L Schuster
Jul 2026
My grandmother’s engagement ring was stolen off her finger. After a “full investigation” the band was recovered but the setting and diamond were gone.
Pālolo Chinese Home
2459 10th Avenue
3.6(28 ratings)· Honolulu average: 4.4
1 / 5Quick Facts
- Total units
- 113
- Medicare rating
- 3 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 113
- Day program hours
- Senior day care operates seven days a week
- Campus size
- 15-acre campus in Honolulu
- Home-based care
- In-home support services offered across Oahu
- Quality recognition
- 2025 AHCA/NCAL Bronze National Quality Award
CMS Care Compare
What Families Think
Families describe Pālolo Chinese Home as a warm, family-like nursing and rehabilitation facility with attentive staff and good food, though a serious incident involving a stolen ring gives pause about oversight. Overall sentiment is largely positive, with residents' families feeling reassured about the level of medical and personal care their loved ones receive.
The Good
- Staff described as kind, responsive, and compassionate
- Food quality praised, including dietary accommodations
- Facility kept clean and well-maintained
- Wide range of activities: arts, crafts, PT/OT
- Long-standing reputation caring for Hawaii's elderly
- Family members report reduced stress over care quality
The Bad
- One report of a resident's ring being stolen from her finger
- Google rating of 3.6 reflects mixed reviewer experiences
AI-generated from reviews and community data.
About Pālolo Chinese Home
Palolo Chinese Home is a skilled nursing and rehabilitation facility in Honolulu, Hawaii, offering a continuum of senior care services including skilled nursing, rehabilitation, senior day care, and in-home support across Oahu. Founded 130 years ago to serve Hawaii's elderly Chinese immigrant workers, the organization now provides care to seniors of all ethnicities throughout the community.
The facility operates from a serene 15-acre campus in Honolulu and is guided by the promise of "Better Care. Better Lives," supported by core values of Teamwork, Respect, Integrity, Benevolence, and Excellence. The organization treats residents and seniors as 'ohana, emphasizing care with dignity and aloha. Palolo Chinese Home was recognized as a 2025 Bronze National Quality Award recipient by AHCA/NCAL.
Programs and services are designed to support the well-being of seniors through medical care alongside culturally enriching activities. The senior day care program operates seven days a week, providing respite and support for family caregivers. Services also include nutritious meals, cultural activities, spiritual engagement, and social programs that nurture the whole person rather than focusing solely on medical needs.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
3.6overall · 28 ratings combined
3.6★ on Google (28)
Charles
Jan 2026
Palolo Chinese Home is the best nursing facility on the island. The facility is clean, has very skilled nurses, friendly and compassionate workers, great food, plenty of parking, and overall a peaceful place to heal.
Darren Ching
Nov 2025
Palolo Chinese Home (PCH) Responsive and kind staff: Staff members are prompt in responding to resident needs, smile, and show kindness and compassion. Good food and dining experience: the food is tasty and nutritious with the flexibility to accommodate dietary restrictions. Chef Aaron Love was former chef at Sheraton Waikīkī hotel. Cleanliness and environment: the facility is clean, comfortable environment. Facilities and rooms are well-kept. Engaging activities and amenities: A wide variety of activities, such as arts and crafts, physical therapy, and socializing. Family satisfaction: I feel less stressed because i know my grandmother is being well cared for. My 102 year old grandmother has had very positive experiences with the adult day care, rehabilitation facility, and long term care facility. Darlene Nakayama (CEO). Cheryl (admissions) Jessica (social worker) Justin (fiscal office) Dr. Tamura (in house) Nurses in harry wong hall PT and OT Maintenance staff Are all AMAZING
Darlene Nakayama
Aug 2025
The Palolo Chinese Home will be celebrating its 130th Year Anniversary next year. October 3, 2026 is the day of our celebration! 130 years of caring for Hawaii's Kupuna. So grateful for everyone's support through the years! PCH has staff that's the most dedicated and hardworking. Thank-you everyone!
кalisher̃*•. 匚eron•* ́
Dec 2021
PCH / Palolo has a 2 story older wing, a one story new wing shaped like a rectangle, and an administration building that seems to be empty most of the time. The entire facility has an interesting history contained in their archives, including a Kapiolani Community College term paper under my real name done around 2013. I would recommend anyone to put their loved ones here.
Frequently Asked Questions
What types of care does Pālolo Chinese Home offer?
Pālolo Chinese Home offers Skilled Nursing / Long Term Care.
Where is Pālolo Chinese Home located?
Pālolo Chinese Home is located at 2459 10th Avenue in Honolulu, Hawaii.
What do families say about Pālolo Chinese Home?
Families describe Pālolo Chinese Home as a warm, family-like nursing and rehabilitation facility with attentive staff and good food, though a serious incident involving a stolen ring gives pause about oversight. Overall sentiment is largely positive, with residents' families feeling reassured about the level of medical and personal care their loved ones receive.
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