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Pine Ridge Care And Rehabilitation Center

45 Professional Center Pkwy

2.5(23 ratings)· San Rafael average: 4.2

Pine Ridge Care And Rehabilitation Center — photo 11 / 2

Quick Facts

Total units
101
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Partnership
Certified beds
101
Therapy services
On-site physical, occupational, and speech therapy
Infection control
Self-contained COVID unit with dedicated staff
Pricing transparency
No published pricing information provided

What Families Think

Reviews for Pine Ridge are sharply divided: some residents and families praise the rehabilitation therapy and describe staff as attentive and kind, while others report serious lapses in basic care and safety. The facility's Google rating of 2.5 from 23 reviews reflects this inconsistency, with several one-star accounts describing unanswered call buttons and safety incidents alongside glowing five-star recovery stories.

The Good

  • Rehabilitation staff helped residents regain strength and mobility
  • Multiple reviewers describe staff as kind and attentive
  • Administrator and DON personally checked in on patients
  • Food issue was resolved quickly when raised
  • Dedicated infection control protocols including a COVID unit

The Bad

  • Multiple reports of call buttons not working or slow response
  • One report of a resident falling and not being checked afterward
  • One report of a resident death following a fall while unsupervised
  • Inconsistent quality of care reported between reviewers
  • No published pricing information available

AI-generated from reviews and community data.

About Pine Ridge Care And Rehabilitation Center

Pine Ridge Care Center is a skilled nursing facility in San Rafael, California, providing comprehensive care 24 hours a day, 7 days a week with a focus on quality of life.

The community offers rehabilitation services including physical, occupational, and speech therapy, developed through collaboration between rehabilitation professionals, residents' physicians, and care team members. Dietary services, managed by a registered dietician, provide nutritious meals tailored to physician orders, with feeding assistance and retraining available as part of individualized care plans.

Residents receive assistance with activities of daily living including bathing, dressing, and eating, along with restorative nursing care. Social Services staff address residents' social, spiritual, recreational, and emotional needs to support overall well-being.

The facility maintains dedicated infection control protocols and has implemented a self-contained COVID unit with dedicated staff members to protect resident and employee health and safety.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

2.5overall · 23 ratings combined

2.5★ on Google (23)

Cat Burton

Feb 2026

via Google

My mother passed away in this faculty in september. Screaming out for help. They found her on the ground after leaving for 5 to 10 minutes when they knew that she had severe dementia. They didn't have a vest on for her real heart pump launched out of her. She also had severe kidney failure.

L Simmons

Dec 2025

via Google

This place is a zero, I just had a chance to write our experience, my husband was at pine ridge only 3 days!!, about a year ago. He suffered there horribly. The staff does not care until a accident happens. As soon as we got there the buzzer never worked, wich btw is what the residents heavily rely on. My husband was thin, weak, and in a wheelchair. The therapist on purpose would have him do exercises that he could/should not perform, when I called her out on it, all she did was argue back. One of the days my husband was soiled on himself and the diaper was swollen who knows for how long. Finally! Last straw, he fell. No buzzer, they found him around midnight. Next day they never even checked him!!, he had cuts on his ribs and legs, he could have had a concussion. I had to tell them to call ambulance, they can send him to hospital for xrays. They told me no need for ambulance they had xray machine there....(the whole time). They never even tried to do xrays lack of empathy this facility has for the welfare of the residents. If you care for your love ones do not take them here.

Dean Johnson

Dec 2025

via Google

Great facility with good staff and great leadership that provided excellent Care to me during my stay. This place is very well run. I was at Pine Ridge for almost 2 months in room 32 recovering from a bad fall I had at home and was sent there after an 8 day stay at the Hospital. Very thankful for all the staff who took care of me and the rehab staff that got me back on my feet a lot stronger. Kind, friendly and caring staff. Had one issue with food and the problem was solved right away. Parking was a little challenging at times for my visitors but it wasn’t a concern at all. Only great things to say and nothing bad to say about this Facility.

Molly

Dec 2025

via Google

Highly recommend Pine Ridge Care Center. Was referred to Pine Ridge from the Hospital and they came highly recommended due to their CMS 5-star rating. Their ratings across the board are phenomenal. Some of the reviews were not so good, but I understand people can lie but I trusted their rating from CMS. I was there for 6 weeks of Iv therapy and physical therapy. The staff were so kind and always checked on me. The Administrator named Mike and the DON spoke to me regularly which always made me feel so comfortable there. I recovered well and back home. If needed again, I would surely go back to Pine Ridge. Thank you so much for your care and I wish all of you happy holidays.

D C

Sep 2025

via Google

Problem was same name different state had 4 stars and we didn't see that and UNFORTUNATELY picked this place. UNSKILLED nursing facility. Everything from the food on up is just terrible. If you have someone you love set up home care. ANYWHERE BUT HERE. Side note wound care seems ok. Update.. Most issues became Slightly less as we were complaining so often or at least when someone is there with "patient". Even now though when we are there with patient we still wait sometimes 45-60 minutes after pressing the call button unless we corral staff

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Frequently Asked Questions

What types of care does Pine Ridge Care And Rehabilitation Center offer?

Pine Ridge Care And Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is Pine Ridge Care And Rehabilitation Center located?

Pine Ridge Care And Rehabilitation Center is located at 45 Professional Center Pkwy in San Rafael, California.

What do families say about Pine Ridge Care And Rehabilitation Center?

Reviews for Pine Ridge are sharply divided: some residents and families praise the rehabilitation therapy and describe staff as attentive and kind, while others report serious lapses in basic care and safety. The facility's Google rating of 2.5 from 23 reviews reflects this inconsistency, with several one-star accounts describing unanswered call buttons and safety incidents alongside glowing five-star recovery stories.

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