Lisa MC
Mar 2026
Great assisted living facility. One of the best in the area.
1 / 5Quick Facts
- Total units
- 80
- Medicare rating
- 5 of 5
- Ownership
- Government, County
- Certified beds
- 80
- Inspections
- View history (33 citations)
- Facility capacity
- Licensed for up to 80 residents
- Care focus
- Skilled nursing and long-term care only
CMS Care Compare
What Families Think
Families describe Maples The, Benzie County Medical Care as a caring skilled nursing and rehabilitation facility where staff are attentive and responsive to concerns. Multiple reviewers highlight strong rehabilitation outcomes and staff who handle difficult situations, including dementia-related behaviors, with patience and skill. The community holds a high overall rating from a substantial number of reviewers.
The Good
- Rehabilitation department praised for strong recovery outcomes
- Staff described as kind, loving, and supportive
- Staff handle dementia-related agitation with skill and patience
- Small issues addressed immediately when raised by families
- High 4.6 rating from 78 Google reviews
AI-generated from reviews and community data.
Maples The, Benzie County Medical Care is a senior living community in Frankfort, Michigan offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.6 out of 5 across 78 reviews.
About Maples The, Benzie County Medical Care
The Maples is a skilled nursing and long-term care facility in Frankfort, Michigan, licensed for 80 residents. It serves people requiring rehabilitation and ongoing medical care, including those managing dementia and Alzheimer's disease.
Families consistently praise the staff's attentiveness and compassion. One family highlighted how a staff member expertly calmed a resident with dementia who became agitated during a medical visit, while another noted that staff stayed present during a window visit to support their communication with their uncle. Parents describe their loved ones, including a 96-year-old veteran recovering from a stroke, as "taken care of very well" in a clean, welcoming environment.
The facility holds a 4.6 out of 5 rating across 78 Google reviews, with families noting meaningful improvements in their relatives' rehabilitation and peace of mind about their care.
Types of Care at Maples The, Benzie County Medical Care
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Maples The, Benzie County Medical Care
4.6overall · 78 ratings combined
4.6★ on Google (78)
Kylie Mix
Nov 2024
I just want to give a shout out to one of your staff members TJ. I can’t tell you enough just how impressed I was with him today. I was able to witness how he interacted with one of the residents who became belligerent while out in a medical setting. It turns out the resident suffers from dementia and or Alzheimer’s . He was just so good with the resident as she became more and more agitated. He was able to use a firm voice with words that quickly diffused the situation. I was just in awe of him today. I really think that the resident could have made quite the scene as she began swearing and at first refusing to listen to TJ’s requests, however he spoke to her in a way that just took away that agitation . He used a stern voice and just reminded the patient that that wasn’t an appropriate way to behave, he reminder her that he doesn’t speak to her in that manner and that it was unfair that she was speaking to him the way that she was. TJ- I didn’t get a chance to tell you this today when I witnessed your interaction, but I wanted you to know just how impressed I was. I hope your employment is long with the Maples. You just really were amazing today, well you are every time I interact with you matter of fact!!! . Thank you for all you do when it involves transportation of the maples residents to their respective appointments in the Community.
Carney Family
Feb 2021
We were able to do a window visit with our uncle. The staff was very accommodating. A staff member stayed with him the whole time to accommodate our communication needs. We didn't go in the building, yet it is lovely from the outside.
Cheryl Mckeen
Apr 2018
Beautiful Long Term Facility with matching employees. Kind, loving, and supportive. I don't worry about my dad at 96 years old #WWIIMarine there he's taken care of very well. Thank You!
Lynda Byrd Meister
Oct 2014
My Mom had to be admitted into a facility for the 3rd time since we moved back to Michigan, first time was a DISASTER in Manistee (after a hip break) .. she had to go in for a 2nd time because she still wasn't recovered/rehabilitated enough, so she went to the other facility in Frankfort. She then had a stroke, and her whole right side was extremely effected, we then chose The Maples, I was worried she'd never regain use of her right arm/hand and leg. The Rehabilitation dept. was AWESOME! She was in for almost 3 months and came home WALKING and doing much better than she's been in a couple of years. I'd HIGHLY recommend The Maples to everyone. IF Mom ever has to be admitted again, I'd pick THE MAPLES over any place around. (There were small (very small) problems, but, unlike in the other places, they were addressed immediately. With me (her daughter and to Mom) The staff is very helpful, caring, awesome. Right down to the cleaning lady!! Thanks so much for the GREAT care you gave my Mom. Lynda & Patricia -the patient. :)
Government Inspection History
7 inspection visits in the last three years, 33 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Jan 14, 2026Fire Safety StandardHealth Standard13 citations
Install an approved automatic sprinkler system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 13, 2026
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 13, 2026
Provide primary/alternate means for communication.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 13, 2026
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 13, 2026
Use approved construction type or materials.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 13, 2026
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 13, 2026
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 13, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 13, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2026
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2026
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2026
Sep 17, 2025Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 15, 2025
Aug 13, 2025Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 1, 2025
Dec 4, 2024Fire Safety StandardHealth Standard7 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 10, 2025
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 10, 2025
Ensure gas cylinders are properly stored.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 10, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2025
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2025
Jan 31, 2024Fire Safety StandardHealth Standard8 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 4, 2024
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 4, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 4, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 4, 2024
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2024
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2024
Dec 27, 2023Fire Safety Complaint1 citation
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jan 11, 2024
Aug 31, 2023Health Complaint2 citations
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 4, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 4, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Maples The, Benzie County Medical Care offer?
Maples The, Benzie County Medical Care offers Skilled Nursing / Long Term Care.
Where is Maples The, Benzie County Medical Care located?
Maples The, Benzie County Medical Care is located at 210 Maple Street in Frankfort, Michigan.
What do families say about Maples The, Benzie County Medical Care?
Families describe Maples The, Benzie County Medical Care as a caring skilled nursing and rehabilitation facility where staff are attentive and responsive to concerns. Multiple reviewers highlight strong rehabilitation outcomes and staff who handle difficult situations, including dementia-related behaviors, with patience and skill. The community holds a high overall rating from a substantial number of reviewers.
How did Maples The, Benzie County Medical Care do on recent health and safety inspections?
Maples The, Benzie County Medical Care had 7 government inspection visits in the last three years, with 33 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Maples The, Benzie County Medical Care?
Submit the Request Information form on this page to connect with Maples The, Benzie County Medical Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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