MyLivingChoice

Pembroke Center

310 E Wardell Drive

4(82 ratings)

Part of Genesis HealthCare · 137 communities · 4.1★ average

Pembroke Center, photo 11 / 6

Quick Facts

Total units
84
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
84
Rehab focus
Specialized orthopedic rehabilitation and amputation care
Quality recognition
AHCA Bronze Quality Award Winner
Stay options
Offers respite care in addition to long-term stays
Cognitive safety measure
Alarm system for residents with cognitive deficits

What Families Think

The Good

  • Specialized orthopedic rehab for joint replacement and amputation
  • AHCA Bronze Quality Award for care quality
  • Offers respite care for short-term stays
  • Alarm system supports residents with cognitive deficits

The Bad

  • No pricing information published

AI-generated from reviews and community data.

Pembroke Center is a senior living community in Pembroke, North Carolina offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Housekeeping and Emergency Call System. Families rate it 4.0 out of 5 across 82 reviews.

About Pembroke Center

Pembroke Center is an 84-bed skilled nursing facility in Pembroke, North Carolina offering post-hospital short-term rehabilitation, long-term care, and respite care. The facility accepts Medicare, Medicaid, and most private insurances.

The community provides specialized orthopedic rehabilitation services, including care for joint replacement, injuries, and amputation. Staff are dedicated to serving the medical and rehabilitation needs of individuals recovering from illness or injury.

Residents have access to comfortable common and lounge areas for gathering with friends and family. The facility maintains an alarm system to aid in the security of residents with cognitive deficits. Pembroke Center is an AHCA Bronze Quality Award Winner.

Types of Care at Pembroke Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)
  • Security

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Help Me Choose

Reviews of Pembroke Center

4overall · 82 ratings combined

4★ on Google (82)

Yvonne Valov

Jun 2026

via Google

It's 11.30 at night ans I have asked for pain meds since 9pm. I have bone cancer and am in a lot of pain. This place is just insane. Do not put any relative here. I just threatened to leave ama. If I can get transferred tomorrow I will. Food is mediocre. No fresh fruit . Grits and scrambled eggs every morning. All starches. NOT enough nurses. Only 1 for the entire place. I waited from 10.30 till 3 am the other night for meds, after asking repeatedly. If I wasn't reliant on 02 I would leave immediately. My roommate and I didn't get a dinner tray last Saturday. When I spoke up, they said I should have spoken up earlier. Got a cold turkey sandwich without any condiments, ice cold French fries, 1/2 cup of applesauce and a watered down ice tea...no ice. It was prison food. Ice tea with every meal. The night nurse told me that new admissions are given priority over pain meds.

Courtney Brown

Feb 2026

via Google

Crashawnda I believe is the director of admissions. She was absolutely wonderful at helping me. I would highly recommend this facility.

Kathleen Stierwalt

Feb 2026

via Google

Recently acquainted to this community and am enjoying to get to know the variety of residents who are staying here. The team has really pulled together and are growing everyday. So glad to be here

melinda locklear

Dec 2025

via Google

This place is not fit for a fly! As a matter of fact, the flies make sure to stay away from Genesis, surprising because it smells so bad in there! Therapist are rude and uncaring, nurses are liars and CNA or PCT are lacking! If anyone has any family there you need to find another facility, unless you want them to die of neglect! My boyfriend was there for rehabilitation and to receive IV antibiotics, he went in on the 25th of Nov. and on Dec. 5th he was admitted back to the hospital and had to have knee surgery again on Saturday Dec. 6. For them to operate on a Saturday, you know it was bad. Only because they were not flushing the midline and giving him his IV antibiotics!!!!

Marjorie Ferguson

Mar 2023

via Google

The patient service their is awful! This is due to the unskilled, uncaring supervisory staff. The supervisory staff does not communicate with each other! My brother was there for about two weeks. Some days I arrived there to visit him and he and his roommate were soaked in urine!

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Government Inspection History

9 inspection visits in the last three years, 49 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 21, 2026Health Complaint2 citations
  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 11, 2026

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 11, 2026

Jan 20, 2026Health Complaint1 citation
  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 27, 2026

Nov 21, 2025Fire Safety StandardHealth ComplaintHealth Standard20 citations
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 20, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 20, 2026

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 20, 2026

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 20, 2026

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 20, 2026

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 20, 2026

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 20, 2026

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 20, 2026

  • Assure that each resident’s assessment is updated at least once every 3 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 20, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 20, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 20, 2026

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 20, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 10, 2025

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 20, 2026

  • Observe each nurse aide's job performance and give regular training.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 20, 2026

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 20, 2026

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 27, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2026

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2026

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2026

Jun 5, 2025Health Complaint2 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 28, 2025

  • Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 7, 2025

Nov 20, 2024Fire Safety StandardHealth ComplaintHealth Standard13 citations
  • Have a battery powered remote alarm panel in a location accessible by operating personnel.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 21, 2025

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 18, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 18, 2024

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 18, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 18, 2024

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2024

  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2024

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2024

  • Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 21, 2025

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 21, 2025

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 21, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Dec 18, 2024

May 31, 2024Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected May 18, 2024

Nov 16, 2023Fire Safety StandardHealth ComplaintHealth Standard6 citations
  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 14, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 14, 2023

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 14, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 14, 2023

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 14, 2023

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 2, 2024

Sep 7, 2023Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 17, 2023

Jul 20, 2023Health Complaint3 citations
  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 17, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 17, 2023

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 17, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Pembroke Center offer?

Pembroke Center offers Skilled Nursing / Long Term Care.

Where is Pembroke Center located?

Pembroke Center is located at 310 E Wardell Drive in Pembroke, North Carolina.

How did Pembroke Center do on recent health and safety inspections?

Pembroke Center had 9 government inspection visits in the last three years, with 49 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Pembroke Center?

Submit the Request Information form on this page to connect with Pembroke Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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Nearby Communities

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Prefer to stay home?

Home care agencies serving Pembroke bring help to the house: daily living, companionship, and respite for family caregivers.