Dorothy Buckelew
May 2026
Why is wait time so long? Why are the reviews still so low. Why even listen to complaints if no action is taken to remedy the problem?
PREFERRED HOMECARE
2153 Gordon Dr Ste G1.8(129 ratings)· Kingman average: 3.6
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Quick Facts
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
PREFERRED HOMECARE is a home health and hospice provider in Kingman, Arizona, but its Google reviews are overwhelmingly negative, with a 1.8 out of 5 rating from 129 reviewers. Multiple families describe long delays in receiving equipment, poor communication, and frustration reaching anyone by phone.
What reviewers praise
- Provides respiratory equipment and caregiver training for home use
What reviewers flag
- Several reviewers report months-long delays getting equipment like CPAP or BiPAP machines
- Multiple complaints about calls going unanswered or disconnecting without a response
- One report of an order being canceled without notifying the patient
- Several reviewers say supplied tubing and cannulas are low quality and break easily
AI-generated from reviews and community data.
PREFERRED HOMECARE is a home care agency serving Kingman, Arizona offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 1.8 out of 5 across 129 reviews.
About PREFERRED HOMECARE
Preferred Homecare is an agency serving clients at home in Kingman, Arizona, providing at-home care.
Reviewers consistently report significant problems with service reliability and responsiveness. Many describe extended wait times for equipment and setup appointments that do not materialize, unclear communication about required paperwork and next steps, and poor product quality. One reviewer wrote, "They have always been unreliable. And most of the time they don't know what they are doing." Families express frustration that despite repeated calls and attempts to resolve issues, problems persist without resolution.
Types of Care at PREFERRED HOMECARE
At-Home Care
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Help Me ChooseReviews of PREFERRED HOMECARE
1.8overall · 129 ratings combined
1.8★ on Google (129)
Lois Glover
Mar 2026
I was told by the Dr’s office that they are unreliable. You may have to wait. Well Kingman who are we to turn to if Medicare covers this insane outfit. Here I am with knee injuries (yes both knees)! You know people here, in medical better step up to the plate . I’m getting quite frustrated with your lack of knowledge and education!!!!!!! Actually thought STAT WAS MORE KNOWLEDGEABLE AND ACCOMMODATING, but you need to pay. So worth it just to pay with no aggravating long waits on the phone. Preferred Home Depot Health are not SMART!!
Carol Kreft
Feb 2026
I have been using preferred home care since 2019. They have always been unreliable. And most of the time they don’t know what they are doing. This last few years they have stopped giving the 50 foot tubing, and they give one 25 foot with several cannulas. The quality of these products are cheap and terrible. The cannulas choke you by twisting constantly. I need 50 feet of tubing to get around my house. Making cutbacks and the elder customers get the end of the stick. No body cares for people that are seniors and have medical problems. This company doesn’t care. All they care about is their money. This place never changes. Still cheap tubing & very cheap cannulas. The cannulas twist and choke you, they also break. And it’s pathetic that you get the same response on all of these reviews. So that means it’s all automated. This company has become pathetic. And unfortunately it’s the only one here.
twintwosixtytwo
Jun 2025
My guy has been dealing with this company since October! 9 months of Hell! He was told a months ago, (after going to their office) they needed more chart notes and paperwork from two different doctors. He went personally and got the paperwork. Now he went to see what's happening, the order was CANCELED for lack of paperwork! North County Healthcare called to tell him, "Call them every day" to find out where it is. So, Preferred Home Care, never told anyone, they canceled the order! "What do I have to do, die to get help" the receptionist assured him, he wouldn't die without his C-pap! Obviously, she doesn't know what a C-pap machine is for! Obstructive Sleep, MEANS YOU STOP BREATHING! You can't get through by phone. It answers, or picks up, but then, no one talks and the phone hangs up! This place really isn't helping Kingman, most people are retired or low income and have to deal with THIS? SHAME ON YOU!
terri x
Apr 2025
I've been waiting since March of 2024 for my bi pac. I've been told after each of my many calls the same thing, "the machine is ready but the respatory therapist needs to set up an appointment." But he/she never calls me.
Frequently Asked Questions
What types of care does PREFERRED HOMECARE offer?
PREFERRED HOMECARE offers At-Home Care.
Where is PREFERRED HOMECARE located?
PREFERRED HOMECARE is located at 2153 Gordon Dr Ste G in Kingman, Arizona.
What do families say about PREFERRED HOMECARE?
PREFERRED HOMECARE carries a 1.8 out of 5 rating from 129 Google reviews. Multiple families describe long delays in receiving equipment, poor communication, and frustration reaching anyone by phone. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit PREFERRED HOMECARE?
Submit the Request Information form on this page, or contact PREFERRED HOMECARE directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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Home care · no referral needed