Gary H
Apr 2026
Nursing and Care would definitely be a five star.. but when you have Administration threaten and bully you to not come back to see their patients at the age of 65...
1 / 5Quick Facts
- Total units
- 140
- Medicare rating
- 5 of 5
- Ownership
- Non profit, Corporation
- Certified beds
- 140
- Inspections
- View history (14 citations)
- Room design
- Private rooms and baths in small household units
- Language access
- ASL and virtual foreign language interpreters available
- Recognition
- AHCA Silver Award and Newsweek Best Nursing Homes 2026
CMS Care Compare
What Families Think
Ponchatoula Community Care Center is a skilled nursing and rehabilitation facility built around a household model with private rooms and porches. Reviewers consistently praise the physical and occupational therapy teams and describe the facility as clean, though a couple of reports raise concerns about inconsistent aide care and one about administrative behavior toward a visiting family member.
The Good
- Physical and occupational therapy praised as top-rate and fun
- Multiple reviewers call facility extremely clean
- Private rooms with private baths for all residents
- Household design with kitchens, dining, and living areas
- Staff described as caring and family-like by residents
The Bad
- One report of inconsistent aide care, including infrequent bathing
- One report of being left cold and unattended after surgery
- One report of administration threatening a family member's visits
AI-generated from reviews and community data.
Ponchatoula Community Care Center is a senior living community in Ponchatoula, Louisiana offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.8 out of 5 across 44 reviews.
About Ponchatoula Community Care Center
Ponchatoula Community Care Center is a skilled nursing and rehabilitation center in Ponchatoula, Louisiana, operating under a person-centered care philosophy that honors individual choice and preferences. Established in 1994 and operated by CommCare Corporation, a Louisiana-based non-profit, the facility provides long-term care and rehabilitation services to help residents regain strength, endurance, and skills to return home successfully.
The center features a distinctive design with several smaller households surrounding resident common areas, including kitchens, dining areas, and living spaces. All resident rooms are private with private baths, and each household has its own front porch for outdoor access. Staff are dedicated to individual households to foster relationships and learn residents' habits, likes, and dislikes, with encouragement for residents and staff to dine together and participate in activities such as cooking favorite dishes.
Rehabilitation services include physical therapy, occupational therapy, and speech therapy delivered by qualified professionals in a fully equipped rehabilitation gym. The facility supports culture change education among staff, focusing on honoring resident choice in daily activities such as dining, natural awakening, and bath times. Amenities include a café offering coffee, cappuccino, beverages, and soft-serve ice cream, as well as salon services, a fitness center, and a library.
The community offers a wide array of life enrichment activities, including trips out in the community and programs where families, community members, and volunteers are invited to participate. Volunteers are encouraged to share their passions, whether teaching music, dance, cooking, or other interests. The facility has a library with resources targeted toward elders addressing health, wellness, and information about Medicare and Medicaid benefits.
Ponchatoula Community Care Center accepts Medicaid, Medicare, some insurance plans, and private payment. The facility has been recognized as a 2025 recipient of the American Healthcare Association Silver National Quality Award and was named one of America's Best Nursing Homes 2026 by Newsweek. American Sign Language and virtual foreign language interpreters are available upon request.
Types of Care at Ponchatoula Community Care Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Kitchen
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Coffee Shop
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Salon / Barber
Activities
- Arts and Crafts
- Birthday / Holiday Parties
- Day Trips and Outings
- Games
- Grocery Shopping and Errands
- Religious Services
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Ponchatoula Community Care Center
3.8overall · 44 ratings combined
3.8★ on Google (44)
Elaine Larkin
Mar 2026
Hey. I'm sorry it took so long to do this. My stay at CCC was the best vacation I have ever. The entire staff was absolutely the best. And don't get me started on PT/OT. All of the girls their was the best. Eva, Cassie,Chelsea,Victoria,Lindsey,Alana, and anyone I missed I love and miss you all. Will see you soon. I can drive now. And if I did miss someone blame Elayne. She gave me all the names. Lol
Gary Lalanne
Mar 2026
Broken ankle rehab. Nothing but the best of care. All staff have been positive and very likeable. Extremely clean facility. Food has been nothing but spectacular. Physical therapy is top rate and thorough. A relative came and on the spot would choose PCCC if needed. I highly recommend to one and all.
Lindy Mohawk
Dec 2025
I have truly enjoyed my time here. The theory was the best part. Your young ladies are all awesome. They are a joy & pleasure to be around. Everyone here is special in their own way. I received great care while I wad there. If I didn't have my puppy at home, I would enjoy staying longer. Thank you for everything & a happy holidays. Love Lindy Mohawk
Cindy Impastato
Oct 2025
I stayed here after my back surgery. My time there was haunted by some uncaring staff. When I first arrived, I was transferred there from the hospital, i was rolled into my room and just left there. The nurse came in and introduced herself to me and then left. I sat in the wheelchair for about a half hour. I was in a hospital gown. It was cold in the room and i had no buzzer to call somebody. I had to yell until some one finally came in. Mind you i had just had major back surgery and could not get up on my own yet. My bath time was very sporadic. I went 5 days without a bath. When I asked for one I was told it's not my day. They go by what room number you have. When asked to help me to the bathroom they put an adult diaper on me and told me just to go in the diaper. I was just there for physical therapy. I'm an independent person. These occurrences only happened when 2 of my 4 aides were working. The other 2 aids were fantastic (thank you Brenda and Bri. Ya'll were great). Physical therapy was fantastic. They did their jobs and also made it fun. They made you feel like part of a family. I can't say enough about them. They have a comradory that makes you want to do the exercises to please them. Very down to earth people. Thank Ya'll very much for making my time in Physical therapy fun. All the nurses were great. I didn't have as much interaction with them. Thank you for always being on time. Overall my time there was OK. I got very depressed there. If it wasn't for the fact that most of the people there were very nice and I couldn't walk on my own yet, I would have left. A couple of times I actually asked my children to come and get me. Overall I would say it's a nice place. It's pleasant to look at look at. The rooms are nice. I would not want to stay there for too long.
Government Inspection History
4 inspection visits in the last three years, 14 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Aug 6, 2025Fire Safety StandardHealth Standard1 citation
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2025
Aug 15, 2024Fire Safety StandardHealth ComplaintHealth Standard9 citations
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 9, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 9, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 9, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2024
Have properly installed hallway dispensers for alcohol-based hand rub.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 9, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 9, 2024
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2024
Post nurse staffing information every day.
Severity C of L: potential for minimal harm, widespreadCorrected Sep 9, 2024
Jun 13, 2024Health Complaint1 citation
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 6, 2024
Sep 20, 2023Fire Safety StandardHealth Standard3 citations
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2023
Assess the resident when there is a significant change in condition
Severity B of L: potential for minimal harm, patternCorrected Oct 31, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Ponchatoula Community Care Center offer?
Ponchatoula Community Care Center offers Skilled Nursing / Long Term Care.
Where is Ponchatoula Community Care Center located?
Ponchatoula Community Care Center is located at 1560 Highway 51 in Ponchatoula, Louisiana.
What do families say about Ponchatoula Community Care Center?
Ponchatoula Community Care Center is a skilled nursing and rehabilitation facility built around a household model with private rooms and porches. Reviewers consistently praise the physical and occupational therapy teams and describe the facility as clean, though a couple of reports raise concerns about inconsistent aide care and one about administrative behavior toward a visiting family member.
How did Ponchatoula Community Care Center do on recent health and safety inspections?
Ponchatoula Community Care Center had 4 government inspection visits in the last three years, with 14 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Ponchatoula Community Care Center?
Submit the Request Information form on this page to connect with Ponchatoula Community Care Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Ponchatoula Community Care Center? Claim this listing to update photos, pricing, and details. It's free.
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Home care agencies serving Ponchatoula bring help to the house: daily living, companionship, and respite for family caregivers.
