MyLivingChoice

Pine Crest Nursing Home

2100 E Sixth St

4.2(11 ratings)· Merrill average: 4.6

Part of The Ensign Group, Inc. · 11 communities · 4★ average

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Pine Crest Nursing Home, photo 11 / 2

Quick Facts

Total units
120
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
120

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Pine Crest Nursing Home is a skilled nursing and long-term care facility in Merrill, Wisconsin, with an overall Google rating of 4.2 from 11 reviews. Feedback is mixed: some families describe excellent, attentive care, while one detailed account raises serious concerns about staff conduct and consistency during a COVID-19 stay.

What reviewers praise

  • Praised for high-quality care when home care wasn't enough
  • Overall strong 4.2/5 average rating

What reviewers flag

  • One detailed report of rude staffing and inconsistent visitor rules
  • One account of medication list not being provided as requested
  • One report of therapy sessions being less frequent than expected
  • No published pricing information available

AI-generated from reviews and community data.

Pine Crest Nursing Home is a senior living community in Merrill, Wisconsin offering Skilled Nursing / Long Term Care and Memory Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.2 out of 5 across 11 reviews.

About Pine Crest Nursing Home

Pine Crest Nursing Home is a memory care and skilled nursing community licensed for up to 120 residents in Merrill, Wisconsin. The facility is county-owned and holds Medicare and Medicaid certification for all beds, with a CMS overall star rating of 4 out of 5 stars.

The community provides 24-hour staffing and on-site nursing care, with private rooms available. Residents have access to an emergency call system, medication management, housekeeping, and laundry services. Gathering and activity spaces support social engagement, and the facility is wheelchair accessible.

Types of Care at Pine Crest Nursing Home

Memory CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities

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Reviews of Pine Crest Nursing Home

4.2overall · 11 ratings combined

4.2★ on Google (11)

Ron Iams

Sep 2023

via Google ↗ · Report

This is the facility where Aunt Jessie received extremely high quality care when living alone at home became too much for her to easily do.

Kody Koelsch

Jul 2021

via Google ↗ · Report

One of my family member is in there during covid. Was transferred to pinecrest and is quarantine for two weeks. Today I heard the patient down the hall that there is a family member to the nurse, that is Quarantine TOO. just today I heard that she/him had a vist today and up to 6 people. While we over here following the rules for only two people at a time and 2 time a week. Next they were giving my family members pills that she took already. She ask for a pill list of what she takes. They never gave her a list. So she had to look through her doc notes! She is in there for therapy. She only had therapy onces. Staffing are rude. Asking when we are leave on our time cuz the nurse had appointment and would like to leave. She is on our vist time! Our family will be taking our family out of therapy there and will be doing it at home. Don't go to pinecrest rehab or even the nursing home cuz they don't know what they are doing!!

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In Wisconsin, memory care usually runs $3,500 to $4,900 a month.

Will Medicaid be needed to help pay for care?

Medicare pays for short rehabilitation stays after a hospital stay, not ongoing care in a community.

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By submitting, you're okay with us and Pine Crest Nursing Home reaching out by phone, email or text. Always free for families. If you move in, the community you chose pays us a referral fee, never you; any nearby communities we suggest are chosen by your answers, never by what they pay us. Referral agreements are our only tie to the communities we list. If a community stops meeting our qualifications, for example its licence lapses or it stops accepting referrals, we stop suggesting it. How we work · FAQ

Government Inspection History

7 inspection visits in the last three years, 29 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Aug 27, 2025Health Complaint1 citation
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 25, 2025

Jun 18, 2025Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 9, 2025

May 1, 2025Fire Safety StandardHealth Standard11 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 13, 2025

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 13, 2025

  • Follow proper procedures when the fire alarm was out of service for more than 4 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 13, 2025

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 13, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 27, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 27, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2025

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 27, 2025

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 27, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 27, 2025

  • Post nurse staffing information every day.

    Severity C of L: potential for minimal harm, widespreadCorrected May 27, 2025

Oct 14, 2024Health Complaint1 citation
  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 16, 2024

Aug 20, 2024Health Complaint1 citation
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 10, 2024

Mar 6, 2024Fire Safety StandardHealth Standard5 citations
  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 25, 2024

  • Meet requirements for the use of electrical equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2024

  • Provide a written emergency evacuation plan.

    Severity C of L: potential for minimal harm, widespreadCorrected Mar 25, 2024

  • Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

    Severity C of L: potential for minimal harm, widespreadCorrected Mar 29, 2024

Mar 8, 2023Fire Safety StandardHealth Standard9 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 7, 2023

  • Provide a written emergency evacuation plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 5, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 5, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 5, 2023

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2023

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 30, 2023

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 30, 2023

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 30, 2023

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 30, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Pine Crest Nursing Home offer?

Pine Crest Nursing Home offers Memory Care and Skilled Nursing / Long Term Care.

Where is Pine Crest Nursing Home located?

Pine Crest Nursing Home is located at 2100 E Sixth St in Merrill, Wisconsin.

What do families say about Pine Crest Nursing Home?

Pine Crest Nursing Home carries a 4.2 out of 5 rating from 11 Google reviews. Pine Crest Nursing Home is a skilled nursing and long-term care facility in Merrill, Wisconsin, with an overall Google rating of 4.2 from 11 reviews. Feedback is mixed: some families describe excellent, attentive care, while one detailed account raises serious concerns about staff conduct and consistency during a COVID-19 stay. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did Pine Crest Nursing Home do on recent health and safety inspections?

Pine Crest Nursing Home had 7 government inspection visits in the last three years, with 29 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Pine Crest Nursing Home?

Submit the Request Information form on this page, or contact Pine Crest Nursing Home directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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