MyLivingChoice

Premium Elderly Care

2264 Silas Deane Hwy

3.7(12 ratings)· Rocky Hill average: 4.6

Premium Elderly Care, photo 11 / 3

Quick Facts

Family communication
Weekly check-in calls from care coordinators
Weekend staffing
Limited backup coverage on weekends

What Families Think

Premium Elderly Care is a home-based caregiving agency in Rocky Hill, Connecticut, serving families who need in-home help or hospice support. Most reviewers praise the agency's careful caregiver matching, compassionate coordinators, and regular check-ins, but one detailed report describes a serious caregiver failure and a lapse in emergency response, and a couple of reviewers mention inconsistent caregiver quality and thin weekend backup.

The Good

  • Praised for careful caregiver-family matching
  • Coordinator described as compassionate and responsive
  • Weekly check-in calls to families
  • Long-term clients report years of satisfaction
  • Agency works to replace caregivers on request

The Bad

  • One severe report of caregiver neglect during a medical emergency
  • Multiple caregiver turnovers reported by one family
  • Weekend coverage gaps when a caregiver calls out
  • No published pricing information available

AI-generated from reviews and community data.

Premium Elderly Care is a home care agency serving Rocky Hill, Connecticut offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 3.7 out of 5 across 12 reviews.

About Premium Elderly Care

Premium Elderly Care is a home health and hospice provider serving Rocky Hill, Connecticut. The agency places live-in and visiting caregivers in private homes to support seniors and their families.

Family experiences with the agency diverge notably. Several families report strong satisfaction, praising the thoughtful caregiver matching process, weekly check-ins from agency coordinators, and staff compassion. One family noted the coordinator "checks in once a week and asks how my mother is doing," while another appreciated how the agency "listened carefully to our needs" in placing a live-in aide. However, one family experienced persistent staffing challenges, reporting frequent caregiver turnover and frustration when requesting replacements. Weekend coverage has also been cited as a gap when caregivers call out unexpectedly.

Premium Elderly Care holds a 3.7 out of 5 Google rating based on 12 reviews. The range of experiences suggests the agency's quality may depend significantly on caregiver assignment and individual circumstances.

Types of Care at Premium Elderly Care

At-Home Care

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Reviews of Premium Elderly Care

3.7overall · 12 ratings combined

3.7★ on Google (12)

Lizzie Maple

Oct 2025

via Google

This company should be investigated. Because where are they finding these God awful so called "cargivers" ? We've been using this company for less than a year, and have already gone thru a handful of cargivers, and it seems like every time we asked for a replacement, because the current one isn't a good fit, they would send soneone worse. And the most recent "fill in" cargiver was the absolute worse. This person ignored my mom's cries for help to call 911 or one of her kids. And this so called "caregiver" ignored her, walking around the house, ignoring every last cry for help. SHE KEPT IGNORING HER UNTIL HER UBER ARRIVED, SHE ONLY CARED ABOUT LEAVING THE SITUATION. If it wasn't for security cameras, I believe I could of lost my mother that day. By the time she got to the emergency room they said she should of been brought in the night before. This monster of a so called caregiver allowed my mom to sit in feces and vomit for over 12 hours. She failed to call 911 or one of the kids. Never ever ever would I recommend this company to anyone. My 10 year old can take better care of seniors than these so called "cargivers". What happened to my mother shouldn't have happened to ANYONE! This company should be ashamed of themselves. Stay away from here, there's better companies out there.

Racquel Bowen

Jul 2025

via Google

I love the care they have been providing for my grandmother for over a year and a half. I love the weekly checkups they do now asking how the services is going and if theirs anything they can do for you. Love how if aide has an emergency or a sick day they try and find a replacement. Wish that had more help on the weekends really hard when a caregivers calls out and your love one is left with no care sometimes. Love how compassionate ermina is and always their if you have any concerns

shahana bangi

May 2025

via Google

I am very pleased with this agency as I work with Armina and she is very pleasant. She checks in once a week and asks how my mother is doing. which I do appreciate. She is very compassionate, honest and helpful. I would highly recommend this agency for any caregivers for your loved ones.

Lisa Zimmitti

Apr 2025

via Google

My mom has been with premium.elderly care for maybe two years, never been happier, best Agency, they aim to please. Their caregivers are kind, very well selected and trained, they only have the best care for your loved ones.

Rena

Apr 2025

via Google

We have a wonderful live-in for my 103 year old mom through Premium Elder Care. They have done an excellent job as far as placement and really listened carefully to our needs. I would highly recommend them to anyone seeking quality care for your loved ones.

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Frequently Asked Questions

What types of care does Premium Elderly Care offer?

Premium Elderly Care offers At-Home Care.

Where is Premium Elderly Care located?

Premium Elderly Care is located at 2264 Silas Deane Hwy in Rocky Hill, Connecticut.

What do families say about Premium Elderly Care?

Premium Elderly Care is a home-based caregiving agency in Rocky Hill, Connecticut, serving families who need in-home help or hospice support. Most reviewers praise the agency's careful caregiver matching, compassionate coordinators, and regular check-ins, but one detailed report describes a serious caregiver failure and a lapse in emergency response, and a couple of reviewers mention inconsistent caregiver quality and thin weekend backup.

How can families visit Premium Elderly Care?

Submit the Request Information form on this page to connect with Premium Elderly Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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