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Preferred Home Health

2802 Madison Square Dr Ste 100

4.4(7 ratings)· Loveland average: 4.4

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Preferred Home Health, photo 1

Quick Facts

Medicare quality
2.5 of 5 stars

Home Health Compare

Medicare certified
Since 1993
Ownership & certification
Privately owned, Medicare/Medicaid certified agency
Therapy services
Offers in-home physical, occupational, and speech therapy
Office locations
Multiple offices, including a Berthoud location

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Families describe Preferred Home Health as a personal, responsive home health and hospice provider serving Northern Colorado, with several reviewers naming specific staff members who went out of their way to help with physical, occupational, and speech therapy needs. Most reviews are highly positive, though one family reported frustration with a delayed medical equipment delivery.

What reviewers praise

  • Staff repeatedly praised by name for attentiveness
  • In-home physical, occupational, and speech therapy
  • Quick, personal responsiveness from office staff
  • Reviewers say they felt heard and cared for
  • 4.4 out of 5 rating from reviewers

What reviewers flag

  • One report of a delayed CPAP equipment delivery

AI-generated from reviews and community data.

Preferred Home Health is a home health agency serving Loveland, Colorado offering Home Health. Families rate it 4.4 out of 5 across 7 reviews.

About Preferred Home Health

Preferred Home Health is a Medicare-certified home health agency serving clients in Loveland, Colorado since 1993. The agency provides skilled nursing, physical therapy, occupational therapy, speech therapy, and home health aide visits to patients at home.

Most reviewers describe consistently positive experiences with the agency's clinical and support staff. Multiple families report significant improvement in their conditions under the care of the physical, occupational, and speech therapy teams, and appreciate the staff's flexibility in scheduling around medical appointments. Reviewers also noted attentiveness to patient requests and a caring approach to care delivery. One reviewer wrote, "I felt loved and appreciated and they took great care of my father." However, reviews are mixed regarding device delivery, with at least one report of significant delays in receiving ordered equipment despite proper documentation.

Preferred Home Health holds a CMS quality star rating of 2.5 out of 5 stars.

Types of Care at Preferred Home Health

Home Health

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Reviews of Preferred Home Health

4.4overall · 7 ratings combined

4.4★ on Google (7)

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Maryjo Faith Morgan

May 2026

via Google ↗ · Report

Both my husband and I have received excellent care from Preferred Home Health's physical therapy, occupational therapy and speech therapy professionals. We have both improved immensely under their care and look forward to them coming into our home. We sincerely appreciate both their earnestness to help us improve our quality of life and their flexibility as we juggle medical appointments and therapies. It's been quite the journey this past year and a half - Missy, Janelle and Haley deserve HUGE KUDOS for their help throughout this challenging time. I highly recommend Preferred Home Health.

Susan Priitt

Jan 2025

via Google ↗ · Report

Hi, I just became a new patient 01/01/2025….I found they really do live up to their mission statement, dedication. Excellence. Responsiveness… my experience began with Brittany..gave me a call as to her arrival time, I had requested a quiet concentrator, I received a brand new one out of the box…she was efficient setting up and making sure I understood how it should work. She was so very nice and genuinely interested in me and my welfare..when she left we hugged….😊. On 01/15/25. I had an appointment with Jeff at the Berthoud office (my preference) I was way early (my error)he was totally ok with the earlier arrival….through his testing, my doctors prescription wasn’t what I needed..he said not to worry he would address the issues….this morning talking on the phone with Carrie with a question, also a pleasant experience, no impatience or making me feel dumb… What all these interactions meant for me was after….I felt heard and cared for with a smile ….THANK YOU ❣️Ps thanks Jeff for “Battle Ready” makes me laugh out loud.

MaD Noier

Aug 2022

via Google ↗ · Report

Scott is awesome! He's been helping me out for years now and he's always super friendly, knowledgeable and will always go out of his way as much as possible to make sure I'm well taken care of and staying as healthy as possible. Thank you!

Pamela Veenendaal

May 2021

via Google ↗ · Report

I highly recommend this company because they have a helpful and reliable staff. I felt loved and appreciated and they took great care of my father. Lori and Chris are amazing and were always there for me. They helped me through the tough times while I have been recovering from shoulder surgery. They provided me great staff. I had Shannon, Linda, and Tricia and they are the best. They came in and went above and beyond my expectations. My family felt cared for and loved. That means everything to me. Thank you so much for your services. Much appreciated, Pamela

Ed Ho

Mar 2018

via Google ↗ · Report

I ordered a CPAP device for a patient weeks ago and still cannot get the device delivered even with the proper documentation. You have my phone number and fax number. Contact me and deliver the device and maybe I will remove this NEGATIVE REVIEW.

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By submitting, you're okay with us and Preferred Home Health reaching out by phone, email or text.Always free for families. You choose which agencies hear from you, and we never rank agencies by what they pay us. An agency we introduce you to pays us a flat fee for the introduction, whether or not you hire them, never you. Those agreements are our only tie to the agencies we list. If an agency stops meeting our qualifications, for example its licence lapses, we stop listing it as an option. How we work · FAQ

Medicare Quality of Care

Preferred Home Health is a Medicare-certified home health agency (certified since 1993). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

2.5 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Home health aide

What patients say

3.0 / 5 patient survey rating

  • Would definitely recommend the agency81%US 79%
  • Rated their overall care 9 or 10 out of 1090%US 85%
  • Care was given in a professional way90%US 89%
  • The team communicated well80%US 86%
  • The team discussed medicines, pain and home safety80%US 82%

93 completed patient surveys, 20% response rate.

Hospital outcomes

  • Discharged to the community74%US 80%Same as
  • Preventable hospital visits during care (lower is better)16%US 11%Same as

How patients did

  • Care started within 2 days of referral86%US 94%
  • Patients got better at walking or moving around79%US 83%
  • Patients got better at getting in and out of bed97%US 83%
  • Patients got better at bathing90%US 86%
  • Patients' breathing improved87%US 85%
  • Patients got better at taking medications correctly75%US 81%
  • Patients who had a fall with major injury (lower is better)2%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations85%US 61%

Service area

Preferred Home Health reports serving 19 ZIP codes, including Fort Collins, Greeley, Loveland, Ault, Berthoud, Evans, Johnstown, Kersey, La Salle, Laporte and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 067215. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Preferred Home Health offer?

Preferred Home Health offers Home Health.

Where is Preferred Home Health located?

Preferred Home Health is located at 2802 Madison Square Dr Ste 100 in Loveland, Colorado.

What do families say about Preferred Home Health?

Preferred Home Health carries a 4.4 out of 5 rating from 7 Google reviews. Families describe Preferred Home Health as a personal, responsive home health and hospice provider serving Northern Colorado, with several reviewers naming specific staff members who went out of their way to help with physical, occupational, and speech therapy needs. Most reviews are highly positive, though one family reported frustration with a delayed medical equipment delivery. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

Does Medicare cover care from Preferred Home Health?

Yes. Preferred Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 2.5 out of 5 stars.

Do I need a referral to use Preferred Home Health?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Preferred Home Health?

Submit the Request Information form on this page, or contact Preferred Home Health directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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