2.6(15 ratings)· Payson average: 4.4
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for this home health and hospice provider in Payson are sharply divided: several families describe serious problems reaching anyone by phone, unexpected billing, and slow response times for critical oxygen equipment, while others single out one local employee for going far beyond expectations to make sure they had oxygen when they needed it most.
AI-generated from reviews and community data.
PREFERRED HOMECARE is a home care agency serving Payson, Arizona offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 2.6 out of 5 across 15 reviews.
Preferred Homecare is an agency providing at-home care services in Payson, Arizona. The company supplies medical equipment and oxygen to clients in their homes.
Reviewers describe sharply mixed experiences with the agency. Some report receiving prompt equipment delivery and helpful service, with one reviewer noting that staff arranged oxygen supplies the same day during an urgent situation. However, multiple reviewers cite persistent problems with customer service, including difficulty reaching staff by phone, delayed response to equipment failures, and poor communication with healthcare providers. One reviewer reported waiting 25 hours for a replacement oxygenator after equipment failure, while another described a billing issue months after delivery. A long-time client wrote that the company prioritizes profit over patient health and does not return calls.
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Help Me Choose2.6overall · 15 ratings combined
2.6★ on Google (15)
raymond schultz
Jul 2024
After open heart surgery, nebulizer was delivered to my house in Payson, was told no charge insurance covers it. 6 months later I get bill from Lincare (preferred homecare) for a rental fee! Impossible to get a person at 480# or 888# I gave up after waiting for 45 minutes for rep to answer (billing and every other dept) they were closed. Had answering service. Ridiculous way to operate a company.
Vicki Justin
Feb 2023
The customer service is beyond horrible. It took me 25 hours to recieve a new oxygenator after mine quit working. I was close to running out of bottles. I guess they don’t care if you run out. Pretty serious when your life depends on oxygen. If I could get supplies somewhere else I would.
RC Cristner
Jul 2022
The lack of customer service is horrible. They do not return calls, they don't inform providers that an employee who receives direct faxes has left, so patients go without. They would rather a patient die than to do actual work. its all about the money and not patient health. This is after 12 years of working with them as I have no choice. In fact, what they have refused, I was able to get with 24 hrs of moving to another states - same records.
lucinda scheer
Aug 2021
I had to go to payson Arizona to take care of my dad after a medical emergency which is two hours from home. I ran out of oxygen while there. The lady working here I think her name is Joyce was so kind and had me set up the same day. I wish I got this service at home. This lady gives preferred home care a good name. God bless her. Thank you.
MARY WENDLAND
Jun 2021
I went on a 3 day vacation to Payson on June 7 not realizing how much the change in altitude from Phoenix would affect me. I had only brought along 3 small portable oxygen tanks for the three days. By the second morning there, I needed a lot more oxygen. I called the Preffered office in Kingman and spoke to Chris who was able to set up a lot of portable oxygen to be available for me in Payson. He kept me apprised over hours of the arrival of my oxygen. Even tho there is only one employee in Payson, namedJoyce, I got my oxygen. Joyce went above and beyond, around her daily deliveries to personally help me get more oxygen from the warehouse. I am forever grateful.
PREFERRED HOMECARE offers At-Home Care.
PREFERRED HOMECARE is located at 119 W Aero Dr in Payson, Arizona.
PREFERRED HOMECARE carries a 2.6 out of 5 rating from 15 Google reviews. Reviews for this home health and hospice provider in Payson are sharply divided: several families describe serious problems reaching anyone by phone, unexpected billing, and slow response times for critical oxygen equipment, while others single out one local employee for going far beyond expectations to make sure they had oxygen when they needed it most. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
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