4.5(158 ratings)· Garden Grove average: 4.4
1 / 5CMS Care Compare
Families describe Pacific Haven as a skilled nursing and rehab center where CNAs, nurses, and therapists are frequently praised by name for their attentiveness and kindness, and the facility is noted for cleanliness and a peaceful atmosphere. One reviewer reported a serious medication error and communication breakdown that they say contributed to a resident's death shortly after admission, a stark contrast to the otherwise positive experiences shared.
AI-generated from reviews and community data.
Pacific Haven Subacute And Healthcare Center is a senior living community in Garden Grove, California offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.5 out of 5 across 158 reviews.
Pacific Haven Subacute and Healthcare Center is a skilled nursing and rehabilitation facility in Garden Grove, California, offering short-term rehabilitation, long-term care, and complex subacute care with 24/7 in-house respiratory therapists.
The center provides therapeutic services seven days a week, employing both high-tech and hands-on therapeutic approaches tailored to each resident's needs. Highly skilled, compassionate therapists work with patients, families, and healthcare providers to create customized care and treatment plans designed to help residents regain independence and improve their quality of life.
Pacific Haven Subacute and Healthcare Center has developed unique and culturally distinct programs designed to meet the psychosocial and spiritual needs of residents. The facility also offers short-term stay options that can provide temporary relief for primary caregivers.
Located at 12072 Trask Avenue in Garden Grove, just off the 22 Freeway between Harbor and Trask, the facility has earned a 4-star overall rating from Medicare.gov.
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Help Me Choose4.5overall · 158 ratings combined
4.5★ on Google (158)
Mai
Jun 2026
WORST PLACE EVER!! My mother was given wrong medication. She had diarrhea, and they kept giving her laxitves. There was a major lack of communication between nurses. The nurse said my mother was fine even though she was clearly struggling, and my mother passed away 4 days after being admitted. TERRIBLE!!
David Tran
Apr 2026
I'm so grateful to the whole team for their hard work. I especially want to praise Ngoc T, Hillary, Ann, and Isabelle, the wonderful CNAs, their kindness, compassion, and supportive care makes a huge difference. They make my mom feel completely heard and seen, which means a lot to her. And I also want to mention Joni and Jen, their attentiveness and quick follow up have made a real impact.
quoc Tran
Nov 2025
Our mom stayed for rehabilitation of her hip surgery. The facility is clean, staffs (CNA Lucia, Javier, Ngoc and others; nurses (Annabelle, Van and others),,physical therapists(Ryan, Phoebe and others etc.) are polite and caring. Management listens. Our family couldn't be more grateful for the care she received. Thank you to entire team for always go above and beyond in making our mom feel comfortable and well care for. We really appreciated and God bless you all. We highly recommend this place to friends and loved ones. Overall, this place has great leadership and awesome team.
Bailey Banks
Nov 2025
As a private caregiver it’s nice to see a facility that keeps up with cleanliness and compassion ! From the hard working cna’s, nurses, physical therapist, and maintenance guys everyone here is friendly and helpful. Even the ladies at the front desk make a good impact on the beginning of my day. This facility not only takes care of their patients but often have a lot employee appreciation events/yummy treats. The atmosphere here is great and the garden is very peaceful. My client and I will be leaving soon and while i’m happy to see my client return home i’ll be sad to leave all the wonderful people i met. Take it easy Pacific Haven Team, don’t work too hard now…Take care :)
Franz E.
Oct 2025
This review is for my Dad's 3rd stay at Pacific Haven Subacute Healthcare Center. Our family couldn't be more grateful for the care he received. Big Thanks! To all the Staff you guys are always kind, patient and attentive to his needs. You treat him like a family, with respect and always keep us up to date with his progress. The Nurses (Annabelle, Monina, Van, Grace & others), Therapist (Ryan , Benjie & others) and Caregivers you go above and beyond in making sure my Dad is comfortable and well cared for. Thank you to the entire team, We really appreciate you all! & God Bless you all! I highly recommend this place for your love ones, They have great leadership and great team overall!
8 inspection visits in the last three years, 47 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 26, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Dec 16, 2025
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Dec 16, 2025
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 1, 2025
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 24, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 24, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 1, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 1, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2025
Keep all essential equipment working safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2025
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 24, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2025
Provide activities to meet all resident's needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2025
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2025
Meet requirements for the installation and maintenance of electrical systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 24, 2025
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 24, 2025
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 24, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Jun 1, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity B of L: potential for minimal harm, patternCorrected Jun 1, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Jun 1, 2025
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Jun 1, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 9, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 7, 2024
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 26, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 9, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2024
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 26, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 20, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Jan 20, 2024
Plan the resident's discharge to meet the resident's goals and needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 16, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 16, 2022
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2022
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 9, 2022
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2022
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2022
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 9, 2022
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 9, 2022
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 9, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Pacific Haven Subacute And Healthcare Center offers Skilled Nursing / Long Term Care.
Pacific Haven Subacute And Healthcare Center is located at 12072 Trask Ave. in Garden Grove, California.
Families describe Pacific Haven as a skilled nursing and rehab center where CNAs, nurses, and therapists are frequently praised by name for their attentiveness and kindness, and the facility is noted for cleanliness and a peaceful atmosphere. One reviewer reported a serious medication error and communication breakdown that they say contributed to a resident's death shortly after admission, a stark contrast to the otherwise positive experiences shared.
Pacific Haven Subacute And Healthcare Center had 8 government inspection visits in the last three years, with 47 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Pacific Haven Subacute And Healthcare Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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