MyLivingChoice

Phelps Health Home Health and Hospice

1500 MO-72

3.5(4 ratings)· Rolla average: 3.6

Phelps Health Home Health and Hospice, photo 11 / 2

Quick Facts

Medicare quality
2.5 of 5 stars

Home Health Compare

Medicare certified
Since 1998

What Families Think

Families of home health and hospice patients at Phelps Health often praise the compassion and skill of individual nurses and therapists, especially during stroke recovery and end-of-life care. However, a few reviewers raised concerns about management communication and infection control practices.

The Good

  • Nurses and therapists described as caring and professional
  • Positive experiences with stroke recovery therapy
  • Compassionate end-of-life hospice support praised by families

The Bad

  • One report of manager unprofessional and poor communication
  • One report of therapy equipment not sanitized between patients

AI-generated from reviews and community data.

Phelps Health Home Health and Hospice is a home health agency serving Rolla, Missouri offering Home Health. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 3.5 out of 5 across 4 reviews.

About Phelps Health Home Health and Hospice

Phelps Health Home Health and Hospice is a home health and hospice community in Rolla, Missouri.

Families rate Phelps Health Home Health and Hospice 3.5 out of 5 based on 4 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Phelps Health Home Health and Hospice

Home Health

Amenities

Room Amenities

  • Emergency Call System

Community Amenities

  • 24-Hour Staff
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Phelps Health Home Health and Hospice

3.5overall · 4 ratings combined

3.5★ on Google (4)

Laura

Jan 2026

via Google

They took great care of my mother in her final days. Most amazing group of nurses I have ever met. Always nice, supportive, caring and never felt like I was an inconvenience. I cannot say enough kind words regarding them. Special thank you to Cindy, Amy, Nikki and Zack. You guys are truly angels!

James Parker

Oct 2025

via Google

The nurses were great but the manager is not professional. She decided to stop sending nurses for my wife and didn’t notify us. I called and she kept talking over me and wouldn’t listen to what I said. I would recommend you find another service unless they replace the manager

Richard Baptiste Sr.

Aug 2024

via Google

Can not say enough about the job they did with my Moms recovery from a stroke very professional and very caring she love each and every one of her therapist

Lisa DuLany

Mar 2020

via Google

During this time of social isolation and significant health risks, it was alarming to learn the therapy staff did not sanitize or disinfect the therapy equipment between patients. Why haven't they implemented the recommended precautions to protect their patients?!

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Medicare Quality of Care

Phelps Health Home Health and Hospice is a Medicare-certified home health agency (certified since 1998). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

2.5 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services
  • Home health aide

What patients say

5.0 / 5 patient survey rating

  • Would definitely recommend the agency83%US 79%
  • Rated their overall care 9 or 10 out of 1090%US 85%
  • Care was given in a professional way91%US 89%
  • The team communicated well90%US 86%
  • The team discussed medicines, pain and home safety89%US 82%

262 completed patient surveys, 26% response rate.

Hospital outcomes

  • Discharged to the community96%US 80%Better than
  • Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
  • Preventable hospital visits during care (lower is better)12%US 11%Same as

How patients did

  • Care started within 2 days of referral100%US 94%
  • Patients got better at walking or moving around76%US 83%
  • Patients got better at getting in and out of bed79%US 83%
  • Patients got better at bathing82%US 86%
  • Patients' breathing improved82%US 85%
  • Patients got better at taking medications correctly76%US 81%
  • Patients who had a fall with major injury (lower is better)1%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations66%US 61%

Service area

Phelps Health Home Health and Hospice reports serving 39 ZIP codes, including Belle, Beulah, Bland, Boss, Bourbon, Brinktown, Cherryville, Cook Sta, Crocker, Cuba and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 267555. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Phelps Health Home Health and Hospice offer?

Phelps Health Home Health and Hospice offers Home Health.

Where is Phelps Health Home Health and Hospice located?

Phelps Health Home Health and Hospice is located at 1500 MO-72 in Rolla, Missouri.

What do families say about Phelps Health Home Health and Hospice?

Families of home health and hospice patients at Phelps Health often praise the compassion and skill of individual nurses and therapists, especially during stroke recovery and end-of-life care. However, a few reviewers raised concerns about management communication and infection control practices.

Does Medicare cover care from Phelps Health Home Health and Hospice?

Yes. Phelps Health Home Health and Hospice is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 2.5 out of 5 stars.

Do I need a referral to use Phelps Health Home Health and Hospice?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Phelps Health Home Health and Hospice?

Submit the Request Information form on this page to connect with Phelps Health Home Health and Hospice and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Phelps Health Home Health and Hospice? Claim this listing to update photos, pricing, and details. It's free.

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