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Palazzo Post Acute

5400 Fountain Ave

3.8(54 ratings)· Los Angeles average: 4.1

Palazzo Post Acute — photo 11 / 4

Quick Facts

Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
99
Respiratory care
On-site respiratory therapy department
Staff turnover
Four social workers turned over in three months
Hospital referral link
Received patients referred by Harbor UCLA Hospital

What Families Think

Reviewers are sharply divided: many praise the rehab and respiratory therapy teams for helping residents recover mobility and breathing function, and describe the nursing staff as warm and attentive. However, several reviewers report serious lapses in care, including delayed emergency response, unclean linens, and difficulty reaching staff by phone.

The Good

  • Rehab team praised for real mobility recovery
  • Respiratory therapy staff called caring and supportive
  • Nurses and CNAs described as attentive and friendly
  • Compassionate care noted for complex conditions like COPD
  • Staff treated residents with dignity, several reviewers say

The Bad

  • One detailed report of a fatal delay in responding to stroke symptoms
  • Multiple complaints about unanswered calls or being put on hold
  • Several reports of dirty diapers not changed promptly
  • High social-worker turnover: four in three months, per one reviewer
  • A few reviewers describe nurses as understaffed or inattentive

AI-generated from reviews and community data.

About Palazzo Post Acute

Palazzo Post Acute is a skilled nursing / long term care community in Los Angeles, California.

Families rate Palazzo Post Acute 3.5 out of 5 based on 39 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.8overall · 54 ratings combined

3.5★ on Google (39) · 4.5★ on Yelp (15) · Yelp page ↗

ANTONIO GARCIA

Jul 2026

via Google

"I cannot express enough gratitude for the incredible care I received at Palazzo Post Acute Center. From the moment I arrived, I knew I was in the best hands. The entire staff—from the nurses and caregivers to the administrative and support staff—went above and beyond to provide compassionate, attentive, and professional care. They treated me with dignity, respect, and kindness, ensuring my comfort every step of the way. I wholeheartedly recommend Palazzo Post Acute Center. They are true heroes. I will always be grateful for their kindness and dedication." Specially Stephanie, Gladys, Nestle, Maggie, Isaias and<br>Marielos (Therapists) and<br>Eva and<br>Mirtha ( Nurse assistants)<br><br>–– Antonio G., Patient

N

Nik M.

Jun 2026

via Yelp

I was hospitalized for 4 months. When I was initially admitted, I was a fully functional person. By the time I was discharged, I could not stand or walk without assistance and lost the ability to care from myself. The hospital discharged me to Palazzo Post Acute, and I was a patient there between March and May of 2026. I always hear nightmare stories about how poorly people are treated in these types of facilities, so when I arrived at the facility, I was worried about the type of care I would receive. My worries were for naught, because I received great care, and met some amazing individuals. The nurses, CNAs, physical therapists, occupational therapists, and respiratory therapist that I work with were awesome. Some of the people I worked with could lift my spirits with their presence. I am happy to say that by the time I was discharged from Post Palazzo, I could stand and walk on my own. Thanks Post Palazzo Fam.

Rodrigo Castellanos

Feb 2026

via Google

i dont recommend this facility nurse , lvn wont take care your family member is the worst nursing home .My grandma was send to this facility the service is the worst dont give you information about your family member.Also the director of activities sucks they only giving you the same activities each month ,not even outdoors activities talking about shawn is the worst activities of director . Also the administrator doesnt do anything .So i dont recommend you guys to leave your family to the worst facility.

Chinita

Dec 2025

via Google

Muy mal servicio al enfermo mi familiar necesitaba le cambiarán el diapers porque se había hecho del dos y llamaba llamaba el.......<br>tuve que llamar para que lo atendieran de muy mala gana me contestaron luego volví a llamar y cuando contestaban la colgaban la llamada nunca contestaron.

Brianna Murillo

Nov 2025

via Google

DO NOT TRUST THIS FACILITY TO CARE FOR YOUR LOVED ONES! This facility is disgraceful, disgusting and the NURSES and CNAs do NOT know what they are doing. My mother was actively having symptoms of a STROKE for 2+ HOURS and when we brought it to their attention her rapid decline LVN CALVIN said to me “it is cold and flu season so this may be normal” it clearly was not normal because my mother is now DEAD DUE TO THE NEGLIGENCE OF THE STAFF AND NURSES HERE! I went to speak with the administrator the day of my mom’s passing and he totally shook it off. I have the entire conversation recorded. And still no one has got back to me with names and time stamps of this negligence. PLEASE IF YOU LOVE YOUR LOVED ONE DO NOT SEND THEM HERE! We are now stuck trying to understand the death of my mom that could have been PREVENTED! Let me also mention my mother would have died in their facility if it weren’t for my mother’s roommate calling me and yelling at the nurses to call 911! This was at 12am the hospital my mother was pronounced deceased told us her symptoms started around 10pm and let us know this was due to negligence. We were a very attentive and present family for my mom imagine what they do to patients who have no one! Nurses responsible at the time names are Calvin, Ian, and Meagan they’re may be more names. Let me also mention my mother died in the same dirty gown we had last seen her at 6:05pm earlier that Sunday her CNA DID NOT EVEN HAVE THE HUMANITY TO CHANGE MY MOTHERS GOWN. My mother’s death was called at 2:45am those 2+ hours of NEGLIGENCE took my mother from us no amount of money or words will ever bring my mother back.

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Frequently Asked Questions

What types of care does Palazzo Post Acute offer?

Palazzo Post Acute offers Skilled Nursing / Long Term Care.

Where is Palazzo Post Acute located?

Palazzo Post Acute is located at 5400 Fountain Ave in Los Angeles, California.

What do families say about Palazzo Post Acute?

Reviewers are sharply divided: many praise the rehab and respiratory therapy teams for helping residents recover mobility and breathing function, and describe the nursing staff as warm and attentive. However, several reviewers report serious lapses in care, including delayed emergency response, unclean linens, and difficulty reaching staff by phone.

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