4(4 ratings)· Monroe average: 4.1
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Home Health Compare
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
PrimeSTAR Home Health serves Monroe, Louisiana families with home health and hospice services, drawing a 4 out of 5 rating from a small number of Google reviews. Most reviewers praise specific nurses and physical therapists by name for compassionate, skilled care, though one reviewer described a serious breakdown in communication and scheduling.
AI-generated from reviews and community data.
PrimeSTAR Home Health is a home health agency serving Monroe, Louisiana offering Home Health. Families rate it 4.0 out of 5 across 4 reviews.
PrimeSTAR Home Health is a Medicare-certified home health agency serving Monroe, Louisiana since 1992. The agency provides skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services, and home health aide visits to clients in their homes.
Reviewers report mixed experiences with the agency's service delivery. Several families praised the warmth, patience, and clinical skill of individual therapists and nurses, noting that staff were empathetic and attentive to their needs. However, one reviewer raised concerns about communication, stating that the agency did not always provide required notice before visits and that the service felt impersonal. The CMS quality rating for this agency is 2.0 of 5 stars.
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Help Me Choose4overall · 4 ratings combined
4★ on Google (4)
JD
Apr 2026
We've had good experiences with PrimeStar staff, especially with PT--Dr. Courtney Page and Brian are exceptional and nursing staff (Danielle). The PT was what was important to us and Courtney and Brian both are empathetic and problem solvers. Highly recommend the both of them!
V War
Jul 2025
I will always continue to sing my praises for the sweet RN Mrs. Cynthia, PT Mrs.Brittany and Megan for the care they gave to my mother, before transition to hospice. These ladies were awesome and will always have my love and respect!
Jessica Moore
Feb 2025
I DO NOT RECOMMEND THIS COMPANY for any loved one. This company is not personable at all. You are just a paycheck to them. Nurse is just worried about getting visits so she can get paid. This company will show up to your home without approval to visit that day. It was expressed when we signed with this company, they must give us notice.
Victoria Cherry
Feb 2024
We have had mostly very pleasant and helpful service from this business .Since we have been seen by them , we have had 4 different home nurses. Three of them, Abby, Christian and Sierra were so friendly, outgoing, helpful and interacted with us with a smile on their face, with lots of patience. We tend to be a bit talkative❤️ It is my hope that one of these three, well two, one works elsewhere now, will be back . If we have to get a new one yet again, I pray she can live up to the expectations that these other three have left us with.
PrimeSTAR Home Health is a Medicare-certified home health agency (certified since 1992). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
2.0 / 5
Medicare star rating
Services offered
What patients say
4.0 / 5 patient survey rating
224 completed patient surveys, 19% response rate.
Hospital outcomes
How patients did
Service area
PrimeSTAR Home Health reports serving 75 ZIP codes, including Shreveport, Bossier City, Arcadia, Athens, Belcher, Benton, Bernice, Bethany, Castor, Choudrant and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 197446. National figures are the average across all certified agencies.
PrimeSTAR Home Health offers Home Health.
PrimeSTAR Home Health is located at 504 Bres Ave in Monroe, Louisiana.
PrimeSTAR Home Health carries a 4.0 out of 5 rating from 4 Google reviews. Most reviewers praise specific nurses and physical therapists by name for compassionate, skilled care, though one reviewer described a serious breakdown in communication and scheduling. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Yes. PrimeSTAR Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 2.0 out of 5 stars.
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
Submit the Request Information form on this page, or contact PrimeSTAR Home Health directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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