MyLivingChoice

Plaza Healthcare Center

1209 Hemlock Way

2.9(40 ratings)· Santa Ana average: 3.9

Plaza Healthcare Center — photo 11 / 5

Quick Facts

Total units
145
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
145
Therapy services
In-house physical and occupational therapy on-site
Care duration
Accepts both short-term and long-term patients
Specialized programs
Wound care, diabetic care, and orthopedic care programs

What Families Think

Reviews for Plaza Healthcare Center are sharply mixed: a few families praise the direct care staff's warmth and responsiveness, but multiple reports describe serious neglect, understaffing, and difficulty reaching nurses or case managers for updates. The facility's 2.9 Google rating reflects this split experience.

The Good

  • Direct care staff described as attentive and caring
  • Accommodating with special requests like outings
  • In-house physical and occupational therapy services
  • Specialized programs for wound, diabetic, and orthopedic care

The Bad

  • Multiple reports of understaffing and neglect of patients
  • Difficulty reaching nurses, case managers, or physicians for updates
  • One report of an unsafe, improper patient discharge
  • One report of unsanitary conditions including roaches and odor

AI-generated from reviews and community data.

About Plaza Healthcare Center

Plaza Healthcare Center is a skilled nursing and rehabilitation facility located in Santa Ana, California, offering 24-hour nursing care in a team-based approach to comprehensive treatment. The facility is designed to provide high-quality medical care while fostering meaningful connections between patients and their families.

The center provides a range of specialized care services including wound care programs, medication management, orthopedic care, and diabetic care. In-house physical and occupational therapists deliver rehabilitation services tailored to individual patient needs, working to restore mobility, strength, and independence. The facility serves both short-term and long-term care patients.

Plaza Healthcare Center emphasizes personalized attention and around-the-clock professional care delivered by experienced nurses and therapists. The staff is committed to creating a therapeutic and comfortable environment focused on physical restoration as well as mental and spiritual rejuvenation for each patient.

The facility offers a variety of amenities and programs designed to promote overall well-being and recovery, including opportunities for engagement, recreation, and socialization to enhance the patient experience during their stay.

Types of Care

Skilled Nursing / Long Term Care

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit — free, and you choose who contacts you.

Help Me Choose

Reviews

2.9overall · 40 ratings combined

2.9★ on Google (40)

MIKE IZACK

Feb 2026

via Google

Thank you so much for your diligent work you serve daily to our beloved one and all ,as well ,in behalf of my family , indeed .

Lora Vanessen

Jan 2026

via Google

This facility should be shut down. They do not ensure the safety of patients and rather than taking accountability and trying to fix it, they hide. This is a privately owned hospital for profit. They are under staffed and over crowded. To the point that my gravely disabled, incontinent, wheelchair bound with severe traumatic brain injury son was improperly discharged and it led to him being in the streets in the middle of the night with no shoes, pants, pull up and in broken wheelchair. Their excuse is he is self conserved when clearly my son lacks decisional capacity due to traumatic brain injury and psychiatric illness. They refuse to give me the paperwork listing his medication even though disclosure to me is in his best interest under HIPAA 45 CFR 164.510(b).” It's a for profit business. Steer Clear.

Jeffrey DeVore

Oct 2025

via Google

Staff are accommodating, professional, listened to my request (to take a patient on an outing), said they'd notify me of the doctor's response.

Jair Ceron

Mar 2019

via Google

The people that give good reviews are probably employed fake or have family members working there My mother was taken there to recover after a serious surgery and nothing was done to calm her pain for hours no Iv was put on total neglect And when we tried to get some help all we would get is a bad attitude from the staff One nurse had the nerve to tell another nurse (o this is the one that was expecting a 5 star hotel?) I was to upset to even deal with this kind of animals My mother is diabetic and they can care less they never check her blood pressure or even temperature The place was infested with roaches and it had a really bad cigarette smell There were other patients asking for help and no one was going to there aid , at the same time there was a gathering of medical assistant's talking about there social life instead of helping my mother or the othere patients You can totally tell those people have no empathy towards the patients there just there collecting a check I ended up taking my mother back to the emergency room Because of how bad the situation got When we arrive to the ER her pressure was hi Blood sugar levels were super low . If you love your family makes sure they never stay in a place like this .

n n

Mar 2019

via Google

There are minimal shining stars here and those who are shining stars are the direct care staff. I have notice the professional staff (case managers/social workers, all nurses, physicians, etc) are extremely difficult to get a hold of. After many messages over the past two weeks, no one has called back to provide updated information on loved ones. Only by waiting on hold for 10 minutes was I able to speak with someone and she indicated she could do not do anything about this because, even though a solution was provided (relaying to the appropriate department/physician a conservator has been attempting to reach them). This person attempted to blame me for staff not calling back because I did not go to their office on visits. Very argumentative/combative. Not a safe environment for family.

Request information

Ask about availability, pricing, or a tour. Your details go only to Plaza Healthcare Center — never sold or shared.

Frequently Asked Questions

What types of care does Plaza Healthcare Center offer?

Plaza Healthcare Center offers Skilled Nursing / Long Term Care.

Where is Plaza Healthcare Center located?

Plaza Healthcare Center is located at 1209 Hemlock Way in Santa Ana, California.

What do families say about Plaza Healthcare Center?

Reviews for Plaza Healthcare Center are sharply mixed: a few families praise the direct care staff's warmth and responsiveness, but multiple reports describe serious neglect, understaffing, and difficulty reaching nurses or case managers for updates. The facility's 2.9 Google rating reflects this split experience.

Work at Plaza Healthcare Center? Claim this listing to update photos, pricing, and details — it's free.

Nearby Communities

Other senior living options within 25 miles of Santa Ana.