MyLivingChoice

Promise Assisted Living

1231 South Alvarado Street

3(7 ratings)· Los Angeles average: 4.1

Promise Assisted Living — photo 11 / 5

Quick Facts

Total units
22
Licensed capacity
22 residents

California CDSS

Licensed operator
Promise Assisted Living, LLC.

What Families Think

Reviews of Promise Assisted Living are mixed, with some families praising comfortable rooms, decent meals, and attentive staff, while others report serious problems with understaffing and poor communication. The community holds a 3 out of 5 rating from a small number of Google reviews, reflecting this split experience.

The Good

  • Comfortable rooms with private bed and bathroom
  • Meals described as good by a resident
  • Staff present to help residents with daily needs
  • Family felt relative was well looked after

The Bad

  • One report of severe understaffing during a move-in
  • One reviewer found phone staff rude and unhelpful
  • One report of a dirty, foul-smelling alley behind building

AI-generated from reviews and community data.

About Promise Assisted Living

Promise Assisted Living is a assisted living community in Los Angeles, California. The community is licensed for up to 22 residents.

Families rate Promise Assisted Living 3 out of 5 based on 7 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care

Assisted Living

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Reviews

3overall · 7 ratings combined

3★ on Google (7)

Webster Stephen

Nov 2024

via Google

I was referred by A Place for Mom, & figured let me call first to assess if this is a good fit. Sadly, the lady over the phone is very rude. She refuses to tell you anything unless if you make an appt to see the facility (probably greet with the salesperson). I asked a few general question, before I could finish my sentences, she kept interrupting and flat out, telling me "no," "no," "no," and cut me off every time. Needles to say I didn't get far with pre- qualifying the place or a conversation for less than 1 minute. That's how they treat "potential client"! I won't be wasting my time visiting them. If that's how they treat you at the intake step, I can only imagine what kind of help you're going to get... if any. I'm very disappointed at this place and will not bother with them.

Vlad Wasjutin

Jun 2019

via Google

Behind the building is an alley that’s visible and has a huge homeless encampment with rats. This alley is so dirty and smells of urine and feces it’s insane and disgusting.......

Alan Morse

Nov 2017

via Google

I have got my own bed<br>Its nice because there is always someone around to help you do what you need to do. Breakfast,lunch,dinner it's all good. I've got my bathroom twice the size as the one i had at the outher place i was staying. Wall to wall carpeting, it's the guts to much.

Alan Morse

Nov 2017

via Google

I have got my own bed Its nice because there is always someone around to help you do what you need to do. Breakfast,lunch,dinner it's all good. I've got my bathroom twice the size as the one i had at the outher place i was staying. Wall to wall carpeting, it's the guts to much.

Michelle Foley

May 2015

via Google

I visited my uncle at Promise Assisted Living yesterday and I was happy to see that he is no longing living alone like before. When I walked in, a staff was just having a conversation with him but my uncle looked really happy. I'm really glad he has people looking after him since my cousins don't live close by. My uncle is pretty much on his own but he said that there is always someone at the premise if he needs help. I just wish this place was closer to where I live so I could visit him more often.

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Frequently Asked Questions

What types of care does Promise Assisted Living offer?

Promise Assisted Living offers Assisted Living.

Where is Promise Assisted Living located?

Promise Assisted Living is located at 1231 South Alvarado Street in Los Angeles, California.

What do families say about Promise Assisted Living?

Reviews of Promise Assisted Living are mixed, with some families praising comfortable rooms, decent meals, and attentive staff, while others report serious problems with understaffing and poor communication. The community holds a 3 out of 5 rating from a small number of Google reviews, reflecting this split experience.

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