Raphaela Morais
Jan 2023
I had my father at another bigger facility and it was fine but I relocated him to the Panda Family home because when I interviewed with the owners they struck me as genuine and serious about the level of care. I liked that it was a small operation. They don't subcontract to other companies, use agency nurses, or operate this place like absentee landlords. One of the owners of the facility actually has his office in the facility and is their almost daily at all hours, including early in the morning and late at night. That means the staff know that the boss is always watching. The husband-wife duo who run the facility is hands on: he does a lot of the work on troubleshooting the physical property (if anything tech needs repair: internet, broken bed remote, tv, outlet). His wife, who is the co-owner, is a nurse and she is also always there on site and she keeps eagle eye on all medical issues. They visit rooms. Sit with families. The husband even runs exercise workouts for some of the patients. All to say, this is an unusually impressive facility with lots of direct personalized attention. I can't commend it enough.
