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Palm Terrace Care Center

11162 Palm Terrace Lane

4.1(48 ratings)· Riverside average: 4.1

Palm Terrace Care Center — photo 11 / 5

Quick Facts

Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
71
Location
Minutes from Kaiser Permanente Riverside Medical Center
Respite care
Short-term stays offered for caregiver relief
Quality rating
4-star overall Medicare.gov rating

What Families Think

Families describe Palm Terrace as a skilled nursing and rehab facility where physical, occupational, and speech therapy staff consistently helped patients regain strength and mobility. Reviewers often single out named nurses, CNAs, and social workers for compassionate, attentive care, and many mention a clean, well-kept building. A smaller number of reviewers report serious lapses—slow response to call lights at night, food safety and hygiene concerns, and one report tied to a resident's death—that families should weigh alongside the many positive experiences.

The Good

  • Physical/occupational therapy team frequently praised for real progress
  • Many reviewers highlight named nurses and CNAs by name
  • Facility described as clean and odor-free by multiple visitors
  • Social workers praised for coordinating discharge and outside care
  • 4-star overall Medicare.gov rating
  • Short-term respite stays available for caregiver relief

The Bad

  • Several reports of call lights and night-shift response being slow
  • Multiple mentions of food service issues: cold, incorrect, or unsafe meals
  • One report of hygiene lapse (unwiped BP cuffs, food handling)
  • One serious report of neglect and COVID contraction leading to a resident's death

AI-generated from reviews and community data.

About Palm Terrace Care Center

Palm Terrace Care Center is located in the heart of Riverside, California, just a few minutes from Kaiser Permanente Riverside Medical Center. The community focuses on providing skilled nursing, short-term rehabilitation, and long-term care services in a compassionate, comfortable setting.

Therapy programs combine high-tech approaches with hands-on techniques to create a custom plan tailored to each individual's needs. Therapists apply current research to help guests improve their quality of life, working together with each patient, their family, and their healthcare provider to develop the best care and treatment plan.

A short-term stay option is available to provide temporary relief for primary caregivers, allowing them a break from the demands of caregiving. The community also offers a variety of activities and excursions designed to keep guests engaged during their stay.

Staff at Palm Terrace Care Center emphasize creating a sense of community, aiming to exceed expectations and make a difference in the lives of those they serve through exceptional care and service. The community has earned a 4-star overall rating from Medicare.gov.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

4.1overall · 48 ratings combined

4.1★ on Google (48)

charles rasmussen

Jun 2026

via Google

Many kind and caring, professional staff, recommend highly. However staff cares little late at night when patients try to sleep and other patients insist on playing tvs and radios and such at ungodly volume. Frustrating being unable to sleep until 2 or 3

alle hermionie Kitchens

Nov 2025

via Google

Did an Uber delivery to this place they were very rude to me and my grandmother was in this facility and wasn't cared for hardly at all her medical needs were not met and her independence she previously had was stripped away leading to her death very very very rude staff doesn't listen if you want your elders to live don't put them here

Cinthya Perez

Aug 2025

via Google

My father is under the care of palm terrace and it is a wonderful pleasant facility . My father could not be better anywhere else . Nurses and staff care so much for their patients they deserve a 10 .

Wacy Johnson

Jul 2025

via Google

I have gotten to know the team at Palm Terrace Care Center over the last few months and I have been nothing but impressed with them. As a person coming from the outside, right when you walk in you can see and feel the passion for what they do. As I sat in the lobby I saw and listened to the rehab team as they instructed and encouraged patients walking the halls. I saw a nurse stop and take the time to answer a question that a family member had about her loved one. She answered with a smile and made sure the family member had received the answer she needed and didn’t discourage communication. I know this team takes pride in the quality of care that they provide.

Aaron Huey

Jul 2025

via Google

Great Care and Very Nice Facility! Excellent Nursing and Rehabilitation Staff!

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Frequently Asked Questions

What types of care does Palm Terrace Care Center offer?

Palm Terrace Care Center offers Skilled Nursing / Long Term Care.

Where is Palm Terrace Care Center located?

Palm Terrace Care Center is located at 11162 Palm Terrace Lane in Riverside, California.

What do families say about Palm Terrace Care Center?

Families describe Palm Terrace as a skilled nursing and rehab facility where physical, occupational, and speech therapy staff consistently helped patients regain strength and mobility. Reviewers often single out named nurses, CNAs, and social workers for compassionate, attentive care, and many mention a clean, well-kept building. A smaller number of reviewers report serious lapses—slow response to call lights at night, food safety and hygiene concerns, and one report tied to a resident's death—that families should weigh alongside the many positive experiences.

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