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Providence at Home with Compassus - Home Health

380 Chase Ave

3(9 ratings)· Walla Walla average: 4.6

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Providence at Home with Compassus - Home Health, photo 11 / 3

Quick Facts

Medicare quality
3.5 of 5 stars

Home Health Compare

Medicare certified
Since 1975
Additional services
Provides crisis management and financial assistance guidance
Clinical team makeup
Includes nurses, therapists, social workers, and aides

What Families Think

Reviews of this home health provider are mixed: several families and patients praise individual nurses, therapists, and aides for skilled, compassionate care, but multiple reports describe scheduling problems, no-shows, and communication breakdowns with physicians and patients. One reviewer described being treated rudely by staff, and two others said they would not recommend the service.

The Good

  • Physical therapists described as knowledgeable and encouraging
  • Home health nurse praised for experience and attentive listening
  • Home bath aide made patient feel safe and comfortable

The Bad

  • Several reports of late arrivals or no-show visits
  • Multiple reviewers cited confusing communication with physicians and patients
  • One report of a staff member speaking rudely to a patient
  • One reviewer said initial visit came six days after hospital discharge

AI-generated from reviews and community data.

Providence at Home with Compassus - Home Health is a home health agency serving Walla Walla, Washington offering Home Health. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 3.0 out of 5 across 9 reviews.

About Providence at Home with Compassus - Home Health

Providence at Home with Compassus Home Health in Walla Walla, Washington provides skilled home health care services delivered in patients' homes under the direction of their doctors. The service supports recovery from illness or injury through personalized care plans designed to help individuals regain independence while remaining in their own homes.

The clinical team includes skilled nurses, therapists, social workers, and home health aides who deliver a holistic approach to care. Services range from skilled nursing visits and personal care assistance to prescription access, wound care, therapy services, and management of acute and chronic health conditions. The team also provides counseling, crisis management, and guidance with financial assistance.

All clinical staff complete a thorough onboarding process to ensure professional and trustworthy care. The organization works collaboratively with patients and their doctors to develop responsive care plans that address individual needs and values, supporting recovery and better health outcomes.

Types of Care at Providence at Home with Compassus - Home Health

Home Health

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management

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Reviews of Providence at Home with Compassus - Home Health

3overall · 9 ratings combined

3★ on Google (9)

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Helen Ortins Boland

May 2026

via Google ↗

Physical therapy was excellent . Two great therapists! Ann was knowledgeable and encouraging. Home bath aide was helpful and easy to be around. She made me feel safe and comfortable. Compassus communication was confusing to both my provider and myself. It I was able to meet the physical therapist the day after my surgery but then they needed confirmation from my physician to continue. Unfortunately he was out of town and his staff was unaware that anything was needed after the initial request and home care intake. It took a week more to see the PT a second time. Clearer communication with physician s and patient would be helpful.

R C

Sep 2025

via Google ↗

Very rudely spoken to by Beatrice in Walla Walla. I was berated for not returning her call immediately. Even after I apologized she continued to talk down to me. I finally just hung up on her. I will ask my provider for a referral to Dayton Wound Care clinic even though they are 30 miles away. What happened to "care" in Healthcare?

Sandy Daniel

Jun 2022

via Google ↗

Poor company. Their state compliance has to be awful. Mom was out of the hospital for six days before the first person showed up to do an initial visit. They have called to change appointment times, and then wanted mom to change her doctor appointments when these conflicted with the times they wanted to come. After setting appointments, one was a no-show. Other 2 visits were late. When we had this company in the past it was the same story, plus two people showed up on one day instead of spaced out which over-tired her. That time the initial visit was not thorough (15 minutes). Do not recommend this company. We fired them. You have a choice!!!! Don’t just accept whatever company is thrust upon you by the hospital.

Theresa Foetz

May 2020

via Google ↗

Always late, appropriate orders not given, unprepared, made me feel guilty for my home not having wider doorways( it's an old house, am I supposed to renovating make them happy?) All in All I would not recommend them if you have any other options! Unfortunately I do not have any other options

Patricia Wickholm

May 2018

via Google ↗

Kim Thompson was my home health nurse after I had knee replacement surgery. She is not only a delightful lady, her long term nursing experience is wonderful. She helped me with post op issues better than any other nurse. She listened and offered solutions for my issues. Thank you for sending her to me!!! (The nurses I had as an inpatient were lacking in ability and personality. They didn't listen to me or connect as a nurse should.)

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Medicare Quality of Care

Providence at Home with Compassus - Home Health is a Medicare-certified home health agency (certified since 1975). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

3.5 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services
  • Home health aide

What patients say

2.0 / 5 patient survey rating

  • Would definitely recommend the agency68%US 79%
  • Rated their overall care 9 or 10 out of 1076%US 85%
  • Care was given in a professional way81%US 89%
  • The team communicated well76%US 86%
  • The team discussed medicines, pain and home safety80%US 82%

165 completed patient surveys, 25% response rate.

Hospital outcomes

  • Discharged to the community94%US 80%Better than
  • Readmitted to hospital after discharge (30 days) (lower is better)5%US 4%Same as
  • Preventable hospital visits during care (lower is better)7%US 11%Better than

How patients did

  • Care started within 2 days of referral64%US 94%
  • Patients got better at walking or moving around88%US 83%
  • Patients got better at getting in and out of bed92%US 83%
  • Patients got better at bathing91%US 86%
  • Patients' breathing improved90%US 85%
  • Patients got better at taking medications correctly90%US 81%
  • Patients who had a fall with major injury (lower is better)2%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)1%US 0%
  • Discharge function score met or exceeded expectations65%US 61%

Service area

Providence at Home with Compassus - Home Health reports serving 15 ZIP codes, including Adams, Athena, Burbank, College Place, Dayton, Dixie, Helix, Milton Freewater, Pendleton, Prescott and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 507034. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Providence at Home with Compassus - Home Health offer?

Providence at Home with Compassus - Home Health offers Home Health.

Where is Providence at Home with Compassus - Home Health located?

Providence at Home with Compassus - Home Health is located at 380 Chase Ave in Walla Walla, Washington.

What do families say about Providence at Home with Compassus - Home Health?

Reviews of this home health provider are mixed: several families and patients praise individual nurses, therapists, and aides for skilled, compassionate care, but multiple reports describe scheduling problems, no-shows, and communication breakdowns with physicians and patients. One reviewer described being treated rudely by staff, and two others said they would not recommend the service.

Does Medicare cover care from Providence at Home with Compassus - Home Health?

Yes. Providence at Home with Compassus - Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.5 out of 5 stars.

Do I need a referral to use Providence at Home with Compassus - Home Health?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Providence at Home with Compassus - Home Health?

Submit the Request Information form on this page to connect with Providence at Home with Compassus - Home Health and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Providence at Home with Compassus - Home Health? Claim this listing to update photos, pricing, and details. It's free.

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