1 / 5CMS Care Compare
Reviews of Penacook Place are mixed, with several families praising compassionate, attentive staff in memory care and long-term care, while others describe serious staffing shortages and neglect. The facility has earned deficiency-free state surveys for two consecutive years, but some reviewers report understaffing led to unmet needs like cold food and delayed assistance.
AI-generated from reviews and community data.
Penacook Place is a senior living community in Haverhill, Massachusetts offering Assisted Living, Memory Care and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 72 reviews.
Penacook Place is a 160-bed assisted living and nursing care center located near downtown Haverhill, Massachusetts. The facility is a member of Covenant Health and provides skilled nursing care for long-term stays, short-term rehabilitation, and memory care services.
The community is committed to the health and well-being of residents and maintains a warm, welcoming environment. Staff are dedicated to supporting residents through stays of any length, whether for ongoing care or recovery.
Penacook Place hosts a variety of activities and events each month for residents, families, and staff, with a monthly newsletter calendar to help residents choose activities that interest them. The facility also organizes community outreach projects, including making lunches for those in need, operating a school backpack program, conducting raincoat and seasonal hat and glove drives for veterans.
The facility has earned a deficiency-free survey from the Massachusetts Department of Public Health for the second consecutive year, reflecting its commitment to providing high-quality care.
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Help Me Choose4overall · 72 ratings combined
4★ on Google (72)
Renee Carlino
Jun 2026
I am so pleased with the level of care that my father received in the memory care unit. The nursing home is always clean, the patients are well cared for, and the entire staff is amazing. My family and I were always kept informed and always had the opportunity to ask any questions we had. They made the entire process painless, even after his passing. I am so grateful to have found them.
Glenn Nickerson
Feb 2026
I can't say enough good about the staff at Penacook Place! My mother was a resident from November 2024 to December 2025 before she passed. She received the best care imaginable! I can't thank the staff at 3 North enough for all they did. Personally, I would like to thank Crystal, Sarah, Snow, Patricia, and the countless other staff members who cared for my mother. The administration kept me well informed as to her needs. To say they have a difficult job would be an understatement. I saw them deal many times with less than cooperative residents and each time it was with kindness and patience! I will be forever in their debt and I thank you so very much!
T Lynn
Dec 2025
A family member was here back in 2018 and it was a horrible place. She was in pain. She needed her medicine. She hit the call button. It would take a long time for somebody to come into the room. They would also leave her sitting on a bed pan for hours at a time The room would smell of urine. It was also Very dirty, looking and outdated
Johanna Villa
Feb 2025
Such a beautiful place..Staffs are very caring, loving,friendly and awesome. Took very, very good care of my grandfather till his passing today. Definitely recommend anyone to bring their love ones to stay in this wonderful place its like paradise so peacefully. Loved the little Catholic church they have inside. Thank u to all in Penacook Place you did a wonderful job with my grandfather. Keep up the great work! 👍
Nancy Thomas
Oct 2019
There are some caring people who work here, but the management is pretty awful. In the many months our family member was there we saw a serious shortage of staff resulting in patient needs unmet. Multiple times there were not enough staff to feed all the residents who needed assistance. The food which should have been warm was usually cold by the time the patient received it. Residents who ate in the common room had only one or two staff monitoring them. Bedridden individuals often had very long wait times to get assistance. At one point it was obvious our family member had not had their hair washed in weeks. After we made it known this was a problem things got somewhat better but we had to stay on top of it and repeatedly remind the staff.that this was needed. On the positive side there are some nurses and aides that are quite caring. Unfortunately the good ones are spread way too thin. I’m not a psychologist but it appears that a number of the staff have just given up trying to do a good job. I honestly believe in a facility with better care our loved one likely would have lived longer, or at a minimum they would have lived better. Overall the place is poorly managed. I would not recommend putting a loved one here.
6 inspection visits in the last three years, 51 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 6, 2026
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 14, 2026
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 26, 2025
Have an enclosure around a vertical opening shaft.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 26, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 26, 2025
List the names and contact information of those in the facility.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 26, 2025
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 26, 2025
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 26, 2025
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 26, 2025
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 26, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 26, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 26, 2025
Address subsistence needs for staff and patients.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 26, 2025
Establish procedures for tracking staff and patients during an emergency.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 26, 2025
Create arrangements with other facilities to receive patients.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 26, 2025
Have elevators that firefighters can control in the event of a fire.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 26, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 26, 2025
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2025
Have properly located and lighted "Exit" signs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2025
Ensure that residents are free from significant medication errors.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 20, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 24, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 24, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 24, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 24, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 24, 2024
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 11, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 30, 2023
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 30, 2023
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 30, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 12, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 12, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2023
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2023
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2023
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2023
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2023
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2023
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2023
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2023
Ensure that residents are fully informed and understand their health status, care and treatments.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2023
Provide or get specialized rehabilitative services as required for a resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2023
Provide properly sized and located linen or trash receptacles.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2023
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2023
Ensure each resident receives an accurate assessment.
Severity B of L: potential for minimal harm, patternCorrected Apr 30, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Penacook Place offers Assisted Living, Memory Care and Skilled Nursing / Long Term Care.
Penacook Place is located at 150 Water Street in Haverhill, Massachusetts.
Reviews of Penacook Place are mixed, with several families praising compassionate, attentive staff in memory care and long-term care, while others describe serious staffing shortages and neglect. The facility has earned deficiency-free state surveys for two consecutive years, but some reviewers report understaffing led to unmet needs like cold food and delayed assistance.
Penacook Place had 6 government inspection visits in the last three years, with 51 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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