate. Thr outside areas are well groomed and cared for. The staff speaks kindly& respectfully to the residents and each other. There are daily activities for the residents and they went out of their way to celebrate my father’s milestone birthday which made him very happy.

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Government Inspection History

11 inspection visits in the last three years, 54 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 25, 2026Health Complaint1 citation
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 13, 2026

Dec 23, 2025Health Complaint2 citations
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 16, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 16, 2025

Aug 12, 2025Fire Safety StandardHealth Standard17 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2025

  • Develop a communication plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 4, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 30, 2025

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 30, 2025

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2025

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2025

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2025

  • Post nurse staffing information every day.

    Severity B of L: potential for minimal harm, patternCorrected Sep 30, 2025

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity B of L: potential for minimal harm, patternCorrected Sep 30, 2025

Apr 9, 2025Health Complaint2 citations
  • Provide a bathroom in or located near each resident’s room.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 30, 2025

  • Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

    Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Apr 30, 2025

Sep 17, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 11, 2024

Aug 6, 2024Health Complaint1 citation
  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 30, 2024

Jun 17, 2024Fire Safety StandardHealth Standard15 citations
  • Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 19, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 26, 2024

  • Conduct testing and exercise requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 9, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 19, 2024

  • Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 19, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 19, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 19, 2024

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 19, 2024

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 9, 2024

  • Develop Emergency Preparedness policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 9, 2024

  • Develop a communication plan.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 9, 2024

  • Establish emergency prep training and testing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 9, 2024

  • Have simulated fire drills held at unexpected times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 30, 2024

  • Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

    Severity B of L: potential for minimal harm, patternCorrected Jul 12, 2024

May 1, 2024Health Complaint3 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 24, 2024

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 24, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 24, 2024

Mar 7, 2024Health Complaint1 citation
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 22, 2024

Feb 28, 2024Health Complaint1 citation
  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 22, 2024

Mar 28, 2023Fire Safety StandardHealth Standard10 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 9, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 9, 2023

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 9, 2023

  • Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 9, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 9, 2023

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 9, 2023

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 9, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 9, 2023

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 9, 2023

  • Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

    Severity B of L: potential for minimal harm, patternCorrected May 9, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Quabbin Valley Healthcare offer?

Quabbin Valley Healthcare offers Skilled Nursing / Long Term Care.

Where is Quabbin Valley Healthcare located?

Quabbin Valley Healthcare is located at 821 Daniel Shays Highway in Athol, Massachusetts.

What do families say about Quabbin Valley Healthcare?

Families and former patients describe Quabbin Valley Healthcare as a caring, well-staffed nursing and rehab facility, with particular praise for the physical, occupational, and speech therapy teams and for compassionate long-term and memory care. Several reviewers highlight the kindness of nurses and aides, good food, and consistent activities for residents.

How did Quabbin Valley Healthcare do on recent health and safety inspections?

Quabbin Valley Healthcare had 11 government inspection visits in the last three years, with 54 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Quabbin Valley Healthcare?

Submit the Request Information form on this page, or contact Quabbin Valley Healthcare directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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