Sharon Kiehl
Mar 2026
I had a very positive experience with the staff. The Therapy team was wonderful-especially Travis- and the Social Worker, was incredibly helpful
The Springs of Premier Health & Rehabilitation
3600 Richards Road4(134 ratings)· North Little Rock average: 4
1 / 4Quick Facts
- Total units
- 132
- Medicare rating
- 2 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 132
- Inspections
- View history (36 citations)
CMS Care Compare
What Families Think
Reviews for The Springs of Premier Health & Rehabilitation are sharply divided: some families highlight a strong therapy team and helpful social worker, while others describe serious lapses in basic care, cleanliness, and communication during a resident's rehab stay or final days. The community holds a 4 out of 5 Google rating from 134 reviews, but several of the most detailed accounts raise safety and staffing concerns.
The Good
- Therapy team praised by name (Travis)
- Social worker described as very helpful
- Some staff described as caring and attentive
- Overall Google rating of 4 out of 5
The Bad
- Multiple reports of infrequent nurse or aide checks
- Several reports of urine or feces odors and unclean rooms
- One report of a fall risk resident not monitored properly
- One report of inadequate physical therapy despite rehab goals
- Reduced visiting hours with no after-hours access, per one reviewer
AI-generated from reviews and community data.
The Springs of Premier Health & Rehabilitation is a senior living community in North Little Rock, Arkansas offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Housekeeping and Emergency Call System. Families rate it 4.0 out of 5 across 134 reviews.
About The Springs of Premier Health & Rehabilitation
The Springs of Premier Health & Rehabilitation is a skilled nursing and long-term care facility in North Little Rock, Arkansas, licensed for 132 residents.
Family experiences at the facility are starkly divided. Some families report positive interactions with therapy staff and describe the facility as clean with pleasant-smelling rooms and attentive personnel. However, other families describe significant gaps in care oversight, including infrequent staff check-ins, delayed responses to requests, inadequate hygiene support leading to infections, and insufficient rehabilitation services. One family noted that during their visit, staff checked on their relative only twice during daytime hours. Concerns also extend to safety, with at least one fall occurring after a requested medical bed was declined.
The facility holds a 4.0 Google rating based on 134 reviews, though the distribution suggests highly polarized experiences rather than consistent quality across all visits.
Types of Care at The Springs of Premier Health & Rehabilitation
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
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Help Me ChooseReviews of The Springs of Premier Health & Rehabilitation
4overall · 134 ratings combined
4★ on Google (134)
SMASHLEE SHMEAVNER
Mar 2026
This facility is amazing! It is clean, smells good, the staff is wonderful, and the rooms are nice!
Roxy Princess
Mar 2026
I honest to God I don’t even know how this place has 4.1 stars for a review. Thank God, my uncle is only there for three days because within those three days it was horrible The facility was hot . My family requested a medical bed it was declined, and then my uncle fell off the bed. It smelled like urine They did not bathe him, clean him or do anything of that sort . They had to request the day that he got picked up to bathe him . These people leave their family member members here to get taken care of and yet nobody takes care of them. They’re just there for a paycheck. It’s ridiculous.
Teresa Strickland
Jan 2026
While I believe there are some caring people working in this facility, it has some real issues. My husband was recently in this facility. The very first day, there was no one there to greet us. Nobody came by to ask if he needed water. On the second day, I sat in his room during visiting hours, and they only came by to check on him twice. They did feed and give him his meds. He was a fall risk and yet no one put the grippy socks on him until the administrator noticed it on the second day. I signed him out early because they weren't checking on him. I couldn't trust that they were properly taking care of him. The other issues were the chair in his room reeked of pee/poop as did the whole place. One night at dinner, his tray was obviously eaten out of. The young lady serving dinner was appalled and immediately brought him a new plate. Like I said, there are people who care. The toilet seat was broken. There was feces all over the outside and inside of the toilet. No one ever cleaned it. We were dealing with the weekend crew. Everything seemed different Monday morning. By then, I was too scared to leave him there alone. Other red flags were the decreased visiting hours with no way to visit after hours. They are closed with no way to visit on holidays. If you care about your loved one, do not send them here.
Stacey Sharp
Nov 2025
My mother was transferred here on Christmas eve of 2024 for rehab. She was in a room at the very end of a long hall. I only saw a nurse once while I was there. Still to this day have no idea where the nurses station is at. My mother was supposed to be getting rehab. They didn't properly clean her so she got a Uti. She barely got any physical therapy. They never got her up walking which was the goal. They called me on January 3rd 2025 a little after 8 am and insisted I come up there as soon as possible. I just knew. They informed me upon arrival that my mother was found struggling to breath. When the nurse got in there she was in cardiac arrest and they were not able to revive her. I am 100% convinced that the aide who answers all the call lights, Had to find a nurse, wherever the nurses stations are at. And by the time she found one it was too late. The ladies who spoke to me where very nice . However they told me she was presentable to be seen. My daughter was completely devastated upon entering the room. My mother's mouth was wide open she looked in pain. I think they could have done a better job of staging the body. They knew my teenage daughter was there and already very upset. I left thinking the funeral home would be there to pick her up . I was asked several times by the staff which funeral home. I even asked the lady at the front desk if there was anything I needed to do or sign . They told me they would take care of it . Only to get a call at noon asking me again what funeral home because she had not been picked up. I said I thought you were calling them . Umm I am not sure we can do that. But I can call and see. Needless to say the could and then we ended up both calling. The only reason we choose this rehab was because my mom's primary care Dr was a doctor that visits patients at this location. That obviously didn't help her recovery. She only saw her once the 10 days she was there. Do not recommend
Government Inspection History
4 inspection visits in the last three years, 36 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Aug 14, 2025Fire Safety StandardHealth ComplaintHealth Standard6 citations
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 13, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 13, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 13, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 13, 2025
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2025
Post nurse staffing information every day.
Severity C of L: potential for minimal harm, widespreadCorrected Sep 13, 2025
Dec 4, 2024Health Complaint2 citations
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 30, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 30, 2024
May 8, 2024Fire Safety StandardHealth ComplaintHealth Standard15 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 7, 2024
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 7, 2024
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 7, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 7, 2024
Provide enough food/fluids to maintain a resident's health.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 7, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 7, 2024
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 7, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 7, 2024
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 7, 2024
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 7, 2024
Reasonably accommodate the needs and preferences of each resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 7, 2024
Have an alternate power supply for its alarm system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 6, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 7, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 7, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 7, 2024
Mar 3, 2023Fire Safety StandardHealth Standard13 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 24, 2023
Assess the resident when there is a significant change in condition
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 24, 2023
PASARR screening for Mental disorders or Intellectual Disabilities
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 24, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 24, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 24, 2023
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 24, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 24, 2023
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 24, 2023
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 24, 2023
Properly provide smoke detection systems in areas open to corridors.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 16, 2023
Reasonably accommodate the needs and preferences of each resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 24, 2023
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2023
Ensure staff are vaccinated for COVID-19
Severity B of L: potential for minimal harm, patternCorrected Mar 3, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does The Springs of Premier Health & Rehabilitation offer?
The Springs of Premier Health & Rehabilitation offers Skilled Nursing / Long Term Care.
Where is The Springs of Premier Health & Rehabilitation located?
The Springs of Premier Health & Rehabilitation is located at 3600 Richards Road in North Little Rock, Arkansas.
What do families say about The Springs of Premier Health & Rehabilitation?
Reviews for The Springs of Premier Health & Rehabilitation are sharply divided: some families highlight a strong therapy team and helpful social worker, while others describe serious lapses in basic care, cleanliness, and communication during a resident's rehab stay or final days. The community holds a 4 out of 5 Google rating from 134 reviews, but several of the most detailed accounts raise safety and staffing concerns.
How did The Springs of Premier Health & Rehabilitation do on recent health and safety inspections?
The Springs of Premier Health & Rehabilitation had 4 government inspection visits in the last three years, with 36 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit The Springs of Premier Health & Rehabilitation?
Submit the Request Information form on this page to connect with The Springs of Premier Health & Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at The Springs of Premier Health & Rehabilitation? Claim this listing to update photos, pricing, and details. It's free.
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