MyLivingChoice

New Mexico Behavioral Health

3695 Hot Springs Boulevard

3.8(18 ratings)· Las Vegas average: 4.2

New Mexico Behavioral Health, photo 11 / 5

Quick Facts

Total units
176
Medicare rating
5 of 5

CMS Care Compare

Ownership
Government, State
Certified beds
176

What Families Think

Reviews of New Mexico Behavioral Health are sharply divided, with families of long-term nursing residents in the Meadows wing praising a caring, attentive staff, while reviewers referencing the Sierra behavioral health unit describe serious mistreatment and incompetent care. This split suggests care quality may vary significantly depending on which unit or program a resident is placed in.

The Good

  • Staff described as responsive, caring, and professional
  • Families say staff know residents and relatives by name
  • Residents receive around-the-clock medical attention
  • Long-term residents (5-9 months) reported as thriving

The Bad

  • Multiple reports of abusive or incompetent nursing in the Sierra unit
  • One review calls for a facility investigation over mistreatment
  • One reviewer described the Sierra unit as unsafe and poorly run

AI-generated from reviews and community data.

New Mexico Behavioral Health is a senior living community in Las Vegas, New Mexico offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Emergency Call System and Private Bathroom. Families rate it 3.8 out of 5 across 18 reviews.

About New Mexico Behavioral Health

New Mexico Behavioral Health is a skilled nursing / long term care community in Las Vegas, New Mexico. The community is licensed for up to 176 residents.

Families rate New Mexico Behavioral Health 3.8 out of 5 based on 18 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at New Mexico Behavioral Health

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of New Mexico Behavioral Health

3.8overall · 18 ratings combined

3.8★ on Google (18)

Robin R Ortiz

Mar 2024

via Google

My mom has been a resident of Meadows Long Term Care Facility for 5 months now. She is in the Evergreen Wing. I can't say enough good things about the entire staff on her wing as well as the entire building. All your nurses, techs, housekeeping, administrative folks and everyone else all know my mom by name and know who my dad and I are and welcome us with open hearts each time we come, and we drive 2 hours twice a week to see my mom and we feel the love. My mom needs 24 hour care and so much medical attention, which your team does, and goes above and beyond to make sure she is taken care of. My dad and I can't say enough goods things about MLTC to everyone we know. We miss my mom being at home with us but we know she is in the best hands in the entire state of New Mexico. I also told my kids if I get dementia that they have my permission to take me to MLTC facility. It's also in my will.... NJ Anyone reading this, if you are looking for a place for your loved one, that is loving, caring, joyful, kind, considerate... this is it!!!! Thank you Everyone at NMBHI - MLTC God knew what he was doing when he put all of you there to take care of all these special people that we love!

Diana Martinez-Gonzalez

Feb 2024

via Google

My father is a resident at NMBHI Meadows Nursing Facility! He has been there since April 2023. I am so extremely grateful for the staff at this facility! They are responsive, caring, professional and kind! My dad has been happy with the staff. My family was no longer able to provide 24 hour care for my father. When we toured the facility, we were very impressed. After nine months, we are even more impressed. The staff love my father. He knows he is loved!! We would not have entrusted his care to anyone else!

Upon admission you get a set of sweats and a pair of velcro shoes...you then become a member of very exclusive club, and thus immortal. Glorious.

Jonatan Johnson

Nov 2019

via Google

This place should be investigated from Dr to staff and lets not forget the building too! they mistreat they patients and don't follow up to code. Their staff is always mistreating their patients and make fun of them and not helping them with the patients needs.... This place needs to be investigated and a law sue needs to happen

Jerry McLeod

Sep 2019

via Google

T1 was ok staff was compassionate and try to help the first 4 days, The Sierra unit was a motel 6 with a drug pusher and incompetent and abusive nursing for the next 10 days waste of Medicaid money, discharged in worse shape than when arrived! Would not recommend Sierra unit to anyone seeking help. Horrible experience for someone with mental illness.

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Government Inspection History

3 inspection visits in the last three years, 66 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Dec 12, 2025Fire Safety StandardHealth Standard42 citations
  • Follow proper procedures when the fire alarm was out of service for more than 4 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 22, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 27, 2026

  • Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 22, 2026

  • Have properly installed electrical wiring and gas equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 2, 2026

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 27, 2026

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 27, 2026

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 20, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 27, 2026

  • Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 2, 2026

  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 2, 2026

  • Conduct risk assessment and an All-Hazards approach.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 2, 2026

  • Include a process for Emergency Preparedness collaboration.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 2, 2026

  • Establish policies and procedures including evacuation.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 2, 2026

  • Provide emergency officials' contact information.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 2, 2026

  • Meet other general requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 8, 2026

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2026

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 2, 2026

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 27, 2026

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 2, 2026

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 2, 2026

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 2, 2026

  • Have properly located and lighted "Exit" signs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 2, 2026

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 2, 2026

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 27, 2026

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 2, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 2, 2026

  • Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 2, 2026

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 2, 2026

  • Observe each nurse aide's job performance and give regular training.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 2, 2026

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 14, 2026

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 2, 2026

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 1, 2026

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 2, 2026

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 2, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 2, 2026

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 2, 2026

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 2, 2026

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 2, 2026

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 2, 2026

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 2, 2026

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 2, 2026

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 2, 2026

Aug 23, 2024Fire Safety StandardHealth Standard15 citations
  • Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.

    Severity K of L: immediate jeopardy, patternCorrected Oct 4, 2024

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedCorrected Oct 4, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 4, 2024

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 4, 2024

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 4, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 4, 2024

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 4, 2024

  • Provide or get specialized rehabilitative services as required for a resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 4, 2024

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 4, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 4, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 4, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 4, 2024

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 4, 2024

  • Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 4, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 4, 2024

Jul 21, 2023Fire Safety StandardHealth Standard9 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 19, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 1, 2023

  • Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 31, 2023

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 1, 2023

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 10, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 10, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2023

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2023

  • Provide and implement an infection prevention and control program.

    Severity B of L: potential for minimal harm, patternCorrected Aug 10, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does New Mexico Behavioral Health offer?

New Mexico Behavioral Health offers Skilled Nursing / Long Term Care.

Where is New Mexico Behavioral Health located?

New Mexico Behavioral Health is located at 3695 Hot Springs Boulevard in Las Vegas, New Mexico.

What do families say about New Mexico Behavioral Health?

Reviews of New Mexico Behavioral Health are sharply divided, with families of long-term nursing residents in the Meadows wing praising a caring, attentive staff, while reviewers referencing the Sierra behavioral health unit describe serious mistreatment and incompetent care. This split suggests care quality may vary significantly depending on which unit or program a resident is placed in.

How did New Mexico Behavioral Health do on recent health and safety inspections?

New Mexico Behavioral Health had 3 government inspection visits in the last three years, with 66 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit New Mexico Behavioral Health?

Submit the Request Information form on this page to connect with New Mexico Behavioral Health and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at New Mexico Behavioral Health? Claim this listing to update photos, pricing, and details. It's free.

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