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Reviews for Paul Oliver Memorial Hospital mostly describe emergency room visits rather than long-term care, but they offer some insight into how the facility operates. Patients frequently praise the clinical staff's skill and speed, while several raise serious concerns about billing accuracy and insurance processing.
AI-generated from reviews and community data.
Paul Oliver Memorial Hospital is a senior living community in Frankfort, Michigan offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 4.0 out of 5 across 40 reviews.
Paul Oliver Memorial Hospital's Long-Term Care Unit is a long-term care and rehabilitation community located in Frankfort, Michigan. As part of northern Michigan's largest healthcare system, the facility offers rehabilitation services and skilled nursing care for patients requiring ongoing medical support and recovery.
The community holds a 5-star quality rating and is situated with views of Lake Michigan. The facility is integrated with Munson Healthcare, providing residents access to doctors and specialists as part of the broader healthcare system's network of providers.
Patients and residents can access virtual visits through Munson Healthcare, allowing them to receive care from home via video chat for a variety of conditions. Additionally, free expert health information is available 24 hours a day from a registered nurse by calling 231-935-0951 for those with symptoms or health concerns.
The facility supports both in-office appointments and virtual visit options to ensure residents can receive needed care through their preferred method of access.
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Help Me Choose4overall · 40 ratings combined
4★ on Google (40)
Makayla Gomez
Feb 2026
This is the most unprofessional hospital I have ever been to! When I was pregnant they didn’t have the tools to check my cervix! And now I have influenza B and they didn’t send me home with any medication! It’s now a week later and I sound like I’ve been smoking my whole life!!!!
Douglas Varney
Nov 2025
Quickest ever experience for some sutures in the history of all Healthcare. Saved us a trip to Traverse and had father in law back for stitches without ever sitting In a waiting room! Fantastic!
Nick Albrecht
May 2025
Nurses and doctors were great but they are charging E/M level charges incorrectly. I went in for a kidney stone needing fluids and pain meds to help pass it and was billed for a level 5 E/M charge, which is typically billed as the most complex and highest-cost level, representing the most severe and urgent cases. I fought and went up the ladder and it was deemed they made no mistake. I have been a director/manager of an emergency room for the last 8 years and this type of billing practice is unacceptable. Hopefully people who don't understand CPT codes and these level charges are paying close attention to their bills. Luckily I was on vacation and won't have to return to this emergency room.
Rachel Wright
Dec 2024
If I could give zero stars I would. Took our daughter to the er. The nurses were great but I will never go back and tell everyone to avoid here. Filled out the paperwork and gave her our insurance information. Weeks later we get a bill stating that we didn’t have any insurance when we do not get a phone call or anything. As someone who works in medical billing this is disgusting instead of having someone do their job they just send bills for thousands. Do better.
Mandee Johnson
Jul 2024
I live out of town and an old back injury flared up while I was in the area for the Fourth of July. I could barely move and couldn’t drive home to see my PCP. Cole and Kylie listened to what was going on with my body and provided the care needed to start the healing process and to help me manage the symptoms. The check in staff was wonderful as well. All around one of the best ER/urgent care visits I've ever had. Appreciate the staff and will recommend this hospital to friends in the area.
4 inspection visits in the last three years, 27 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 4, 2025
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 28, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 28, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 3, 2024
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 7, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 7, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 7, 2024
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 7, 2024
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2024
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2024
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2024
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2024
Provide and implement an infection prevention and control program.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 7, 2024
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 18, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 31, 2023
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 18, 2023
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 17, 2023
Observe each nurse aide's job performance and give regular training.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 18, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 17, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 17, 2023
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 17, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 17, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Paul Oliver Memorial Hospital offers Skilled Nursing / Long Term Care.
Paul Oliver Memorial Hospital is located at 224 Park Avenue in Frankfort, Michigan.
Reviews for Paul Oliver Memorial Hospital mostly describe emergency room visits rather than long-term care, but they offer some insight into how the facility operates. Patients frequently praise the clinical staff's skill and speed, while several raise serious concerns about billing accuracy and insurance processing.
Paul Oliver Memorial Hospital had 4 government inspection visits in the last three years, with 27 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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