1.4(7 ratings)· Burlington average: 4.4
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1 / 5An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Most reviewers describe serious problems with reliability and communication, including missed shifts, no backup aides, and unresponsive office staff. A couple of reviewers praised the individual CNAs or nurse assigned to their family member, but the overall pattern points to significant care-coordination failures.
AI-generated from reviews and community data.
Premier Home Health Care Services, Inc is a home health agency serving Burlington, North Carolina offering Home Health. Families rate it 1.4 out of 5 across 7 reviews.
Premier Home Health Care Services, Inc is a home health agency serving clients in Burlington, North Carolina.
Reviewers report significantly mixed experiences. Most cite serious concerns about scheduling and staffing reliability, including no-shows, failure to provide backup aides when regular staff are unavailable, and missed nursing visits. One reviewer described their father, a stroke victim requiring daily care, going without weekday assistance for consecutive days. However, one reviewer who recently began working with the agency reported being "surprisingly impressed" with both the nurse and caregiver assigned to their sister. Reviewers consistently praise individual caregivers, though complaints about office communication and organization appear frequently across negative reviews.
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Help Me Choose1.4overall · 7 ratings combined
1.4★ on Google (7)
Marie Grizzard
Jul 2025
My sister has recently been assigned a nurse and a caregiver from Premier. I live 2 hours away from my sister. I met them both today when I came to pick her up for an appointment. I was surprisingly impressed. I didn't give a 5 star rating because things do change, but I will be optimistic that it will stay the same.
Jane Feehan
Jan 2023
Awful agency. Every aide they sent my quadriplegic son was too disabled and old to help. They do not supervise the staff. They don't care about patients at aamll. They only care about billable hours and Money. Run from this agency. After having aides for 11 years I can bonestly say they are the WORSAGDNCY IN ALAMANCE
Jim J
Oct 2022
As I'm writing this, my dad is currently going on Day 3 of consecutively no weekday care from Premier. He's a stroke victim, unable to move himself, and they've seemed to have abandoned him as a client. Currently working with my county DSS and my elder care attorney for options, as he has documented skin breakdown and the neglect from Premier isn't helping matters - if you have *any* choice in the matter, go with another agency.
cindi chamberlain
Mar 2018
One gold star for the CNAs who have been assigned to us. They were excellent! Premiere will never keep good employees though. The office staff in Burlington could test the patience of Sister Theresa. They appear to be unorganized; they are quite often downright rude with us; they almost NEVER have a backup aid if our regular girl is out sick or takes a vacation day - they will either call and claim that they are trying to find a replacement (seldom happens) OR they don't call at all and blame it on the aid. It is sad to me that our VA hospital contracts with these people to provide a caregiver for a 95 yo WWII veteran and the premiere office staff doesn't take this responsibility seriously.
Mary P
Dec 2015
Horrible Service. They either no show and don't notify you or they don't even schedule aids to come when requested. They never find someone to replace the aid either. The nurse said she would come quarterly, never did. When she did come out and find her aids not there she called APS! because of Premieres failure to send the aid! I would not recommend them to watch a dog.
Premier Home Health Care Services, Inc offers Home Health.
Premier Home Health Care Services, Inc is located at 562 Huffman Mill Rd Ste 5100 in Burlington, North Carolina.
Premier Home Health Care Services, Inc carries a 1.4 out of 5 rating from 7 Google reviews. Most reviewers describe serious problems with reliability and communication, including missed shifts, no backup aides, and unresponsive office staff. A couple of reviewers praised the individual CNAs or nurse assigned to their family member, but the overall pattern points to significant care-coordination failures. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
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