MyLivingChoice

Palazzo Post Acute

5400 Fountain Ave

3.8(54 ratings)· Los Angeles average: 4.1

Palazzo Post Acute, photo 11 / 4

Quick Facts

Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
99
Respiratory care
On-site respiratory therapy department
Staff turnover
Four social workers turned over in three months
Hospital referral link
Received patients referred by Harbor UCLA Hospital

What Families Think

Reviewers are sharply divided: many praise the rehab and respiratory therapy teams for helping residents recover mobility and breathing function, and describe the nursing staff as warm and attentive. However, several reviewers report serious lapses in care, including delayed emergency response, unclean linens, and difficulty reaching staff by phone.

The Good

  • Rehab team praised for real mobility recovery
  • Respiratory therapy staff called caring and supportive
  • Nurses and CNAs described as attentive and friendly
  • Compassionate care noted for complex conditions like COPD
  • Staff treated residents with dignity, several reviewers say

The Bad

  • One detailed report of a fatal delay in responding to stroke symptoms
  • Multiple complaints about unanswered calls or being put on hold
  • Several reports of dirty diapers not changed promptly
  • High social-worker turnover: four in three months, per one reviewer
  • A few reviewers describe nurses as understaffed or inattentive

AI-generated from reviews and community data.

Palazzo Post Acute is a senior living community in Los Angeles, California offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.5 out of 5 across 39 reviews.

About Palazzo Post Acute

Palazzo Post Acute is a skilled nursing and long-term care facility in Los Angeles, California. It serves patients requiring post-acute rehabilitation and ongoing nursing care, including those recovering from surgery, managing chronic conditions, or rebuilding functional abilities.

Family experiences at Palazzo divide sharply. Many describe attentive, compassionate staff who meaningfully improved residents' physical and mental health, particularly residents in rehabilitation working to regain mobility and independence. One family wrote that the facility "became a second home" after previous care fell short. Several families credit the rehab team specifically with patient motivation and recovery progress. Others report serious lapses: delayed recognition of acute medical events (stroke symptoms), communication failures when residents developed fever and infection, and inadequate monitoring that required paramedic intervention. These negative accounts center on nursing judgment and responsiveness during medical crises.

Palazzo Post Acute holds a 3.5 out of 5 Google rating based on 39 reviews. The facility appears strongest in structured rehabilitation settings with dedicated oversight, but families considering admission should discuss specific staffing, medical protocols, and response procedures for acute changes in condition.

Types of Care at Palazzo Post Acute

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Salon / Barber
  • Security

Activities

  • Grocery Shopping and Errands
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Palazzo Post Acute

3.8overall · 54 ratings combined

3.5★ on Google (39) · 4.5★ on Yelp (15) · Yelp page ↗

ANTONIO GARCIA

Jul 2026

via Google

"I cannot express enough gratitude for the incredible care I received at Palazzo Post Acute Center. From the moment I arrived, I knew I was in the best hands. The entire staff—from the nurses and caregivers to the administrative and support staff—went above and beyond to provide compassionate, attentive, and professional care. They treated me with dignity, respect, and kindness, ensuring my comfort every step of the way. I wholeheartedly recommend Palazzo Post Acute Center. They are true heroes. I will always be grateful for their kindness and dedication." Specially Stephanie, Gladys, Nestle, Maggie, Isaias and<br>Marielos (Therapists) and<br>Eva and<br>Mirtha ( Nurse assistants)<br><br>–– Antonio G., Patient

N

Nik M.

Jun 2026

via Yelp

I was hospitalized for 4 months. When I was initially admitted, I was a fully functional person. By the time I was discharged, I could not stand or walk without assistance and lost the ability to care from myself. The hospital discharged me to Palazzo Post Acute, and I was a patient there between March and May of 2026. I always hear nightmare stories about how poorly people are treated in these types of facilities, so when I arrived at the facility, I was worried about the type of care I would receive. My worries were for naught, because I received great care, and met some amazing individuals. The nurses, CNAs, physical therapists, occupational therapists, and respiratory therapist that I work with were awesome. Some of the people I worked with could lift my spirits with their presence. I am happy to say that by the time I was discharged from Post Palazzo, I could stand and walk on my own. Thanks Post Palazzo Fam.

Rodrigo Castellanos

Feb 2026

via Google

i dont recommend this facility nurse , lvn wont take care your family member is the worst nursing home .My grandma was send to this facility the service is the worst dont give you information about your family member.Also the director of activities sucks they only giving you the same activities each month ,not even outdoors activities talking about shawn is the worst activities of director . Also the administrator doesnt do anything .So i dont recommend you guys to leave your family to the worst facility.

Chinita

Dec 2025

via Google

Muy mal servicio al enfermo mi familiar necesitaba le cambiarán el diapers porque se había hecho del dos y llamaba llamaba el.......<br>tuve que llamar para que lo atendieran de muy mala gana me contestaron luego volví a llamar y cuando contestaban la colgaban la llamada nunca contestaron.

Brianna Murillo

Nov 2025

via Google

DO NOT TRUST THIS FACILITY TO CARE FOR YOUR LOVED ONES! This facility is disgraceful, disgusting and the NURSES and CNAs do NOT know what they are doing. My mother was actively having symptoms of a STROKE for 2+ HOURS and when we brought it to their attention her rapid decline LVN CALVIN said to me “it is cold and flu season so this may be normal” it clearly was not normal because my mother is now DEAD DUE TO THE NEGLIGENCE OF THE STAFF AND NURSES HERE! I went to speak with the administrator the day of my mom’s passing and he totally shook it off. I have the entire conversation recorded. And still no one has got back to me with names and time stamps of this negligence. PLEASE IF YOU LOVE YOUR LOVED ONE DO NOT SEND THEM HERE! We are now stuck trying to understand the death of my mom that could have been PREVENTED! Let me also mention my mother would have died in their facility if it weren’t for my mother’s roommate calling me and yelling at the nurses to call 911! This was at 12am the hospital my mother was pronounced deceased told us her symptoms started around 10pm and let us know this was due to negligence. We were a very attentive and present family for my mom imagine what they do to patients who have no one! Nurses responsible at the time names are Calvin, Ian, and Meagan they’re may be more names. Let me also mention my mother died in the same dirty gown we had last seen her at 6:05pm earlier that Sunday her CNA DID NOT EVEN HAVE THE HUMANITY TO CHANGE MY MOTHERS GOWN. My mother’s death was called at 2:45am those 2+ hours of NEGLIGENCE took my mother from us no amount of money or words will ever bring my mother back.

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Government Inspection History

16 inspection visits in the last three years, 72 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 29, 2026Health Complaint4 citations
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 15, 2026

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 15, 2026

  • Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 15, 2026

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 15, 2026

Mar 12, 2026Health Complaint1 citation
  • Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 27, 2026

Dec 16, 2025Health Complaint1 citation
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 7, 2026

Sep 16, 2025Health Complaint2 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 5, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 5, 2025

Jun 17, 2025Health Complaint1 citation
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 1, 2025

Jun 5, 2025Fire Safety StandardHealth Standard11 citations
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 29, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 29, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 29, 2025

  • Have elevators that firefighters can control in the event of a fire.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 2, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 2, 2025

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 29, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 29, 2025

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 29, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 29, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 29, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 29, 2025

Apr 21, 2025Health Complaint1 citation
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 9, 2025

Nov 12, 2024Health Complaint1 citation
  • Post nurse staffing information every day.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 12, 2024

Jul 18, 2024Health Complaint1 citation
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 5, 2024

Jun 26, 2024Health Complaint1 citation
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 11, 2024

May 9, 2024Health Complaint1 citation
  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 31, 2024

Apr 25, 2024Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 25, 2024

Mar 29, 2024Health Complaint1 citation
  • Honor the resident's right to manage his or her financial affairs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 28, 2024

Nov 21, 2023Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 21, 2023

Oct 21, 2021Fire Safety StandardHealth Standard17 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedCorrected Dec 3, 2021

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 16, 2021

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 16, 2021

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 16, 2021

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 3, 2021

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 16, 2021

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 3, 2021

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 3, 2021

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 3, 2021

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 3, 2021

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 3, 2021

  • Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 3, 2021

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 3, 2021

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 3, 2021

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2021

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2021

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2021

Jan 24, 2020Fire Safety StandardHealth Standard27 citations
  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 10, 2020

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 10, 2020

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 10, 2020

  • Implement emergency and standby power systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 10, 2020

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 10, 2020

  • Install proper backup exit lighting.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 10, 2020

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 10, 2020

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 10, 2020

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 10, 2020

  • Address patient/client population and determine types of services needed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 10, 2020

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 10, 2020

  • Include a process for Emergency Preparedness collaboration.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 10, 2020

  • Address subsistence needs for staff and patients.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 10, 2020

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 10, 2020

  • Have elevators that firefighters can control in the event of a fire.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 10, 2020

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2020

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 10, 2020

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2020

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2020

  • Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2020

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2020

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2020

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 10, 2020

  • Install a fire alarm system that can be heard throughout the facility.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 10, 2020

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2020

  • Post nurse staffing information every day.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2020

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2020

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Palazzo Post Acute offer?

Palazzo Post Acute offers Skilled Nursing / Long Term Care.

How much does Palazzo Post Acute cost?

Palazzo Post Acute has not published its pricing. For context, communities in Los Angeles that publish rates start around $4,500 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is Palazzo Post Acute located?

Palazzo Post Acute is located at 5400 Fountain Ave in Los Angeles, California.

What do families say about Palazzo Post Acute?

Reviewers are sharply divided: many praise the rehab and respiratory therapy teams for helping residents recover mobility and breathing function, and describe the nursing staff as warm and attentive. However, several reviewers report serious lapses in care, including delayed emergency response, unclean linens, and difficulty reaching staff by phone.

How did Palazzo Post Acute do on recent health and safety inspections?

Palazzo Post Acute had 16 government inspection visits in the last three years, with 72 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Palazzo Post Acute?

Submit the Request Information form on this page to connect with Palazzo Post Acute and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Palazzo Post Acute? Claim this listing to update photos, pricing, and details. It's free.

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