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Providence Healthcare of Thomaston

1011 South Green Street

2.6(23 ratings)· Thomaston average: 2.8

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Providence Healthcare of Thomaston, photo 1

Quick Facts

Total units
110
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Individual
Certified beds
110
Inspections
View history (21 citations)
Specialized unit
On-site ventilator care unit with ten private suites
Therapy access
On-site occupational, physical, and speech therapy
Ownership change
New ownership took over roughly two years ago

What Families Think

Reviews for Providence Healthcare of Thomaston are largely negative, with families describing serious communication failures, delayed incident reporting, and unprofessional management, though a few reviewers under newer ownership report attentive, compassionate nursing care. The facility's overall Google rating is low, and comments suggest a wide gap between individual staff members and facility leadership.

The Good

  • On-site ventilator care unit for step-down patients
  • Therapy delivered on-site, no off-site travel needed
  • Specific nurses praised by name for attentive care
  • One reviewer praised food quality and care under new ownership

The Bad

  • Multiple reports of poor communication about health incidents
  • One account of a fall not reported to hospice for days
  • One report of overheard inappropriate staff conduct discussion
  • One reviewer described the administrator as unresponsive and evasive
  • Google rating is notably low at 2.6 from 23 reviews

AI-generated from reviews and community data.

Providence Healthcare of Thomaston is a senior living community in Thomaston, Georgia offering Skilled Nursing / Long Term Care. Families rate it 2.6 out of 5 across 23 reviews.

About Providence Healthcare of Thomaston

Providence Healthcare of Thomaston is a rehabilitation and long-term care facility in Thomaston, Georgia, serving patients requiring short-term rehabilitation or extended care services. The facility's clinical team, including nurses and therapists, provides individualized care plans focused on helping residents regain independence and maintain maximum wellness within a compassionate setting.

The facility offers comprehensive rehabilitation services through occupational, physical, and speech therapists who address therapy needs on-site, eliminating the need for residents to travel to receive support services. Providence Healthcare also operates a specialized ventilator care unit with ten private ventilator suites, bridging intensive care and home-based treatment by gradually reducing patients' dependency on equipment through appropriate therapy and comfort-focused care.

The community emphasizes emotional, social, and psychological wellness through its Pathways to Active Living (PALs) therapeutic activity program. The PALs program recognizes residents as composed of physical, emotional, mental, social, and spiritual components, with therapeutic recreation designed to help each individual optimize their capabilities and skills regardless of age or ability.

Amenities at Providence Healthcare include cable television with extensive channel options and a robust activities program that promotes social, mental, and physical well-being. The facility's care model emphasizes bringing services directly to residents to reduce stress and provide peace of mind.

Types of Care at Providence Healthcare of Thomaston

Skilled Nursing / Long Term Care

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Reviews of Providence Healthcare of Thomaston

2.6overall · 23 ratings combined

2.6★ on Google (23)

Zara Haynes

Nov 2025

via Google ↗

I came here to deliver an DoorDash order at 5:55 “ish”, so I followed the instructions from the customer who wanted the order to be delivered at the front desk, so the front door was locked, and the employee (black woman, grey outfit, and braids) who is standing at the desk. She has a rude attitude and was being snobby at me and I was just trying to drop off the order at the front desk for an customer. People like her, should not have a job if they want to disrespect someone.

Monique Hamilton

Oct 2025

via Google ↗

This is one of the worst nursing homes I have ever visited, and I had initially decided to place my mother here. While some of the staff are exceptional, I encountered significant issues when dealing with the director, Renee. She exhibited unprofessional behavior when I inquired about insurance coverage for my mother, which I had already been paying. Renee informed me that they do not provide this service, and I should contact the Social Security office instead. However, upon calling the Social Security office, I was told that the nursing home can indeed facilitate this process. Despite this, Renee continued to insist that they could not assist with insurance coverage, implying that it was my responsibility to manage this aspect. Furthermore, she suggested that I could remove my mother from the facility if I was dissatisfied, which I intend to do. I would not recommend this nursing home to anyone, as Renee fails to return phone calls and did not provide me with the contact information for the facility's owner or director. This lack of professionalism and transparency is unacceptable, and I would advise others to explore alternative options for their loved ones.

Benjamin Burrell

Jul 2025

via Google ↗

Terrible Facility.The people in charge are nasty, rude and careless. Visited my mother on yesterday day around 1pm and I walked on staff discussing the Aide that is having sex with the patient. My mother’s light had been on over 15 minutes , but that was the conversation of entertainment. I’m begging my sister to remove my mother from that place. We have received several calls from nurses for two months , telling me how I need to ask questions about my mother and how she don’t get changed during the hours of the people who are in charged. DON and social worker hides information about my mother’s health and her care. I have been in Thomaston for 13 years and this is the worse group of managers I have experienced.

Mark Grant

May 2025

via Google ↗

Back in January my sister and I talked to Lexie about placing my Mom with Providence, because she needed around the clock care. We told Lexie about the bad reviews and she responded by saying it had a new owner who bought the nursing home 2 years ago and she was hired about a year and a half ago. The owner and herself have been working to improve Providence as it used to be. So my sisters and I placed my Mom in this facility. I can honestly say they took very good care of my Mom. I have no complaints what so ever. The nurses, Tamika and Regina, went out of their way to care for my Mom. The food they brought to Mom, three times a day, was very good. My sisters and I were very appreciative of what all they did for my Mom. This facility is much improved from what it used to be. But as with any nursing facility, you need to be attentive to your relative to make sure they receive the care that is needed. Unfortunately, my sisters and I saw a person placed in a nursing home and their relatives never even come back to check on them.

Donna Carpenter

Mar 2023

via Google ↗

If you care about your love ones! DO NOT PUT THEM HERE! If I had known how they treat the patients. My mom was under hospice. They didn't report to hospice when she fell. Then they claimed they did. So how could they when the administrator didn't know about the fall. Which resulted in a brain bleed for 5 days. It wasn't until the next fall.They finally reported it to hospice. Which hospice requested trip to ER. That's when we found out about the brain bleed. They never called me to check on her at the hospital. They even discharged her from the nursing home. They didn't even ask if she was coming back. But they called the day she was being discharged to come home. But why if you already discharged her. Then I had to be escorted in and out of the nursing home. When I went to get her stuff. She was only in the hospital for 3 days. She could walk and eat when she went in. Less than 2 months. She couldn't walk and couldn't get to her food.

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Government Inspection History

4 inspection visits in the last three years, 21 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 25, 2026Health Complaint4 citations

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 21, 2026

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 21, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 21, 2026

  • Not hire anyone with a finding of abuse, neglect, exploitation, or theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 21, 2026

Jul 24, 2025Fire Safety StandardHealth ComplaintHealth Standard5 citations

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Aug 30, 2025

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 30, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2025

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 30, 2025

Feb 25, 2024Fire Safety StandardHealth Standard3 citations

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 29, 2024

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2024

Sep 1, 2022Fire Safety StandardHealth Standard9 citations

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 4, 2022

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 4, 2022

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 4, 2022

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 4, 2022

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 4, 2022

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 4, 2022

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 4, 2022

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 4, 2022

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 4, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Providence Healthcare of Thomaston offer?

Providence Healthcare of Thomaston offers Skilled Nursing / Long Term Care.

Where is Providence Healthcare of Thomaston located?

Providence Healthcare of Thomaston is located at 1011 South Green Street in Thomaston, Georgia.

What do families say about Providence Healthcare of Thomaston?

Reviews for Providence Healthcare of Thomaston are largely negative, with families describing serious communication failures, delayed incident reporting, and unprofessional management, though a few reviewers under newer ownership report attentive, compassionate nursing care. The facility's overall Google rating is low, and comments suggest a wide gap between individual staff members and facility leadership.

How did Providence Healthcare of Thomaston do on recent health and safety inspections?

Providence Healthcare of Thomaston had 4 government inspection visits in the last three years, with 21 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Providence Healthcare of Thomaston?

Submit the Request Information form on this page to connect with Providence Healthcare of Thomaston and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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