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Prisma Health Home Health–Maryville

1095 E Lamar Alexander Pkwy

1(1 rating)· Maryville average: 4.4

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Quick Facts

Medicare quality
3.5 of 5 stars

Home Health Compare

Medicare certified
Since 1984

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

There is only a single review available for this home health and hospice provider, and it describes significant communication and scheduling problems between the hospital, case managers, and the home health office. There isn't enough additional review material to form a broader picture of typical family experiences here.

What reviewers praise

  • First home health visit reportedly went well

What reviewers flag

  • One report of visits sent to the wrong address
  • One report of no-call, unannounced visits
  • One report of confusion over which phone number to use for scheduling

AI-generated from reviews and community data.

Prisma Health Home Health–Maryville is a home health agency serving Maryville, Tennessee offering Home Health.

About Prisma Health Home Health–Maryville

Prisma Health Home Health, Maryville is a Medicare-certified home health agency operating in Maryville, Tennessee since 1984. It is government operated and provides skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services, and home health aide visits to clients in their homes.

The agency holds a CMS quality star rating of 3.5 of 5 stars. Reviewers have reported concerns about coordination between the hospital and home health office, including confusion over service scheduling and address information that affected initial visit arrangements.

Types of Care at Prisma Health Home Health–Maryville

Home Health

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Reviews of Prisma Health Home Health–Maryville

1overall · 1 ratings combined

1★ on Google (1)

Jazmine Fuller

Mar 2026

via Google ↗ · Report

A lot of confusion between the hospital and the home health office. It started out with her not begin in home health system when we was told by the case manager we would be seen the following Saturday then they sent home health to the wrong address when we told the hospital Dr, case manager and nurses numerous times she would be going to a different address than her house. We finally get our first visit went great. The next visit we wait around on them to call so we know a time when they show up. Well they just showed up no call. Comes to find out they was calling the patients home phone where she isn’t at. Also a completely different phone number than the previous home health nurses was calling. ALSO the previous home health nurse confirmed my cell phone to make sure the next nurse could get ahold of us and not have difficulty

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Medicare Quality of Care

Prisma Health Home Health–Maryville is a Medicare-certified home health agency (certified since 1984). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

3.5 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services
  • Home health aide

What patients say

5.0 / 5 patient survey rating

  • Would definitely recommend the agency84%US 79%
  • Rated their overall care 9 or 10 out of 1089%US 85%
  • Care was given in a professional way94%US 89%
  • The team communicated well88%US 86%
  • The team discussed medicines, pain and home safety88%US 82%

278 completed patient surveys, 41% response rate.

Hospital outcomes

  • Discharged to the community89%US 80%Better than
  • Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
  • Preventable hospital visits during care (lower is better)5%US 11%Better than

How patients did

  • Care started within 2 days of referral100%US 94%
  • Patients got better at walking or moving around85%US 83%
  • Patients got better at getting in and out of bed88%US 83%
  • Patients got better at bathing88%US 86%
  • Patients' breathing improved86%US 85%
  • Patients got better at taking medications correctly80%US 81%
  • Patients who had a fall with major injury (lower is better)0%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations72%US 61%

Service area

Prisma Health Home Health–Maryville reports serving 23 ZIP codes, including Maryville, Knoxville, Lenoir City, Sevierville, Alcoa, Friendsville, Greenback, Loudon, Louisville, Madisonville and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 447469. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Prisma Health Home Health–Maryville offer?

Prisma Health Home Health–Maryville offers Home Health.

Where is Prisma Health Home Health–Maryville located?

Prisma Health Home Health–Maryville is located at 1095 E Lamar Alexander Pkwy in Maryville, Tennessee.

What do families say about Prisma Health Home Health–Maryville?

Prisma Health Home Health–Maryville carries a 1.0 out of 5 rating from 1 Google review. There is only a single review available for this home health and hospice provider, and it describes significant communication and scheduling problems between the hospital, case managers, and the home health office. There isn't enough additional review material to form a broader picture of typical family experiences here. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

Does Medicare cover care from Prisma Health Home Health–Maryville?

Yes. Prisma Health Home Health–Maryville is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.5 out of 5 stars.

Do I need a referral to use Prisma Health Home Health–Maryville?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Prisma Health Home Health–Maryville?

Submit the Request Information form on this page, or contact Prisma Health Home Health–Maryville directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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