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Professional Home Health Care

1900 Hot Springs Blvd e

3(2 ratings)· Las Vegas average: 4.2

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Professional Home Health Care, photo 1

Quick Facts

Medicare quality
4.5 of 5 stars

Home Health Compare

Medicare certified
Since 1993
Service area
Serves both urban and rural New Mexico communities
Referral process
Requires physician referral before services can start
Experience
Operating for more than 30 years in New Mexico

What Families Think

There is very little review material available for Professional Home Health Care, with only one detailed account posted online. That reviewer described a frustrating experience involving delayed referrals and unanswered calls after a hospital discharge, so families should ask directly about response times and communication before signing up.

The Good

  • Over 30 years serving New Mexico families
  • Multidisciplinary team including nursing, PT and OT
  • In-home help with bathing, dressing and meals
  • Emphasis on cultural sensitivity and dignity in care

The Bad

  • One report of a 5-day wait for nursing and PT after hospital discharge
  • One report of unreturned calls from the Director of Nursing

AI-generated from reviews and community data.

Professional Home Health Care is a home health agency serving Las Vegas, New Mexico offering Home Health.

About Professional Home Health Care

Professional Home Health Care provides in-home medical care and support services in Las Vegas, New Mexico and across the state. For over 30 years, the organization has served individuals and families in both urban and rural areas of New Mexico with a multidisciplinary approach designed to deliver personalized, comprehensive care.

The agency offers in-home caretaker assistance with activities of daily living, including meal preparation, bathing, and dressing support. Licensed nursing professionals provide qualified medical care such as pain management, medication administration, and health monitoring.

Professional Home Health Care also delivers physical and occupational therapy services to help clients regain strength and independence through certified therapeutic techniques. The organization emphasizes systematic, humane, and dignified care that respects cultural sensitivity and addresses the essential needs of patients and their families.

Types of Care at Professional Home Health Care

Home Health

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Reviews of Professional Home Health Care

3overall · 2 ratings combined

3★ on Google (2)

Write a review

s burns

Aug 2020

via Google ↗

If I could give them ZERO, I would. An L 4 -5 spinal fusion 2 day hospital stay turned into 9. I was released with PHH to provide visiting nurse and PT services. When I had not heard from PHH, I called, only to be told that I would have to be referred by my Primary Care Phys., who I had a call with in 5 DAYS! No help, no PT, no nurse for 5 days. PCP sent referral to Pro Home Health on Tues. I never received a call, so on Fri I again call at 11:15 AM, only to be told Director of Nursing had left for the day and would call me on Monday. Shocker, I never received a call back. I had to call friends to help me with basic care, as I am under spinal sugery protocols to not bend, lift or twist. As far as I am concerned, the name "Professional Home Health Care" is a misnomer, as their lack of basic courtesy in returning a phone call indicates their profound lack of professionalism. Goodness only knows what kind of "Professional Care" I would have received! I shudder to think. I WOULD NOT recommend this "service" to ANYONE!

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Ask about availability, hourly rates, or a free in-home assessment. Your details go only to Professional Home Health Care, never sold or shared.

Medicare Quality of Care

Professional Home Health Care is a Medicare-certified home health agency (certified since 1993). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

4.5 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services
  • Home health aide

What patients say

  • Would definitely recommend the agency83%US 79%
  • Rated their overall care 9 or 10 out of 1089%US 85%
  • Care was given in a professional way96%US 89%
  • The team communicated well91%US 86%
  • The team discussed medicines, pain and home safety97%US 82%

29 completed patient surveys, 28% response rate.

Hospital outcomes

  • Discharged to the community94%US 80%Better than
  • Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
  • Preventable hospital visits during care (lower is better)9%US 11%Same as

How patients did

  • Care started within 2 days of referral96%US 94%
  • Patients got better at walking or moving around98%US 83%
  • Patients got better at getting in and out of bed100%US 83%
  • Patients got better at bathing98%US 86%
  • Patients' breathing improved100%US 85%
  • Patients got better at taking medications correctly90%US 81%
  • Patients who had a fall with major injury (lower is better)0%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations78%US 61%

Service area

Professional Home Health Care reports serving 9 ZIP codes, including Santa Fe, Las Vegas, Rainsville, Rociada, Sapello. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 327108. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Professional Home Health Care offer?

Professional Home Health Care offers Home Health.

Where is Professional Home Health Care located?

Professional Home Health Care is located at 1900 Hot Springs Blvd e in Las Vegas, New Mexico.

What do families say about Professional Home Health Care?

There is very little review material available for Professional Home Health Care, with only one detailed account posted online. That reviewer described a frustrating experience involving delayed referrals and unanswered calls after a hospital discharge, so families should ask directly about response times and communication before signing up.

Does Medicare cover care from Professional Home Health Care?

Yes. Professional Home Health Care is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 4.5 out of 5 stars.

Do I need a referral to use Professional Home Health Care?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Professional Home Health Care?

Submit the Request Information form on this page to connect with Professional Home Health Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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