Cottages at Riverside

Gabrielle Lawrence

Jul 2026

via Google ↗

Looks fine on the outside but the quality of care is truly concerning. The communication was very shady and inconsistent. The nurses expressed overwhelm and frustration with their patient load to the point of taking it out on their patients. I once saw the residents in this facility crowd the kitchen area as soon as the dinnertime cart was delivered and some started clawing at the counter to get food. Right after, a nurse said to me that she doesn't think the facility feeds their residents enough. As soon as my relative recieved her scoops of food she began to eat without stopping, yet the facilities reporting that she struggled to eat. My relative also developed fighting behaviors at changing time after staying here. Lastly, the activity schedule is misleading. When I asked what activities my relative was participating in to make sure she was doing things she enjoyed, no one could tell me. Instead they shared that the activity coordinators drop in at random to pick up certain guests, and I should just look at the calendar for a vague idea of what they offer.

Christine Cuccia

Jul 2026

via Google ↗

I loved my tour, the facilities are beautiful and clean. Staff is very friendly. Julie’s interactions with staff and residents like they were her family. Made me feel comfortable with the thought of my family member being there.

jennifer allen

Jul 2026

via Google ↗

Thoughtful and caring staff. It was the best place we could have chosen for my mom’s last days. I am so grateful to have found the Cottages.

SHANNON O'BRIEN

Jun 2026

via Google ↗

Cottages at Riverside was an excellent choice for my father in law. The staff are resident focused and provide daily activities to promote stimulation and socialization, as well as regular outings and special events. My father in law is able to thrive here

Sandra Gonzalez

May 2026

via Google ↗

I am writing this review as both a family member and a nurse because other families deserve to know how vulnerable residents are sometimes treated.<br><br>Yesterday, when I dropped off my 75-year-old mother-in-law after celebrating my son’s birthday, a staff member looked at her and smilingly asked, “Did your grandsons beat you up again?” My mother-in-law suffers from dementia. She lives with confusion, paranoia, fear, and memory loss every single day. Comments like this are not funny. They are cruel, inappropriate, and deeply disrespectful.<br><br>What hurt the most is that this was said openly in front of family members. It immediately made me wonder how residents are spoken to when nobody is there to witness it.<br><br>I can deal with missing clothes, lost blankets, or misplaced belongings. Those things can be replaced. What I cannot accept is the lack of compassion and dignity shown toward someone who is already losing so much of herself.<br><br>This is a woman who once managed teams, traveled, raised a family, and lived a full life. No person deserves to lose their mind while also losing the respect they deserve as a human being.<br><br>Families place loved ones in care facilities because they trust staff to provide safety, patience, and compassionate care during the most vulnerable stage of life. Dementia patients are not jokes. They are human beings deserving of kindness and dignity.<br><br>I hope management takes this seriously and properly educates staff on dementia-sensitive communication and respectful treatment of elderly residents. Until then, I encourage families to pay close attention to how their loved ones are spoken to and treated.