MyLivingChoice

Pueblo Springs Rehabilitation

5545 East Lee Street

3.4(137 ratings)· Tucson average: 4.2

Pueblo Springs Rehabilitation, photo 11 / 5

Quick Facts

Total units
129
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
129
Admissions flexibility
Staff arranged insurance carve-out for costly IV antibiotic
Renovated private rooms
Newest wing offers larger, private rooms

What Families Think

Families describe a mixed experience at Pueblo Springs, with many praising the nursing and therapy staff for attentive, compassionate care that helped residents recover and regain mobility. However, at least one serious report describes a communication breakdown around a food allergy, wound care, and delayed meals, raising concerns about consistency in care coordination.

The Good

  • Nursing staff described as caring and attentive
  • Physical therapy helped residents regain mobility
  • Admissions staff went extra mile for complex care needs
  • Food praised by multiple reviewers
  • Renovated wing with larger, private rooms

The Bad

  • One serious report of communication lapses around allergies and wound care
  • One account of delayed meal delivery for a fragile resident

AI-generated from reviews and community data.

Pueblo Springs Rehabilitation is a senior living community in Tucson, Arizona offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.4 out of 5 across 137 reviews.

About Pueblo Springs Rehabilitation

Pueblo Springs Rehabilitation Center is a nursing home offering short-term rehabilitation and long-term care in Tucson, Arizona. The facility provides comprehensive care and treatment plans developed in collaboration with residents, families, and healthcare providers, combining therapeutic approaches tailored to individual needs.

The center offers both short and long-term rehabilitation services designed to help residents regain strength and mobility. Staff work to create a comfortable, safe, and therapeutic environment during each resident's stay.

Pueblo Springs features a wide variety of activities throughout the month, with a monthly activity calendar offering options designed to keep residents active and engaged from morning to night.

Types of Care at Pueblo Springs Rehabilitation

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Pueblo Springs Rehabilitation

3.4overall · 137 ratings combined

3.4★ on Google (137)

Bruce W

Apr 2026

via Google

Why did my mother in law get shellfish for dinner, when she was allergic to it….well a little communication laps I guess, when they were brought notice to that she was allergic and asked for a different food tray. One never came an hour and a half two hours later did not come. Here’s a 91-year-old lady was very hungry, and they did not feed her,,,, why ,,,, somebody is messing up bad over there. No communication!!!!! My mother-in-law never got a tray of food. Her daughter had to bring her outside food in so she would have something to eat. And her daughter reminded them twice that she hadn’t had a tray in over an hour and a half to two hours and still no tray. No communications whatsoever she needs Woond Care didn’t get it tell was explained 3 times. She needs an air mattress , didn’t get it. And a gel pad for the wheel chair, there are needs like cutting up her food in small bites so she can eat it because she’s not strong enough to cut it up. These things my fiancé, her daughter has told me that things are getting done And today. It seems she was not as upset as she was the other day… I know being 91 is no easy task to take care of. My understanding is she got her air mattress, thank you very much. She has a very sore Base of her spine (open Woond) and her heels are sore. It’s my understanding that her wound on her base of her spine has been treated. Thank you very much and hopefully something will be done about her heels. She is very fragile and I know she needs lots of care. Thank you for addressing the issues.

Michael Garnica

Apr 2026

via Google

We had a friend of the family that was at Banner Main in Tucson for a long time. The hospital recommended that the friend be discharged to a skilled nursing facility, but was on an IV antibiotic that was running $1300 a day; no joke. The case manager at Banner sent the referral out to 6 different skilled nursing facilities. They all accepted until they learned that this IV antibiotic was needed in the care plan and because of the expense, five of them said no. I want to recognize and personally thank Rachel Gibson in the admissions office who went the extra mile and went above and beyond the call of duty. Instead of turning us down like the others, she reached out and said that she was going to speak to the insurance company and initiate what is called a “carve out.” It was extra work for her to do, but made it possible for our friend to receive the specific treatment that was needed in the Pueblo Springs facility. Rachel was the only one that was willing to go that extra mile and she did precisely that. She also set us up in their newest part of the renovated wing of the facility in which the rooms are larger, private, and nice to be in. Thank you, Rachel, for being a friend and advocate when our family friend so desperately needed one!

LM

Feb 2026

via Google

I had my mother for almost two weeks after being in the hospital. I am so grateful for the staff and especially for María, Kat and Kat's mother they took good care of my mother in every detailed and she was always cleaned. I don't have words for all the staff at Pueblo Springs for being there for mother!!! The building was always cleaned. Thank you! Thank you so much. God blesses you all!!!

April Faraci

Dec 2025

via Google

I was very happy with my stay at Pueblo Springs Rehabilitation Center. All of the staff went above and BEYOND to help assist with my needs . Mediation management was excellent great doctors with good bedside manner. The Physical therapy Team is wonderful helpful and helped me walk 40 feet i was very impressed with there team Social services Marlena The Director of Nursing Roberta addressed and handled any issues i had with great helpful communication and understanding The kitchen staff is Awesome, Great FOOD . i also had so much help from Acitivities Deitary ,Nurses ,Housekeeping, and CNA assistance was kind caring and compassionate. I was discharged and was happy with my stay and if i ever have to get help again I would greatly appreciate going back. I wanted to give the Pueblo Springs Rehabilitation Staff a Big ThankU and They have my Vote of RECOMMENDATIONS! SINCERLY APRIL FARACI

Trevor Burkhead

Jan 2025

via Google

I have a family member that came into Pueblo Springs with some hesitation. Although, after the 12 days she was there I would recommend this facility to anyone. The nursing staff there cared so much for the residents. Food was good, but most importantly therapy was able to get her moving again. She's done so well in recovery that she is home now and thriving. Thank you to everyone at Pueblo!

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Government Inspection History

4 inspection visits in the last three years, 24 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jun 6, 2025Fire Safety StandardHealth ComplaintHealth Standard9 citations
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 7, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 7, 2025

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 16, 2025

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 7, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 7, 2025

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 16, 2025

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 7, 2025

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 7, 2025

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 7, 2025

Dec 7, 2023Health Complaint2 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 26, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 26, 2024

Apr 25, 2023Fire Safety StandardHealth Standard5 citations
  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 11, 2023

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 16, 2023

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 16, 2023

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2023

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2023

Mar 24, 2022Fire Safety StandardHealth Standard8 citations
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 15, 2022

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2022

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2022

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2022

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2022

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2022

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2022

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Pueblo Springs Rehabilitation offer?

Pueblo Springs Rehabilitation offers Skilled Nursing / Long Term Care.

Where is Pueblo Springs Rehabilitation located?

Pueblo Springs Rehabilitation is located at 5545 East Lee Street in Tucson, Arizona.

What do families say about Pueblo Springs Rehabilitation?

Families describe a mixed experience at Pueblo Springs, with many praising the nursing and therapy staff for attentive, compassionate care that helped residents recover and regain mobility. However, at least one serious report describes a communication breakdown around a food allergy, wound care, and delayed meals, raising concerns about consistency in care coordination.

How did Pueblo Springs Rehabilitation do on recent health and safety inspections?

Pueblo Springs Rehabilitation had 4 government inspection visits in the last three years, with 24 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Pueblo Springs Rehabilitation?

Submit the Request Information form on this page to connect with Pueblo Springs Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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