1 / 5CMS Care Compare
Reviews of Pearl City Post Acute are sharply divided: several families praise the rehab and physical therapy team for helping patients regain mobility, while multiple others describe serious neglect, hygiene failures, and slow emergency communication. This split suggests experience may vary significantly depending on the unit or shift.
AI-generated from reviews and community data.
Pearl City Post Acute is a senior living community in Pearl City, Hawaii offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.2 out of 5 across 26 reviews.
Pearl City Post Acute is a skilled nursing and long-term care facility in Pearl City, Hawaii, licensed for 122 residents. It provides acute care, wound management, and physical rehabilitation services.
Family experiences at the facility are sharply divided. Several families reported serious concerns about care quality, including inadequate wound care leading to infection, lack of dignity and attentiveness to residents, and in one case, medical neglect that contributed to a critical health event. However, other families described positive rehabilitation outcomes, noting that nursing and CNA staff provided skilled, professional, and caring care during recovery from acute conditions and mobility limitations.
The facility holds a 3.2 out of 5 Google rating based on 26 reviews, reflecting this stark variation in reported experiences. Prospective residents and families may want to discuss specific care protocols and staffing directly with administration before admission.
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Help Me Choose3.2overall · 26 ratings combined
3.2★ on Google (26)
Micah
Sep 2025
I appreciate this nursing home being free via Medicaid, truly, but they almost killed my father. The doctors at the ER told us that this facility provided horrible care leading to his heart stopping. Too high CO2 levels or something like that.
Sandra Nakazato
Jun 2025
On the outside Pearl City Post Acute looks like any other care facility, however the care my mother-in-law received was certainly not skilled nursing. My mother-in-law is an alert and articulate 95 year old who was not treated with care and dignity. On day 6 she called me crying and begged for me to get her out. She reported that she was not being cared for. She was there for 7 days and insisted the doctor had never come by even once to introduce himself. She also reported waiting for several hours to receive scheduled pain medication. Once when she asked what the delay was, the employee told her that she was not the only person on the floor and they had 40 others to take care of. The night shift care was the worst. She said she was actually ignored or spoken to harshly by the night shift staff. If you go to visit your loved one, the care staff pretty much ignore you and look irritated when you interrupt their talk story session to ask a question. I did not ever speak to anyone who knew anything about my mother-in-law. The excuse given was “I was just assigned to her case.” Everyone I spoke to said the same thing. Once we decided we wanted her discharged, we were given the run around by Susan the social worker. She seemed more interested in maintaining control over paperwork and process than fulfilling the wishes of my mother-in-law. Her lack of responsiveness led to my mother-in-law having to stay another night. Hearing her cry about how much she wanted to leave this terrible place broke my heart. I wish you could give a Zero star rating. If you have a choice, DO NOT send your loved one here.
Michael Kiyan
May 2025
I've been at PCN for 79 days. I arrived needing acute care and physical therapy. I was unable to stand and had T-Rex arm reach. The RNs and CNAs were professional, caring and very skilled in patient care and rehab. I know, I was a CNA over 10 years in personal care home, in a senior behavioral dept, snf dept, medsurge dept, ER dept. I worked in a resident nursing facility, hospital facility, and mental health facility. Here, the CNAs are compassionate and hardworking in patient care. The RNs are skilled in providing medical care and in providing pain medications timely as needed. The medical activity staff are vibrant in providing activities and games for patients to compliment the medical care and physical therapy they're receiving. They encourage family visits and participation along patients in a relaxed setting. The kitchen provide healthy meals with a variety of ethnic favorites as well as a few alternative substitutions to please. The physical and occupational therapist are skilled to promote patients physical strengthing and regain their ability and agility to endure daily ADLs needed for when they leave here. The administrative staff provides needed support to make sure that your stay here is productive, pleasing and goal reaching. This is a complete package, don't you think. I did, and I walked out of there with skills to practice at home to keep what I regained. REACH FOR THE SKY...I did! Big Mahalo to everyone. ❤️ 👍🤙 THIS PLACE IS THE TOTAL PACKAGE!
Davilene Anakalea
Apr 2025
If you’re looking for a rehab place to send your love ones to PEARL CITY NURSING HOME IS THE PLACE! My mom started at PCNH back in the beginning of March 2025. I met and had a meeting with the whole team from social workers, head of rehab, head nurse and an office clerk. They went over everything with us and what to look forward to. Mom started there couldn’t even sit up by herself or even stand. The rehab team worked hard, supporting and build up her confidence five days a week. About two months later mom is able to sit up, stand and walk by herself. The team in rehab from PT, OT, Speech and the Boss Lady Kacie is an AWESOME OHANA TEAM! They were always there to help, answer any of our questions and concerns we needed. I’ve never saw such a positive Ohana team that supports one another in helping us families! I also spent time with other residence at PCNH and they all look forward to going to rehab. They all enjoy rehab because of the environment, the workouts and especially the rehab Ohana! May you folks always be blessed as you all have blessed us!!!! ALOHA & MAHALO NUI LOA, Davey
Shazelynn Pagampao
Dec 2024
My grandmother was sent to this nursing home directly from Pali Momi and spent a significant amount of time there. Unfortunately, the care she received was appalling and completely unacceptable. During her stay, she developed a wound that became severely infected due to neglect. The wound was large and deep, yet wound care only visited her once a week. This lack of attention led to a series of serious health issues. The hygiene standards at this facility are horrendous. They do not bathe or change residents promptly after accidents, leaving them to sit in their mess for extended periods. At best, residents might get wiped down once a day, which is entirely inadequate. The neglect of my grandmother’s hygiene and wound care caused her infection to worsen, resulting in her losing the ability to walk, stand, or move on her own. She also began hallucinating and became gravely ill. Her health deteriorated so rapidly that it terrified our entire family. Eventually, she had to be transferred to a hospital due to breathing complications. While there, we learned that the infection had spread to her bones, which explained her loss of mobility. This level of neglect and incompetence is shocking, and it’s terrifying that this facility is still operating. Adding to the nightmare, the nursing home does not follow HIPAA regulations and shows no regard for transparency or family communication. If a resident requires emergency assistance and 911 is called, they have a policy of waiting four hours to notify the family. Imagine not knowing for four hours if your loved one is hurt or on the brink of passing—this is unacceptable and inhumane. We had no idea how negligent this facility was until my grandmother’s health started declining dramatically. Everything spiraled downhill, and it’s clear that they do not prioritize the well-being of their residents. Please think twice before placing your loved one here—it could cost them their health and dignity.
7 inspection visits in the last three years, 34 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 8, 2026
Ensure that residents are fully informed and understand their health status, care and treatments.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 8, 2026
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 8, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 8, 2026
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 8, 2026
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 8, 2026
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 8, 2026
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 8, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 8, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 5, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 13, 2024
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 13, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2024
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2024
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2024
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 29, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 29, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 8, 2023
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 8, 2023
Conduct risk assessment and an All-Hazards approach.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2023
Have properly located and lighted "Exit" signs.
Severity C of L: potential for minimal harm, widespreadCorrected May 22, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Pearl City Post Acute offers Skilled Nursing / Long Term Care.
Pearl City Post Acute is located at 919 Lehua Avenue in Pearl City, Hawaii.
Reviews of Pearl City Post Acute are sharply divided: several families praise the rehab and physical therapy team for helping patients regain mobility, while multiple others describe serious neglect, hygiene failures, and slow emergency communication. This split suggests experience may vary significantly depending on the unit or shift.
Pearl City Post Acute had 7 government inspection visits in the last three years, with 34 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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