MyLivingChoice

Pavilion of Ottawa

704 East Glover Street

4.5(63 ratings)· Ottawa average: 4.6

Pavilion of Ottawa — photo 11 / 5

Quick Facts

Total units
135
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Individual
Certified beds
135
Room setup
Private bathroom attached to each resident room

What Families Think

Families describe Pavilion of Ottawa as a clean, well-run skilled nursing facility with a standout activities program and attentive nursing and therapy staff, with many residents staying for years and receiving what reviewers call excellent end-of-life and rehabilitation care. A smaller number of reviewers reported lapses in basic care such as delayed hygiene assistance, staffing shortages on certain shifts, and unprofessional communication from at least one staff member.

The Good

  • Highly praised activities department with frequent events
  • Caring, attentive nursing and CNA staff
  • Strong physical and occupational therapy outcomes
  • Facility described as clean and well-maintained
  • Many residents stayed for years with consistent care
  • Staff helped families navigate insurance and paperwork

The Bad

  • Several reports of understaffing affecting hygiene and meal care
  • One report of a nurse being rude or dismissive with family concerns
  • One report of a resident being refused admission
  • Food described as not well-suited for diabetic or heart-healthy diets

AI-generated from reviews and community data.

About Pavilion of Ottawa

Pavilion of Ottawa is a skilled nursing facility in Ottawa, Illinois that provides post-acute care, short-term rehabilitation, and skilled nursing services designed to support recovery and restore independence.

The facility offers comprehensive therapeutic services with an activities program designed to engage residents. An activity director works with residents to encourage participation in social and recreational activities with other residents at the community.

The staff at Pavilion of Ottawa is described as properly staffed, friendly, and knowledgeable, committed to helping residents throughout their stay and recovery process.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

4.5overall · 63 ratings combined

4.5★ on Google (63)

Roberta

Jun 2026

via Google

My mom is at Pavilion of Ottawa. It is a very clean place. The nurses and staff are really nice there. They have an exercise day called silver sneakers which my mom said is fun and they have therapy there. They take them out on their doctors' trips. The staff members are very friendly. They have bingo and other games with the people.

Milt Edmonds

May 2026

via Google

Ottawa Pavilion is the cat's meow when it comes to Rehab and Care. Excellent Staff clean and friendly that takes away any stress you may have. The staff works extremely hard beans under the condition theCorporation and State cutbacks make it hard for the employees is an everyday challenge. But they seem to manage to get the job done and get it done right. I highly recommend Ottawa Pavilion All staff employees should get a raise for the work they do.

Mesha Reiman

Apr 2026

via Google

Loved knowing our uncle was being taken care of so well and that the activity director Christine encouraged him to be active with the other residents. Thank you Pavilion of Ottawa.

pat French

Apr 2026

via Google

The care I received was top notch, and the activity department was always making sure we had fun. Therapy was great, and all the staff go above and beyond to help. I would highly recommend anyone whom is looking for a great place to go to get back on their feet.

marie

Apr 2026

via Google

I stayed here a little longer than I wanted but I still met my goal of going home. I’m Happy and home thanks to great therapy team. Dawn answered all my insurance questions and helped me thru it.

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Frequently Asked Questions

What types of care does Pavilion of Ottawa offer?

Pavilion of Ottawa offers Skilled Nursing / Long Term Care.

Where is Pavilion of Ottawa located?

Pavilion of Ottawa is located at 704 East Glover Street in Ottawa, Illinois.

What do families say about Pavilion of Ottawa?

Families describe Pavilion of Ottawa as a clean, well-run skilled nursing facility with a standout activities program and attentive nursing and therapy staff, with many residents staying for years and receiving what reviewers call excellent end-of-life and rehabilitation care. A smaller number of reviewers reported lapses in basic care such as delayed hygiene assistance, staffing shortages on certain shifts, and unprofessional communication from at least one staff member.

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