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Pickersgill Retirement Community

615 Chestnut Avenue

4(89 ratings)· Towson average: 4.2

Pickersgill Retirement Community, photo 11 / 5

Quick Facts

Total units
43
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
43
Contract model
Rental community, no buy-in fees or lifetime contracts
Rehab services
On-site PT, OT, and speech therapy via Assisted Rehab partnership
Market position
Only continuing care rental community in Baltimore area

What Families Think

Reviews for Pickersgill are sharply divided: some families praise friendly staff, clean apartments, and a full activities calendar, while others describe serious concerns about pest infestations, disrespectful caregiving, and disorganized management. The community operates as a rental continuing care retirement community with on-site rehabilitation services, but the negative reports raise real questions about day-to-day care quality.

The Good

  • Friendly, helpful staff noted by some reviewers
  • Clean, nicely sized apartments
  • Ample parking available
  • Organized activities like holiday concerts
  • On-site rehab partnership for PT/OT/speech therapy

The Bad

  • Multiple reports of mice infestation, including on the fourth floor
  • Several reviewers describe disrespectful or uncompassionate caregiving staff
  • Reports of poor management and disorganized operations
  • Complaints about food quality and late meal service

AI-generated from reviews and community data.

Pickersgill Retirement Community is a senior living community in Towson, Maryland offering Independent Living, Assisted Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 89 reviews.

About Pickersgill Retirement Community

Pickersgill Retirement Community is a continuing care rental retirement community located in Towson, Maryland, offering independent and assisted living options without buy-in fees or lifetime contracts. Situated on 16 acres among mature maple and dogwood trees, the community has served seniors for more than 220 years and is the only continuing care rental retirement community in the Baltimore area.

The community provides comprehensive rehabilitation and therapeutic services through its partnership with Assisted Rehab, including physical therapy, occupational therapy, and speech therapy. Treatment programs address falls management, pain management, mobility training, activities of daily living, cognitive therapy, incontinence management, post-surgical care, post-stroke care, cardiopulmonary rehabilitation, vestibular rehabilitation, and wound care, with staff collaborating across administration, nursing, social work, dietary, and activities departments.

Pickersgill offers maintenance-free living with prepared meals and is conveniently located in West Towson near cinemas, stores, restaurants, and top-rated hospitals. The community is within easy driving distance to Washington D.C., Philadelphia, New York City, and Maryland's Eastern Shore. Recent renovations have upgraded the main lobby, dining room, and common areas throughout the community.

The community fosters an active lifestyle with engaging activities and time-saving services designed to support residents' independence and specific lifestyle needs.

Types of Care at Pickersgill Retirement Community

Assisted LivingIndependent LivingSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Transportation Services

Activities

  • Birthday / Holiday Parties
  • Day Trips and Outings
  • Religious Services
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Pickersgill Retirement Community

4overall · 89 ratings combined

4★ on Google (89)

Katherine Velasquez

Aug 2025

via Google

This place is a terrible place for a person to live. I have witness several times. How nurses and caregivers disrespect the residents The four floor is so dirty. Infested with mice The residents are treated really bad. The caregivers are very disrespectful. They have no compassion, and no empathy whatsoever the management is the worst for letting them get away with it. The food is horrible I don’t understand how this people pay so much and get in return terrible service. I definitely do not recommend this place at all. If you really love your loved ones please stay away from this place.

Noah Oliver

Nov 2024

via Google

pickergill is a very great retirement home. besides the kitchen staff, they are very unsanitary and rude and i hate it. down to the servers and supervisors eating while serving the residents then how the kitchen staff nasty attitude towards the residents and there co-workers. the mice problem will never change do to the food and dirty tables lying around.

Latoya KP

Jun 2023

via Google

Beautiful, clean environment. The manager, I believe her name was Jennifer was warm and super nice. The apartments were a very nice size and there is plenty of parking.

William Smith

Dec 2019

via Google

Pickersgill is one of the nicest assisted living facilities I have ever been to. Everyone is friendly and helpful and they take great care of the residents. We especially enjoyed the Christmas concert by the Gilman Traveling Men. It's really nice that they have so many activities for the residents.

Dazia Moore

Feb 2019

via Google

Would not remeommend at all. This establishment is very unorganized, they do not care so much for the needs of the residents. They have mice running around as well and some of the residents have to eat there around mice on a trap. The residents also get their food very late due to unorganized staff and poor mangement. Honestly save your time and your effort for some where that is better. Coming from someone who tries to see the good in place, this is not good at all.

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Government Inspection History

3 inspection visits in the last three years, 25 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 10, 2026Fire Safety StandardHealth ComplaintHealth Standard6 citations
  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 19, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 19, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2026

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2026

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2026

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2026

Jan 31, 2025Fire Safety StandardHealth Standard15 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 23, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 14, 2025

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 23, 2025

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 23, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 14, 2025

  • Observe each nurse aide's job performance and give regular training.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2025

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2025

  • Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2025

  • Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2025

  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2025

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2025

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2025

Feb 28, 2020Fire Safety StandardHealth Standard4 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2020

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2020

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2020

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2020

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Pickersgill Retirement Community offer?

Pickersgill Retirement Community offers Assisted Living, Independent Living and Skilled Nursing / Long Term Care.

Where is Pickersgill Retirement Community located?

Pickersgill Retirement Community is located at 615 Chestnut Avenue in Towson, Maryland.

What do families say about Pickersgill Retirement Community?

Reviews for Pickersgill are sharply divided: some families praise friendly staff, clean apartments, and a full activities calendar, while others describe serious concerns about pest infestations, disrespectful caregiving, and disorganized management. The community operates as a rental continuing care retirement community with on-site rehabilitation services, but the negative reports raise real questions about day-to-day care quality.

How did Pickersgill Retirement Community do on recent health and safety inspections?

Pickersgill Retirement Community had 3 government inspection visits in the last three years, with 25 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Pickersgill Retirement Community?

Submit the Request Information form on this page to connect with Pickersgill Retirement Community and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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