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Premium Home Aids and Companions Services

2264 Silas Deane Hwy

3.5(24 ratings)· Rocky Hill average: 4.3

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Quick Facts

Care model
Personalized plans, not predetermined packages
Payment options
Accepts CT Home Services Program funding
Availability
24/7 emergency support beyond office hours

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Families using Premium Home Aids and Companions Services in Rocky Hill often praise specific caregivers for compassion and responsiveness, with several noting regular check-in calls from staff. However, reviews also point to inconsistent staffing reliability, especially covering weekend or last-minute call-outs, and at least one serious complaint about an unprofessional aide and unresponsive management.

What reviewers praise

  • Caregivers described as compassionate and highly professional
  • Regular check-in calls to families about care quality
  • Agency tries to find replacement aides during emergencies
  • Customized care plans rather than fixed packages
  • 24/7 availability for urgent needs

What reviewers flag

  • Weekend coverage can leave clients without care if aide cancels
  • One report of an unprofessional aide and unresponsive management
  • Reviewer noted inconsistency among newly hired aides

AI-generated from reviews and community data.

Premium Home Aids and Companions Services is a home care agency serving Rocky Hill, Connecticut offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Transportation Services, Laundry Service and 24-Hour Staff. Families rate it 3.5 out of 5 across 24 reviews.

About Premium Home Aids and Companions Services

Premium Home Aids and Companions Services is a home care agency serving Rocky Hill, Connecticut, providing in-home personal care and support services. The agency focuses on enabling clients to remain in their own homes with assistance from experienced homemakers and companions.

Services offered include personal care, companionship, respite care, hourly care, and live-in overnight services. Staff provide support with household tasks, medication schedule management, transportation to appointments, and end-of-life services. The agency customizes service plans to match each client's specific needs rather than requiring predetermined packages.

Premium Home Aids and Companions Services maintains 24/7 availability for emergencies and immediate needs. The agency accepts some insurance plans, private pay arrangements, and participates in the Connecticut Home Services Program. Regular office hours are Monday through Friday from 8:30 a.m. to 5:00 p.m., with extended support available by phone for urgent requests.

Types of Care at Premium Home Aids and Companions Services

At-Home Care

Amenities

Community Amenities

  • 24-Hour Staff
  • Laundry Service
  • Medication Management
  • Transportation Services

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Reviews of Premium Home Aids and Companions Services

3.5overall · 24 ratings combined

3.5★ on Google (24)

Diane Fossaluzza

Jun 2026

via Google ↗ · Report

They are on top of everything! You cannot blame a company if the people don't wanna work. They do their very best to find quality care for you. I highly recommend the aide Iris in the greater Wtby area. Premium found themselves a very good person in her.

Cindy Jordan

Mar 2026

via Google ↗ · Report

I am very disappointed in this company. They were contracted by the state to provide a caregiver for my mom. The aide used her personal phone constantly to make calls, watch videos and browse in social media. She also insisted on bringing my mom foods that weren't approved in her dietary restrictions from her doctor. After speaking with her and her boss about it to get a new aide, her boss insisted we keep giving the aide another chance which made me uncomfortable. One day when I was attempting to video chat with my mom the aide was yelling into her phone so loud, I couldn't hear my mom. I told the aide to get off her phone and she mouthed off and told me I had an attitude problem. I had to ask her to leave, which has now left me with no care for my mom. I would not recommend them, or Maria Loyda as an aide.

Kaitlin S

Feb 2026

via Google ↗ · Report

Just want to write and praise the service we have gotten from Kiri at Premium home aides and companion services . We have been with this company several years and she has worked so hard and gone above and beyond to make her clients happy. This company needs 20 more of her she is caring,compassionate,very professional and works very hard daily . To our sadness we have to leave this company not because we are dissatisfied with Kiri’s help but only because these girls that are hired are immature, not reliable and do not fess up to the person they portrayed when they were hired.They all give very false information just to be hired then do not do their job never show up and never call in . I must say without Kiri’s devotion she has to her job and the constant effort she puts in to make all things possible their wouldn’t be a successful Premium Home Care.. Kiri keep up the excellent profesional job your doing this company should be grateful to have you working for them. We truly will miss you and a big heartfelt thank you for being you and always there to help us out👍. You are Amaxing!!

Joey B

Jan 2026

via Google ↗ · Report

I’ve been using Premium since early 2025 for my mother with advanced dementia. And I’ve had nothing but a great & positive experience working with Stephanie who has gone above & beyond to make sure my mother has the proper care. She regularly calls to check to see how my mom’s doing . Highly recommend Premium & Stephanie for A+ home care

Racquel Bowen

May 2025

via Google ↗ · Report

I love the care they have been providing for my grandmother for over a year and a half. I love the weekly checkups they do now asking how the services is going and if theirs anything they can do for you. Love how if aide has an emergency or a sick day they try and find a replacement. Wish that had more help on the weekends really hard when a caregivers calls out and your love one is left with no care sometimes. Love how compassionate amina is and always their if you have any concerns

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Frequently Asked Questions

What types of care does Premium Home Aids and Companions Services offer?

Premium Home Aids and Companions Services offers At-Home Care.

Where is Premium Home Aids and Companions Services located?

Premium Home Aids and Companions Services is located at 2264 Silas Deane Hwy in Rocky Hill, Connecticut.

What do families say about Premium Home Aids and Companions Services?

Premium Home Aids and Companions Services carries a 3.5 out of 5 rating from 24 Google reviews. Families using Premium Home Aids and Companions Services in Rocky Hill often praise specific caregivers for compassion and responsiveness, with several noting regular check-in calls from staff. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Premium Home Aids and Companions Services?

Submit the Request Information form on this page, or contact Premium Home Aids and Companions Services directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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