CMS Care Compare
Reviews of Pleasant Valley Health Care are sharply divided: several families praise specific caregivers by name for going above and beyond, while other reviewers describe serious lapses in basic care and communication. With a 3.6 out of 5 rating from 42 Google reviews, experiences at this skilled nursing facility appear to vary significantly depending on which staff and circumstances a resident encounters.
AI-generated from reviews and community data.
Pleasant Valley Health Care is a senior living community in Muskogee, Oklahoma offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.6 out of 5 across 42 reviews.
Pleasant Valley Health Care is a skilled nursing / long term care community in Muskogee, Oklahoma. The community is licensed for up to 101 residents.
Families rate Pleasant Valley Health Care 3.6 out of 5 based on 42 Google reviews.
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Help Me Choose3.6overall · 42 ratings combined
3.6★ on Google (42)
Maci corbett
Feb 2024
If I could put 0 starts I would. Don’t put anyone in this nursing home if you love them! Danny is a wonderful person and tries to make this place the best but Francine likes to cover up things that happen in this facility and she talks about her employees! Francine also lets the CNA’s that’s been there for awhile bully the new CNA’s and she wonders why they don’t have many CNA’s.
Brandon Clark (Reznor)
Dec 2023
My mother is currently in this facility and everything is great except right now she has been put in a room with someone that does not turn the light off at night so that she can rest. The staff tells me that it's the lady's right to stay up all night and keep my mother awake. Does my mother not have a right to get some rest in a shared room? Is she sharing the room or is she at the mercy of the resident that was already there? My mother is there for rehab, which she's been trying to get for 8 months at various rehab facilities following repeated hospital visits. She's only been here 3 days and this is the only issue so far. This review is pending resolution that is supposedly underway by the admissions team.
Vernon Antonioni
May 2023
My mother was a resident for 3 years at Pleasant Valley. Everyone was loving and supportive of our needs. I don’t think you can find anyone in Muskogee who care for the residents more than Danny, Britton and Kelly. Thank you to all the staff who took such good care of Mom. Judy Antonioni & family.
Dawnetta Lucas
Nov 2021
The staff, especially Kelly, goes above and beyond their duties as caretakers. I have a special story and Kelly is the hero in it. Thank you Pleasant Valley for taking such great care of my step father and providing such great staff! I'll be forever grateful for the kindness and support I was given.
Sarah Sanchez
Oct 2018
If you really care about your loved ones you would not take them to Pleasant Valley. I had my grandma there for 7 months. The care there is a joke. My grandma was taken to the hospital and they found 2 open wounds and she was septic. We were not notified about the second wound and we were told the old wound was nothing to worry about. She couldn't even get help to get up and go to the bathroom she fell 2 times trying to go by herself. She never had water anytime we would go visit her we were having to get it for her ourselves.
3 inspection visits in the last three years, 34 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 5, 2024
The resident has the right to receive notices in a format and a language he or she understands.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 5, 2024
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 5, 2024
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 11, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 5, 2024
Respond appropriately to all alleged violations.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 5, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 5, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 5, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 5, 2024
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 5, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 5, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 5, 2024
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 5, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2024
Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 18, 2023
Have power receptacles that are properly grounded.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 11, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 18, 2023
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 18, 2023
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 18, 2023
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 18, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 11, 2023
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 11, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 18, 2023
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 18, 2023
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 18, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 18, 2023
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 18, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity G of L: actual harm, isolatedCorrected Apr 21, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Severity G of L: actual harm, isolatedCorrected Apr 21, 2022
Provide timely, quality laboratory services/tests to meet the needs of residents.
Severity G of L: actual harm, isolatedCorrected Apr 21, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 21, 2022
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 21, 2022
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Pleasant Valley Health Care offers Skilled Nursing / Long Term Care.
Pleasant Valley Health Care is located at 1120 Illinois Street in Muskogee, Oklahoma.
Reviews of Pleasant Valley Health Care are sharply divided: several families praise specific caregivers by name for going above and beyond, while other reviewers describe serious lapses in basic care and communication. With a 3.6 out of 5 rating from 42 Google reviews, experiences at this skilled nursing facility appear to vary significantly depending on which staff and circumstances a resident encounters.
Pleasant Valley Health Care had 3 government inspection visits in the last three years, with 34 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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