Nancy
Mar 2026
My experience with this agency was that they're professional, knowledgeable, helpful, pleasant to deal with, and they care about their caregivers, nurses, and clients/patients. I'm a retired LPN and caregiver.
1 / 3Quick Facts
- Service Area
- Also serves Rexburg, Rigby, and Blackfoot
- Intake Process
- In-home assessment to confirm care eligibility
- Payment Options
- Accepts both private pay and Medicaid
What Families Think
Most reviewers describe Premium Choice Home Care as professional, responsive, and careful about matching caregivers to client needs, with several praising the owner and staff directly. One reviewer, however, described serious problems with communication and staff conduct, which stands in contrast to the otherwise positive feedback.
The Good
- Praised as professional, knowledgeable, and pleasant to work with
- Hand-selects caregivers to match specific client needs
- Home visit to assess safety before starting care
- Owner described as kind and responsive
- Successfully matched a difficult client with the right aide
The Bad
- One report of poor communication and slow response times
- One report of inappropriate conduct, including threats to call CPS
- One reviewer questioned whether staff are pressured for good reviews
AI-generated from reviews and community data.
About Premium Choice Home Care
Premium Choice Home Care is an in-home care provider serving Idaho Falls, Idaho and surrounding areas including Rexburg, Rigby, and Blackfoot. Founded in 2013, the company offers one-on-one personalized care with 24/7 availability to clients across all stages of life.
The agency specializes in caring for older adults and individuals facing chronic illness, memory loss, reduced mobility, and mental or emotional challenges. Clients receive personalized care plans and assistance with day-to-day tasks, with caregivers and skilled nurses trained to support those with diverse medical and personal needs.
Premium Choice emphasizes hand-selecting caregivers based on each client's unique requirements, with the goal of enabling safe, independent, and dignified living in the familiar environment of home. The company serves clients throughout East Idaho and maintains a team of experienced healthcare professionals dedicated to enhancing quality of life for those in their care.
Types of Care
Home Health and Hospice
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Help Me ChooseReviews
4.4overall · 8 ratings combined
4.4★ on Google (8)
Anne Wilson
Jan 2026
The people that work there are so nice. They came to my house to make sure that house was appropriate for service and I greatly appreciate And that I was qualified for their home health aids. I have never had any other company do that. They have excellent values for their aids and clients. I truly appreciate all of this greatly.
Josh Bailey
Mar 2020
There not good at all. They don't communicate with you. they take forever to do anything and they lie. If they don't like you they'll call Child Protective Services on you for no reason. I think it's sad how they need their employees to give them good reviews so they look good. This place is a joke.
Ginger Youngstrom
May 2019
My dad is a difficult person to work with but, Leah found the right aid to help my dad. I loved our time with them, but sadly I had to move my dad to assisted living as his dementia progressed. I would recommend Premium Choice everytime.
Jessica Bradshaw
Oct 2018
This is a great company and from my experience, they have been very thorough and quick to respond to needs. The owner is so kind and caring and the other staff members are great as well!
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