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Families describe Pavilion of Ottawa as a clean, well-run skilled nursing facility with a standout activities program and attentive nursing and therapy staff, with many residents staying for years and receiving what reviewers call excellent end-of-life and rehabilitation care. A smaller number of reviewers reported lapses in basic care such as delayed hygiene assistance, staffing shortages on certain shifts, and unprofessional communication from at least one staff member.
AI-generated from reviews and community data.
Pavilion of Ottawa is a senior living community in Ottawa, Illinois offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.5 out of 5 across 63 reviews.
Pavilion of Ottawa is a skilled nursing facility in Ottawa, Illinois that provides post-acute care, short-term rehabilitation, and skilled nursing services designed to support recovery and restore independence.
The facility offers comprehensive therapeutic services with an activities program designed to engage residents. An activity director works with residents to encourage participation in social and recreational activities with other residents at the community.
The staff at Pavilion of Ottawa is described as properly staffed, friendly, and knowledgeable, committed to helping residents throughout their stay and recovery process.
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Help Me Choose4.5overall · 63 ratings combined
4.5★ on Google (63)
Roberta
Jun 2026
My mom is at Pavilion of Ottawa. It is a very clean place. The nurses and staff are really nice there. They have an exercise day called silver sneakers which my mom said is fun and they have therapy there. They take them out on their doctors' trips. The staff members are very friendly. They have bingo and other games with the people.
Milt Edmonds
May 2026
Ottawa Pavilion is the cat's meow when it comes to Rehab and Care. Excellent Staff clean and friendly that takes away any stress you may have. The staff works extremely hard beans under the condition theCorporation and State cutbacks make it hard for the employees is an everyday challenge. But they seem to manage to get the job done and get it done right. I highly recommend Ottawa Pavilion All staff employees should get a raise for the work they do.
Mesha Reiman
Apr 2026
Loved knowing our uncle was being taken care of so well and that the activity director Christine encouraged him to be active with the other residents. Thank you Pavilion of Ottawa.
pat French
Apr 2026
The care I received was top notch, and the activity department was always making sure we had fun. Therapy was great, and all the staff go above and beyond to help. I would highly recommend anyone whom is looking for a great place to go to get back on their feet.
marie
Apr 2026
I stayed here a little longer than I wanted but I still met my goal of going home. I’m Happy and home thanks to great therapy team. Dawn answered all my insurance questions and helped me thru it.
7 inspection visits in the last three years, 26 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 26, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 9, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 9, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 9, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 9, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 14, 2025
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 15, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 13, 2024
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 15, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 10, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 11, 2023
Have exits that are accessible at all times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 11, 2023
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 11, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 10, 2023
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 12, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2023
Have simulated fire drills held at unexpected times.
Severity C of L: potential for minimal harm, widespreadCorrected Oct 11, 2023
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Aug 2, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 6, 2022
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 3, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Pavilion of Ottawa offers Skilled Nursing / Long Term Care.
Pavilion of Ottawa is located at 704 East Glover Street in Ottawa, Illinois.
Families describe Pavilion of Ottawa as a clean, well-run skilled nursing facility with a standout activities program and attentive nursing and therapy staff, with many residents staying for years and receiving what reviewers call excellent end-of-life and rehabilitation care. A smaller number of reviewers reported lapses in basic care such as delayed hygiene assistance, staffing shortages on certain shifts, and unprofessional communication from at least one staff member.
Pavilion of Ottawa had 7 government inspection visits in the last three years, with 26 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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