150 Water Street
4(72 ratings)· Haverhill average: 4.2
1 / 5CMS Care Compare
Reviews of Penacook Place are mixed, with several families praising compassionate, attentive staff in memory care and long-term care, while others describe serious staffing shortages and neglect. The facility has earned deficiency-free state surveys for two consecutive years, but some reviewers report understaffing led to unmet needs like cold food and delayed assistance.
AI-generated from reviews and community data.
Penacook Place is a 160-bed assisted living and nursing care center located near downtown Haverhill, Massachusetts. The facility is a member of Covenant Health and provides skilled nursing care for long-term stays, short-term rehabilitation, and memory care services.
The community is committed to the health and well-being of residents and maintains a warm, welcoming environment. Staff are dedicated to supporting residents through stays of any length, whether for ongoing care or recovery.
Penacook Place hosts a variety of activities and events each month for residents, families, and staff, with a monthly newsletter calendar to help residents choose activities that interest them. The facility also organizes community outreach projects, including making lunches for those in need, operating a school backpack program, conducting raincoat and seasonal hat and glove drives for veterans.
The facility has earned a deficiency-free survey from the Massachusetts Department of Public Health for the second consecutive year, reflecting its commitment to providing high-quality care.
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Help Me Choose4overall · 72 ratings combined
4★ on Google (72)
Renee Carlino
Jun 2026
I am so pleased with the level of care that my father received in the memory care unit. The nursing home is always clean, the patients are well cared for, and the entire staff is amazing. My family and I were always kept informed and always had the opportunity to ask any questions we had. They made the entire process painless, even after his passing. I am so grateful to have found them.
Glenn Nickerson
Feb 2026
I can't say enough good about the staff at Penacook Place! My mother was a resident from November 2024 to December 2025 before she passed. She received the best care imaginable! I can't thank the staff at 3 North enough for all they did. Personally, I would like to thank Crystal, Sarah, Snow, Patricia, and the countless other staff members who cared for my mother. The administration kept me well informed as to her needs. To say they have a difficult job would be an understatement. I saw them deal many times with less than cooperative residents and each time it was with kindness and patience! I will be forever in their debt and I thank you so very much!
T Lynn
Dec 2025
A family member was here back in 2018 and it was a horrible place. She was in pain. She needed her medicine. She hit the call button. It would take a long time for somebody to come into the room. They would also leave her sitting on a bed pan for hours at a time The room would smell of urine. It was also Very dirty, looking and outdated
Johanna Villa
Feb 2025
Such a beautiful place..Staffs are very caring, loving,friendly and awesome. Took very, very good care of my grandfather till his passing today. Definitely recommend anyone to bring their love ones to stay in this wonderful place its like paradise so peacefully. Loved the little Catholic church they have inside. Thank u to all in Penacook Place you did a wonderful job with my grandfather. Keep up the great work! 👍
Nancy Thomas
Oct 2019
There are some caring people who work here, but the management is pretty awful. In the many months our family member was there we saw a serious shortage of staff resulting in patient needs unmet. Multiple times there were not enough staff to feed all the residents who needed assistance. The food which should have been warm was usually cold by the time the patient received it. Residents who ate in the common room had only one or two staff monitoring them. Bedridden individuals often had very long wait times to get assistance. At one point it was obvious our family member had not had their hair washed in weeks. After we made it known this was a problem things got somewhat better but we had to stay on top of it and repeatedly remind the staff.that this was needed. On the positive side there are some nurses and aides that are quite caring. Unfortunately the good ones are spread way too thin. I’m not a psychologist but it appears that a number of the staff have just given up trying to do a good job. I honestly believe in a facility with better care our loved one likely would have lived longer, or at a minimum they would have lived better. Overall the place is poorly managed. I would not recommend putting a loved one here.
Penacook Place offers Skilled Nursing / Long Term Care.
Penacook Place is located at 150 Water Street in Haverhill, Massachusetts.
Reviews of Penacook Place are mixed, with several families praising compassionate, attentive staff in memory care and long-term care, while others describe serious staffing shortages and neglect. The facility has earned deficiency-free state surveys for two consecutive years, but some reviewers report understaffing led to unmet needs like cold food and delayed assistance.
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