ProHealth Home Health & Hospice

C M

Sep 2025

via Google ↗

Watching my mother die was the most painful experience of my life. And ProHealth Home and Hospice made it even more painful. We were referred to this agency by the hospital. We did not choose them. From the very beginning, there were red flags. What I experienced was not hospice care. It was bare-minimum care from an overwhelmed, neglectful, and disorganized agency that treated my dying mother like she was just a number. One of the first nurses they sent into our home was shockingly rude and disrespectful not just to me, but to my mother, who was terminally ill and in pain. This nurse upset her so badly that my mom was shaken for hours. She came into our home and treated us like we were nothing. It was one of the ugliest encounters I’ve ever had in my life. The neglect didn’t stop there. Another nurse came to the house. I didn’t hear her knock, and instead of calling or texting me, she simply left. She left. No vitals were taken. No care was given. My mother, who was dying of cancer, sat there waiting and wondering why no one helped her that day. It hurt her deeply. She didn’t understand why someone would just walk away like that. I didn’t either. We were with this agency for about two weeks. During that time, I had heart palpitations every time I had to speak to someone from their team. It was constant stress and second-guessing. I felt like my mom was not a priority. I felt like she didn’t matter to them. And the truth is, she didn’t. We were failed. Two of the nurses we encountered were either incompetent or just didn’t care, or both. When someone you love is dying, you see very clearly what people are made of. What I saw was a total absence of compassion, reliability, and dignity. Eventually, I listened to my gut and got her transferred to another hospice agency. The change was immediate. Night and day. She was properly cared for in her final days, and I will always be grateful that I got her out of ProHealth when I did. Because honestly, if we had stayed with this agency, I believe she would have died a painful, undignified death. Hospice is supposed to be about comfort, presence, and compassion. This agency gave us none of that. They caused us harm. I am writing this review so that no one else has to go through what we did. Please do not let this be your family's experience. Do not use this agency. If Casey and Kelly ever read this, I hope both of you self-reflect and think about whose homes you are going into each day. They are human beings facing death. You should take that seriously and understand the gravity of it. It frightens me that people like you are out in the world.

Randall H.

May 2024

via Google ↗

They could not get my mother into a local respite care. The only option was a facility in another county that was over 20 miles from my home. My mother said she had fallen off the bed in there. Only then did they confirm this, no one contacted us when it happened. Last February, my mother passed away in this nursing home while still under hospice care. No one ever called to express condolences or reached out to my family. The nursing assistant constantly showed up late or not at all, or on the wrong day without calling first, and did very little to keep my mother clean and her bed clean. They left her in soiled clothes and bed linens many times. My wife had to constantly do many of their uncompleted jobs, "changing diapers and bed linens" after they left. One of the nurses got into a heated argument with my wife. After I complained, they agreed to send someone out 4 days a week at an earlier time in the mornings. This happened for one week, then they went back to 3 days again, showing up later than we agreed. I constantly called trying to get them to follow up with my mother's issues but they were always reluctant to help. They had a wheelchair sent out that smelled of heavy tobacco smoke, it smelled all over our house. We had to take it outside scrub it down and hose it clean. She has slid out of it twice because it was too small. After the second incident, they finally sent a larger one. I heard a loud bang and I found my mother crying in fear because the bed rail came loose and fell off the bed they had sent out. It fell on the side her head laid on. One incident where she was dropped while attempting to lift her into a wheelchair Besides equipment, this is only a small amount of the issues we have had, I could keep going!

David Holloway

Nov 2023

via Google ↗

Not impressed with this group. Say one thing and do another. My mother wasn’t happy with them either. Before she passed she don’t recommend them to no one. After she yelled in pain all night long. Horrible…..

Gleason Simpson

Jan 2023

via Google ↗

My first experience with a home health care company and my last with ProHealth. I feel I wasn’t made a priority at all. They missed 1st appointments with no communication whatsoever. Didn’t hear from them and the next week I ended up calling them to find they had me scheduled for the next day but never called to make that appointment. I feel like they do not have enough employees to do what they are doing and that I missed important therapies that I should have got and now they have set me back over a week because I had to drop them to find a company that would help me to get better. Very disappointed a home health care company would act like they did.

Sonya Wolfe

Feb 2019

via Google ↗

Unsure why it has taken Dr. Courtney Lowe more than 2 weeks to put an electronic signature on a death certificate for my father in law. CNA's, RN's were Wonderful. Seems Dr. Lowe has a problem filing timely paperwork .