MyLivingChoice

The Pavilion at Great Hills

11819 Pavilion Blvd

4.5(110 ratings)

The Pavilion at Great Hills — photo 11 / 11

Quick Facts

Ownership
Recently acquired by Sonida Senior Living
Memory Care Staffing
24-hour nursing staff available in memory care

What Families Think

Families overwhelmingly describe The Pavilion at Great Hills as a warm, well-run community where staff know residents by name and respond quickly in emergencies, with many singling out specific caregivers and directors for praise over multiple years. A few reviews raise more serious concerns, including one detailed account of inadequate transfer assistance that led to bed sores, and another describing disruption after a change in ownership. Overall sentiment is strongly positive, but the handful of critical reviews point to real variability in care consistency during certain periods.

The Good

  • Staff repeatedly praised for compassionate, attentive care
  • Quick, effective response during a medical emergency
  • Clean facility with pleasant, well-kept common areas
  • Tasty, restaurant-style dining consistently praised by visitors
  • Memory Care team specifically praised for patience and warmth
  • Leadership described as responsive and hands-on with families

The Bad

  • Recent ownership change led to staff turnover and communication issues
  • One detailed report of inadequate transfer assistance leading to bed sores
  • One report of a resident's room smelling of urine
  • No published pricing information available

AI-generated from reviews and community data.

About The Pavilion at Great Hills

You’ll find a lifestyle you love in our charming community that provides vibrant days and attentive care.

At The Pavilion at Great Hills in beautiful Austin, Texas, you’ll receive attentive care and services in a vibrant atmosphere, helping you to live the lifestyle you have always wanted. Our community’s calendar is full of exciting activities and engaging events, that are provided in addition to all of our wonderful on-site amenities.

Our dining experience goes above and beyond to deliver fresh, delicious cuisine that makes each meal special. Our community offers Assisted Living and embrace Memory Care lifestyle options, allowing you or your loved one to enjoy tailored care while still enjoying a meaningful lifestyle. We help seniors and their families live with confidence Each day.

Lifestyle Options

You'll find personalized services, care plans, and daily options in both our Assisted Living and embrace Memory Care lifestyles. We ensure that every person has the assistance they need to live each day to the fullest While still maintaining as much independence and choice as possible. Our assisted living services include housekeeping, laundry, and personal care. In our award-winning embrace Memory Care residents living with Dementia and Alzheimer's can enjoy each day with confidence in safe, adapted environments with specialized programming and 24/7 attentive care.

Assisted Living

Our Assisted Living lifestyle allows residents to continue living the healthy and active lifestyles they are used to with a little added assistance when they need it. Get the care you need in a community you love.

Services Include:

•    Tailored Care Plans
•    Weekly Housekeeping
•    Personal Laundry
•    24-Hour Professional Staff Available
•    24-Hour Clinical Staff Available

embrace Memory Care

Our award-winning embrace Memory Care program is personalized to support the mind, body, and soul of each resident dealing with memory loss. We create holistic experiences that spark both imagination and closeness, while keeping your loved one safe.

Services Include:

•    Individual Daily Rhythm
•    Memory Care Programs and Activities
•    Friends and Family Connection Support
•    Daily Housekeeping
•    Personal Laundry
•    24-Hour Nursing Staff Available

The Independent Living Experience

Our Independent Living communities promote connection and inspiration to live your life the way you want to live it. Today’s communities are bright, spacious, and full of active seniors making meaningful connections.

While each community is unique, most Independent Living communities are apartment homes with access to professional staff, dining services, and other convenient amenities. From comfortable spaces with familial surroundings to resort-style living with all the luxuries, Senior Lifestyle has a community to fit everyone’s preferences.

Recreation and Games

Your golden years should be focused on relaxation, hobbies, and enjoyment. For this reason, our programming promotes an atmosphere of connection, joy, and wellness. Communities integrate fun into every day through onsite recreational spaces and planned daily activities. From putting greens and pool tables to card games, chef demonstrations, and painting classes, there are endless opportunities to put a little play in your day.

Lifelong Learning and Adventure

In an Independent Living community, you can expect to discover new passions and take on new adventures. With a robust calendar of engaging programming, from inspiring creative classes to lively happy hours to holiday parties and lecture series, there is no shortage of discovery and opportunities for growth.

Movement and Exercise

Staying active keeps us healthy and happy. Our Independent Living communities offer engaging fitness opportunities that promote ongoing wellness and health in your golden years. From group classes like Zumba, yoga, or weight lifting to on-site fitness centers that let you work out on your own, discover a community with the right combination of fitness offerings to fit your personal workout style.

Keeping it Social

Independent Living communities offer residents a unique opportunity to meet and grow new friendships in an engaging environment. Through our diverse programming opportunities, finding like-minded friends. In addition to structured learning and outings, Independent Living communities provide get-togethers like chef table dinners, concerts, and movie nights.

Yes to Pets

We understand how important pets are to a fulfilling lifestyle. Many of our communities are pet-friendly, and we value the joy and companionship that pets bring into the lives of all our residents. Some communities even have dedicated pet spaces, socializing opportunities, and programming to help furry friends feel just as at home in the community as their owner.

Independent Living Services

These communities provide services that make daily living simpler for retirees. From housekeeping and household maintenance to transportation, here are a few services available.

Housekeeping and Maintenance

You can opt out of the to-do list and into a more convenient lifestyle. From daily tidying-up and weekly housekeeping to maintenance-free manicured outdoor spaces for residents to enjoy, our communities can provide a well-maintained home and lifestyle without all the work.

Restaurant-style Dining

Dining is so much more than sustenance. A culinary experience inspires emotion, from the nostalgic aroma of bread in the oven to the warm comfort of a perfectly-seasoned soup on a rainy day. Families can rest assured knowing their loved one is served delicious meals each day, while eliminating the need to go to the grocery store.

Transportation

Many communities also offer transportation for important appointments and outings. On-site transportation services can relieve stress for seniors who prefer not to drive or do not have their own transportation.

Emergency Assistance

No matter how independent a person is, accidents can happen. These communities have emergency systems in place to help residents if they should ever need immediate assistance. It is a reassuring feeling knowing that there is always someone ready to help.

About Senior Lifestyle

At Senior Lifestyle, we help our residents create fulfilling lifestyles by promoting a culture of health, wellness, and connection. We go the extra mile to support the overall wellbeing of residents so they could thrive.. Each community is unique with its own set of diverse seniors, supported by our friendly and compassionate staff. In addition to our wonderful team, our communities provide a variety of personalized care plans, innovative programming, convenient amenities, and more for our residents.

Our Mission and Vision

At Senior Lifestyle, each community is dedicated to creating brighter days for our residents that encourage wellness, connection and comfort. We offer vibrant atmospheres, enriching programming, and compassionate staff. By building better lifestyles, we can focus on establishing a true sense of community by helping our residents, family members, and staff thrive.

Our Vision

Our vision at Senior Lifestyle is to become the trusted leader in senior living services by creating great places to work and great places to live.

How do we make that happen Each team member takes personal responsibility to create actions that allow us to make an impact on both ourselves and our residents. Open communication, listening to different perspectives, developing relationships and trust all help to make SLC a great place to work and live.

Our Mission

Our mission statement shapes how we show up for our roles.

Every day Senior Lifestyle’s caring team members purposefully brighten and enrich the lives of those we serve with dedication to our core values: HEART Hospitality, Excellence, Appreciation, Respect and Teamwork.

Amenities & Entertainment

The Pavilion at Great Hills has a little something for everyone. Located in beautiful North Austin hill country, we are near numerous shopping centers, theaters, museums, restaurants, and Lake Travis. Our residents enjoy getting out and enjoying the vibrant city and have beautiful amenities to look forward to when they return home.

•    Transportation
•    Beauty and Barbershop
•    On-Site Maintenance Staff
•    Physician and Therapy On-Site Visits Available
•    Short-Term Respite Stays
•    Art Center
•    Spa
•    Library
•    Billiards Room
•    Secured Patio and Courtyard

Our Vibrant Spaces

Inside our Austin Assisted Living community, you’ll find spacious common areas with several beautiful living areas with stone fireplaces, a chapel, a billiards room, a spa room, gift shop, salon, exercise room, arts and crafts room, theater room, library, private dining room, and laundry rooms. Residents also enjoy walking through our three charmingly landscaped courtyards in our Assisted Living neighborhood and two secure courtyards available to our Memory Care residents.

Convenient On-Site Amenities

We provide on-site amenities to make each day more simple for our residents. Our beauty and barbershop helps our residents look and feel their best. The on-site maintenance personnel means repairs and issues are dealt with as promptly as possible. Our community transportation helps our seniors get to necessary appointments and group outings without the stress of driving, and can offer assistance while out and about.

Pet-Friendly

We know you love your pets And so do we! The Pavilion at Great Hills is proud to be a pet-friendly community that welcomes our residents Furry friends into our hearts and community. We enjoy the light, laughter, and love our four-legged friends bring to our atmosphere!

 

 

Types of Care

Assisted LivingAt-Home CareHome Health and HospiceIndependent LivingMemory CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Multiple Floor Plans
  • Private Rooms

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Professional Chef

Community Amenities

  • 24-Hour Staff
  • Fitness Center
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Medical Staff
  • Outdoor Patio
  • Pet Friendly
  • Salon / Barber
  • Transportation Services
  • Walking Paths

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews

4.5overall Ā· 110 ratings combined

4.5ā˜… on Google (110)

Melissa Taylor

Jul 2026

via Google ↗

There is a new team here and they are wonderful!!!

Steve Rundell

Jun 2026

via Google ↗

I’d written the below review regarding the Pavilion at Great Hills just seven months ago. In recent months, Sonida Senior Living has purchased the property and I’m very sad to say it seems things have changed drastically. Mimi and Jane have all departed and I learned today that Krystal, the senior nurse who has shown such compassion for all the residents, was literally walked out the door as they fired her for reasons I’m sure will never be shared with me. What’s more, the daily food menus have shrunk by half the previous options. I’ve become friends with more than a dozen of the residents since my parents move and all of them seem unhappy with the recent changes. I was scheduled to discuss with Krystal an issue related to my mother’s medications today. I know the new nurse, Natasha, was given my phone number and asked to call me about the matter but I never received that call. I was assured I could count on her to reach back but I’m very quickly learning what level of service is the new Pavilion norm. I might feel better if I could discuss the matter with the new interim manager but she’s inconveniently out for the next two days. I’m very uncertain about my parents continued residency. Steven Rundell Seven months ago… Pavilion at Great Hills has proven an exceptional choice for my two elderly parents. The apartments are clean and well laid out. The food is tasty and the menu varies daily. Most importantly, the care and staff that provide it are top tier. The primary nurses, Krystal and Latrice, have regularly demonstrated a personal and individual level of concern. They are very organized and seem to know all their patients by name. The director, Jane, is responsive and has always made time for my concerns. Care provider Mimi has remarkable patience and seems to treat my parents like personal friends. Pricing is within my parents limited budget. I would recommend Pavilion to any of my friends and family looking for a place for their own seniors.

David Marcus

Jan 2026

via Google ↗

My mother has been in assisted living at the Pavilion for two years. My mother and family are very satisfied with the compassionate care that she is receiving. Jane, the Director, is wonderful. Returns phone calls promptly. As a physician, I believe Krystal, the wellness director, is knowledgeable about medicine. Both Jane and Krystal are a great team and are always positive. Mom's apartment is spacious, and the building has a nice courtyard with a lot of light. She has a busy schedule with activities. The food is healthy, and mom has a special diet that the staff monitors. My entire family is content with the Pavilion. I recommend the assisted living program there. Dr David Marcus

Bryan Teeple

Dec 2025

via Google ↗

Caring staff, good food, great amenities.<br>Wonderful people

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Frequently Asked Questions

What types of care does The Pavilion at Great Hills offer?

The Pavilion at Great Hills offers Assisted Living, At-Home Care, Independent Living, Memory Care and Skilled Nursing / Long Term Care.

Is The Pavilion at Great Hills pet friendly?

Yes — The Pavilion at Great Hills lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.

Where is The Pavilion at Great Hills located?

The Pavilion at Great Hills is located at 11819 Pavilion Blvd in Austin, Texas.

What do families say about The Pavilion at Great Hills?

Families overwhelmingly describe The Pavilion at Great Hills as a warm, well-run community where staff know residents by name and respond quickly in emergencies, with many singling out specific caregivers and directors for praise over multiple years. A few reviews raise more serious concerns, including one detailed account of inadequate transfer assistance that led to bed sores, and another describing disruption after a change in ownership. Overall sentiment is strongly positive, but the handful of critical reviews point to real variability in care consistency during certain periods.

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